I loved the Tiffany watch I got. It was in great condition and even better in person. The one thing that was a miss for me is that the description said it came with the manufacturer’s box which I assu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall happy with my order but for spending so much, you would think shipping would at least be free. Also, listing mentioned minor scratches on hardware and it was hard to see in the picture online... See more
Company replied
I thought the bag was coming with some basic authenticity paperwork that was completed on every bag by staff. It did not. I thought you paid 15 for an extra review. I was disappointed not to have r... See more
Company replied
The items received were true to the assessment/condition; however, it would have been helpful to have more details on the sizing. I purchased a shoe in size 9, but would have appreciated to know it w... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
130K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I Love TRR!
Everything that I have purchased has been as it was represented! Packaging was great and the shipping was swift!
6 July 2026
Good service.
28 June 2026
Great peeps that come to the house!
28 June 2026
Very clearly was a Rent the Runway article....
Very clearly was a Rent the Runway dress (barcode was still attached to the tag....) and was described as "excellent - no visible signs of wear" when the underwire was sticking out of the bust in three places and the rubber at the neckline was crumbling. If i wanted to buy from rent the runway I would just do that; not sure why the Real Real accepts these items!?!?!?
5 July 2026
The purse I purchased is beautiful and…
The purse I purchased is beautiful and the price was reasonable. Who knew I was able to own a Prada.
28 June 2026
My item was rated excellent and it was…
My item was rated excellent and it was not. The design has stretch marks on it and fabric is pilling up. - it clearly was worn washed and dried a lot.
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Love it
Love it. Good quality items and great customer service. Been shopping with the real real for a while and I’ve never had a bad experience.
28 June 2026
Reply from The RealReal
We're so happy to hear you love our items and appreciate the quality! It's wonderful that you've had such consistently positive experiences with our customer service.
Love opening my purchases from the Real Real
I’m always thrilled to get my pieces from the Real Real.. I love the quick delivery and the goods are as pictured and the prices are amazing!
5 July 2026
Reply from The RealReal
We're so thrilled to hear you're always delighted with your items from us! It's wonderful that you appreciate the fast delivery, accurate product representation, and excellent pricing.
Very good selection
Very good selection of the product I wanted. It took some time and effort, but I found one in exceptional condition at a decent price.
Negatives: Amazon has spoiled me. I hate paying for shipping, especially on an expensive item.
During my search period you sent me way too many emails and texts and ads on social media. At one point I got so annoyed by all of it, that I stopped shopping with you.
28 June 2026
Glasses are super cute
Glasses are super cute, very happy with my purchase and quick delivery!
5 July 2026
Very easy!!
23 June 2026
First time purchase
First time purchase, and the experience exceeded my expectations! Easy ordering, accurate description. Beautifully packaged, the tote was in pristine condition.
5 July 2026
Website had a plethora of items to…
Website had a plethora of items to choose from with a price range feature to fit my budget !
27 June 2026
Ease of buying each product and…
Ease of buying each product and delivery date was very accurate.
5 July 2026
Incredible quality
Incredible quality, very fast shipping and excellent service. Very satisfied and planning to buy more pieces also great prices especially for such great pieces.
5 July 2026
The order I received was incomplete
5 July 2026
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