The product is of very low quality. No directions for how to operate the product. No given contact no, email Not even a slight product's name ascribed outside the package and inside. I wouldn't recomm... See more
Company replied
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See what reviewers are saying
Sorry to see everyone's bad experiences - mine was very positive! Delivery was scheduled via text and when I needed an alternate date, they were very accommodating! Delivery guys showed up at 7:30am s... See more
Company replied
First time buying experience with The Return Company. After reading many good and bad reviews, I decided it to give it a try. And I am so glad I did! I purchased a dining table and chairs deigned by R... See more
Company replied
Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's miss... See more
Company replied
Company details
Written by the company
The Return Company is an online marketplace where you will find incredible offers from some of the best furniture brands (Up to 70% OFF) on recently returned open-box furniture in all major cities across the United States. Enjoy fast and free delivery in your city. By shopping locally, you help reduce CO2 emissions by up to 95%. For us, it's all about providing exceptional customer care, sharing beautiful designs, and promoting a more sustainable planet. Find a new favorite piece or refresh your entire home with a makeover!
Contact info
221 Canal Street, 10013, New York, United States
- 980-288-4688
- hello@thereturncompany.com
- thereturncompany.com
3.4
Average
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a trustworthy company would not…
Not a trustworthy company would not recommend they are use of third party delivery that don’t fulfill obligations and they don’t have phone support super sketch
17 January 2023
Unprompted review
Reply from The Return Company
We take feedback from all our clients very seriously, and we take the time to explain our business model of reselling items with huge discounts in specific cities with local delivery, WE DO NOT HAVE YOU as a registered client that we actually did business with, but we would be happy to chat if you have questions, our customer service team always gets back to queries via hello@thereturncompany.com; customercare@thereturncompany.com and our google voice chat 980-288-4688 - Have a nice day!
I love my sofa- Support (before buying) could use some work
I love my sofa. I can’t remember how I found out about TheReturnCompany, but I’ll definitely be back. Easy delivery within 2 weeks (they wanted to deliver sooner but I was planning for the quoted 15 day fulfillment time so I asked it to be pushed back. The day off, I got a text around 7am saying my delivery would be at 8am. By 9am, my furniture was assembled and all packaging materials removed. All items were carefully wrapped in moving blankets and taped. The movers did an excellent job. I also love that they rank products on their website for condition (since you can’t return items you receive).
What I didn’t like:
- trying to get assistance from their Customer Service via text before placing an order was impossible… I had so many questions before my first order (I think I sent about 6 texts with questions over 2 weeks) and basically had to buy before being able to speak to anyone…
- I do appreciate knowing which day my delivery was happening but having to wait until the morning of to know an actual time was difficult and would be even more difficult for customers with scheduled work/childcare/etc
But- I love my sofa and will give lots of positive feedback and recommendations to friends. Thanks so much!!
17 February 2023
Unprompted review
Reply from The Return Company
Thank you Natasha for your feedback - we know the business model of our company is newer and there are always many questions, as a small company we tried to get back to all of them and sometimes takes a bit longer but we will keep on working on improvements.
We are very happy you are loving your sofa!
Excellent all around
We love our sofas and and everything we have from the return company. I check the website all the time the new inventory. Shout out to Brittany who was we so kind, helpful, all around amazing and made communication and delivery fast and easy. Highly recommend!
15 February 2023
Unprompted review
Reply from The Return Company
Thank youy Nomi! We apprecitted your comments and kind recognition of our team!
I must say it was nice to deal with…
I must say it was nice to deal with Brittany to assist me in buying my stools she was extremely quick to respond to any questions and helpful with placing my order. I would highly recommend The Return Company
14 February 2023
Unprompted review
Reply from The Return Company
Thank you very much! We are very glad you had a great experience with us and the team! Enjoy your stools and hope you come back for more! 😁
Great couch and purchase!
My purchase from the return company was great! Delivery was quick and assembly was taken care of by the team who brought us the couch. Photos were very detailed.
7 January 2023
Unprompted review
Fabulous Experience with The Return Company
I ordered seven Open Box chairs from The Return Company. I had a lot of concerns since I was nervous about purchasing returned items. I was able to reach Marcela by text. She was terrific as she guided me through my purchase and patiently answered my many questions. The chairs arrived in a week and a half. Two had minor flaws, one had a few spots, and the other had a wrinkle in the leather. Five were brand new chairs neatly wrapped in unopened boxes. The chairs are gorgeous, and I saved a fortune. The delivery company was excellent.
I am so pleased that I found this company, and I will definitely be a repeat customer!
19 December 2022
Unprompted review
Reply from The Return Company
Thank you very much Susan! We are so glad everything went smooth and you’re happy!
Making clients happy is our main priority as a new company with such a specific business model!
We were very happy to respond everything and hope to serve you again. Happy Holidays!
Excellent from start to finish, A++!
Excellent experience! I ordered 3 barstools and will order more items now in future and have recommended to friends. Fast and effective customer service and communication about the delivery, item arrived in a week (with my consent and agreed-upon delivery date) instead of the projected 3 weeks, delivery went off without a hitch and item was in perfect condition and arrived exactly as described. The best-working furniture shopping and delivery I have encountered since moving from
NYC to South Florida. A++!!
9 December 2022
Unprompted review
Terrible shipping time
Terrible shipping time, and the furniture are in the same city. Furnitures from other states delivered already and its being 2 weeks.
30 November 2022
Unprompted review
Reply from The Return Company
Dear Jennifer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our standard delivery time as stated and confirmed when you place an order is between 12-15 business days.
We are transparent on this information and we don’t offer next-day or 2-day delivery
Your feedback was received on day 8th and your delivery appointment is already in progress well within our standard delivery time.
We have already reached out to you directly to clarify any further concerns and waiting to deliver your items.
What an amazing find!!
What an amazing find!!! The desk is incredible and the price is unbeatable.
100% recommend. Great customer service and looking forward to my next purchase
3 December 2022
Unprompted review
Reply from The Return Company
Thank you very much! We really appreciate your trust and feedback and hope you enjoy your new desk!
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