Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God. They sa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors... See more
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaug... See more
Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, a... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
1000-46 N Rohlwing Rd, 60148, Lombard, United States
- 630.783.8000
- customercare@theroomplace.com
- theroomplace.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My sales lady was very helpful
My sales lady was very helpful. The only thing I have a BIG problem with is the Lombard store NEVER answers their phone. I tried for 4 days and let it ring for 1/2 hour. They tell me no one is in the office. BAD business practice
John C
John C. At the Aurora store was great to work with. He went out of his way to help and was very personable.
Freddy was such a great help in helping…
Freddy was such a great help in helping us purchase a couch. Freddy was very knowledgable and extremely professional.
Great customer service too.
Amazing experience
It was amazing experience we got helped with everything and they spoke Spanish.
Olena was great with helping us
Olena was great with helping us! She was friendly and helpful. We purchased two bedroom sets and a dining table.
My salesman was the greatest
My salesman was the greatest. Very knowledgeable, polite, great experience.
Andres in the Lincolnwood…
I worked with Andres in the Lincolnwood Illinois location and this young gentleman was one of the nicest salesperson I had worked with.. Very helpful and had patience to guide me though my purchase..
Very professional
Jorge was really helpful in helping my wife and I decide what couch we wanted to purchase. He measured everything and let us put the pieces of the couch how we envisioned it being in our house. With doing that, it made our decision so much easier and everything went smoothly with checking out. I would definitely recommend to family and friends. Can’t wait to have the couch delivered and set up in our house!
Danielle and Gianni is what made my…
Danielle and Ghani, made my experience a good one. They were really knowledgeable on the merchandise, I purchased and gave me good advice on my items I purchase. They made sure I received the discounts that was due towards my purchase. I was very satisfied with everything because, of their advice I received from Danielle and Ghani.
I see specials going on almost…
I see specials going on almost everytime, yet the sectional that I order is still in back order, online it says begin shipping yet they keep pushing it back

Reply from The RoomPlace
Great customer service
They were able to give me a very good price on the furniture that I really wanted. There was no haggling straight to the point, they were very curious and very helpful. The store manager was exceptional.
My sales person was AWESOME!!!
My sales person was AWESOME!!!. She helped me every step of the way & answered all my questions. Very nice experience.
In the last 10 years we been their for…
In the last 10 years we been their for 3 living room sets and bedroom set we love the services and quality great Customer service by our salesmen.
You guys should be delivered free after…
You guys should be delivered free after spend couple thousands

Reply from The RoomPlace
Friendly and helpful salesman
Friendly and helpful salesman. Made purchasing recliner quick and easy.
nice personal
A great shopping experience! In the Rockford store we were helped by…
In the Rockford store we were helped by Sales Manager Abdullah. He listened to what we wanted, was attentive, kind, helpful, with no high pressure, and informative. He put together a good deal for us, and we were very pleased with our experience.
The sales person was extremely nice and…
The sales person was extremely nice and super helpful. Immediately greeted us upon arriving into the showroom. VIP service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







