WARNING.... They will only refund if you pay the return postage. And they take another 30% re stocking fee. I was refunded by my credit card. Company .
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Worthless!! Poorly made huge magnets horrible thick lashes nothing like the promo vids don’t waste your money bought three pairs without checking reviews first - rookie mistake right - £20+ down the... See more
It's almost funny how bad this brand is. Please don't be an idiot and be enticed into purchase via their low prices, you're just chucking £20/30 down the drain. Additionally, please don't buy a... See more
Hi again , scan website please report to action fraud , if you’ve not recieved your order . They will file a lawsuit and also contact authorities with government bodies. Again if you haven’t recieved... See more
Company replied
Company details
Written by the company
For the Those that dare to be different, those who transcend the rules of fashion to create their own style and those who set trends not follow them. Producing Exclusive Fashion We are Riviera.
Contact info
128 city road london , EC1V 2nx, London , United Kingdom
- Service@riviera.com
- therivieraworld.com
1.4
Bad
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ORDER IN AUGUST JACKETS SOLD OUT GAVE…
ORDER IN AUGUST JACKETS SOLD OUT GAVE ME A CODE I USED IT GOT SOME MORE JACKETS AND THEN SAID OUT OF STOCK ND WILL.BR SHIPPED IN 6WEEKS BEEN OVER SIX WEEKS NO ITEAMS CANT EVEN GET HOLD OF THEM DEFFO SCAMMERS USES FAMOUS PEOPLE TO PROMOTE BRAND AND ROB
31 August 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Contact your bank for a refund
Contact your bank for a refund, I got mine that way since this “company” did not reply to any of my emails or instagram messages. They are scammers and it’s a shame people still fall for this, from the time their instagram page does not allow you to comment on a picture, that should tell you how poor this Company” is. Please just contact your bank
7 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
AVOID AT ALL COSTS
Absolute scam, ordered 2 jackets and waited for 2 weeks then suddenly I was told that were out of stock and that they could either give me a refund or a voucher, I opted for the refund and it's been over 2 months and still no refund. Emailed them multiple times only to find out that they've blocked me, messaged them on social media but to no avail. Will be disputing this transaction with my bank.
14 September 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Do not trust this company. SCAM
My order still hasn’t arrived let alone been scanned by any delivery service. Purchased a hoodie after a email about some free trainers thought why not, wish I read the reviews on here first. After contacting them on instagram about the free Jordan’s I get a reply “Bro I’m just on Dms idk” what kind of response is that go and find out.
I’ve been trying to reach them for 2 weeks and no response I’ve asked them where my order is and told them I want a refund and still no response. Contacted the bank and they issued a refund. Company is a scam giveaways are a scam
7 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
ave yourself the time and money
ave yourself the time and money, it's all a scam - no response all round, no tracking number, no package.
They instruct you to send emails in their responses but they do not reply to any emails once you buy a product, neither do they reply on Instagram.
The "giveaways" are simply a rouse to get more people to buy. If you've been scammed by them just contact your bank to get your money back since these guys do not respond
Update
Contact your bank, they'll refund the money
30 September 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
SCAM DO NOT USE
Purchased a mystery box from their website and have not received it after 3 weeks. I have contacted them numerous times and heard nothing back!
On their Instagram page they are constantly claiming they will give a free pair of Trainers in the next 10 orders which is where I realised I've been scammed.
You can also obviously see by the reviews its a Scam. Luckily I only lost £20 but do not buy from this site!!!!
EDIT IN RESPONSE TO REPLY: if all what you said is true then why have I still not received my item over a month ago???? I have contacted multiple times to see the status of my order on Instagram and have heard absolutely nothing back. I have all the evidence to back up my review!!!! If it is not scam send my item or refund me!!!
6 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Illegal company…Ban them
How do we stop this illegal company from trading - placed order received confirmation of order and dispatch - since then ABSOLUTELY NOTHING -will not respond to email insta messages contact on website- £100 down the drain - CRIMINAL!!!
18 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
SCAMMERS/ FAKE PROMISES/ DO NOT TRUST THEM
First of all, I placed my order on the 10th of November. I bought a hoodie cause “Riviera” ( I don’t even know if they exist at this point) promised a free pair of Jordans. They were so quick to reply before the payment. They even wanted to see a screenshot of my payment. They said delivery was in 5 working days. Mind you, I’m from the UK, so it shouldn’t take too long. After multiple emails they replied on the 14th of November, with a screenshot of Evri. They sent my product on the 14th of November. My question is: why? I placed and paid on the 10th so why would you send the product 4 days later? Anyways, I checked today and Evri still hasn’t received the product. SCAM SCAM SCAM I want my money back.
-EDIT: I just read the company’s reply and literally I don’t know if I want to laugh or cry. You guys keep pulling “fake review” card. I’m a REAL customer. And so is everyone else here. So is everyone lying? We did not receive the product. In what language do we have to tell you?! I sent over 20 emails to customer support which never got back to me! Stop scamming people! Money don’t grow on trees!
