The RoomPlace Reviews 

34,216
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God. They sa... See more

Rated 5 out of 5 stars

Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors... See more

Rated 5 out of 5 stars

Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaug... See more

Rated 5 out of 5 stars

Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, a... See more

Company details

  1. Furniture Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(34,216)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We received great customer service from…

We received great customer service from the start to the end during the time we went to buy our dining table. The product is also of good quality, the delivery was quick as well. I will recommend this place for your quality furniture.

21 August 2024
Rated 5 out of 5 stars

Painless Furniture Experience

We had been looking at different couch options for a while, and we found one online that we were really interested in. We went into the store where it was supposed to be on display, but unfortunately it was no longer there. The Sales representative we worked with ,Elvira ,was amazing. She gave us some options, let us browse around, was not pushy at all. We ended up going with a modular sectional and it was difficult to find the right configuration as sizing was an issue. She worked with us for over an hour to make sure we got something that would work. She helped us move pieces around on the showroom floor to make sure we were able to see what we were purchasing.
Overall a great experience.

22 August 2024
Rated 4 out of 5 stars

Attentive, But Not Always Transparent

Attentive, the Room Place gave awesome recommendations for my furniture needs. Had some issues towards the end communicating expected monthly payment, and made the remove service plans (that's always just a way for them to earn more commission), but happy with purchase, waiting on deliver.

23 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look