10 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
An underwhelmed shopper
Never again will I shop of this website. No product and no refund. Don't ever waste browsing their website. They don't even have the decency to respond to DM's or emails
18 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
It’s a scam
It’s a scam, if your looking for a review, debating whether or not to purchase from this store, this is a sign not to. They literally took my money and that was it. No email not confirmation, 2 months on, still no product, don’t bother. These guys literally just take your money and that’s it. Look how desparate you guys are taking about “rival companies making false reviews” stop scamming people and you wouldn’t have so many negative reviews. The stuff your doing to people will catch up to you, if not now later it will.
1 August 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
My son ordered a top at the beginning…
My son ordered a top at the beginning of October and has received nothing! I have emailed their customer mailbox, no reply! Do not buy from this company!
17 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
SCAM
Hi again , scan website please report to action fraud , if you’ve not recieved your order . They will file a lawsuit and also contact authorities with government bodies. Again if you haven’t recieved your order don’t get scammed by them contact action fraud . You can also see there details on government website and see they are linked 4/5 other business . They claimed to be solvent a few years ago . Contact this to action fraud !!
10 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Wouldn’t recommend this brand to anyone…
Wouldn’t recommend this brand to anyone they ignore all your emails and dm’s not a professional brand save your money.
17 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Order not received and no refund.
My son placed an order on 30 August 2022 and received a shipping confirmation on 04 September 2022. An e-mail was then received on 13 September stating that the item was out of stock (despite the previous e-mail stating that it had been shipped) and a voucher was offered instead of a refund.
A refund was requested immediately and multiple follow up e-mails were sent, but all have been ignored. No refund has been received.
Follow up to response received from website:
This is a "real" customer review and contains no "lies" or "false information". All comments in my original review were 100% true and I have copies of all e-mails to back them up.
It is now many months later and my son has still not received a refund.
30 August 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
4 months without answers
I made a purchase in 27 July 2022, and until today ( 17 november 2022 ) I haven’t received the order.
I been trying to contact them, sending emails and some messages in instagram but still without answers, it’s been 4 months and i feel like a just sent my money to the trash…
27 July 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Order #4475 Puffer - Crowd
I ordered on September 15 and today on November 16 still nothing. I sent a few emails meanwhile to ask when my order was going to arrive and I received no response. The least thing is to keep the contact but they prefer to leave people without news during 2 months ! I really feel scammed.
Edit : They responded to my comment on Trustpilot but my emails remain unanswered even today on December 1st I still haven't received the order and I remain without return
14 September 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Scammers
Scammers. These people take your money and never send the goods or reply to messages - avoid at all costs
14 November 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
Nothing but scammers!
These people are nothing but scammers! Ordered a varsity jacket for £75, then all of a sudden they said it was out of stock. So they promised they were either going to give me a refund or I get a voucher to spend on my next item. I chose to have a refund and it never came. Emailed them again asking them where it is after a month as I was just trying to be patient with them and then they stopped responding to emails. Messaged them on Instagram and he said “contact email support team”. Basically just avoid them, nothing but scammers and thieves. Don’t let their response to the other 1 star reviews fool you, if competitors were making bot accounts to limit completion you’d think almost every clothing company would have reviews as poor as them no? There’s a reason their comments are off on Instagram. Bottom line is, if you order from here you’re not getting your item.
19 January 2022
Unprompted review
Reply from Riviera
We have contacted trust Pilot to report these “Negative Reviews” that are not real. We suspect our competitor is creating these and writing lies and Fabricating false information. We have had over 22,000 orders so far this year, we work with very reputable Influencers, athletes, models etc. If you are in the UK especially in a big city you would of seen many people wearing our clothing.
If you go on our Instagram @rivieraworld you will see numerous real customers you can contact yourself all wearing our clothing that we post, repost or are on our tagged column on Instagram. We also on our Instagram show us shipping orders as well stock from our stockrooms and warehouses!
To conclude we are a 100% genuine brand, we operate in the UK (London) ship worldwide and under NO! circumstances commuting anything illegal so please stop writing lies and hopefully trust pilot can STOP you once and for all from writing these Fake Reviews!
S**t house of a company
Terrible company. Had to go through my bank to get my money back. No communication. Don't know how a company like this is still running. It's funny because I'm seeing them reply to these reviews and with so many customers complaining we must be the liers and there not. Don't order from them plenty other good business out there. Lorenzo clothing being one of them .
2 October 2022
Unprompted review
Ordered an item on 24th October- not recieved my item as it’s 11th November
I’ve ordered an hoodie for my nephew birthday on 24th October all now I still haven’t received my nephew order. There are no tracking details, till this day it’s still saying its been shipped. Emailed the company on 5th November and they advised that they will contact Royal Mail to provide my tracking details as the company mentioned that the item has been ‘shipped and delivered’ which is a total lie! It’s now the 11th November all now no response from them and no item!!! Looking at the reviews, it seems like I’m not the only one experiencing this! I would like an refund asap as I have enough proof. Avoid this company at all costs!
24 October 2022
Unprompted review
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