The RealReal Reviews 

I love my purchase and the shipment speed!

Items came not as described. Simkhai jacket had no belt. Toteme was more worn than described. Nobody responded to my emails.

Item as described.

Order was correct along with product description.

The skirt is beautiful in excellent condition

A+ all around

Bought my first vintage Coach bag from TRR, and I could not be happier. It was priced within my budget, and it was in much better condition than they rated it. Shipped quickly, direct communication, lovely and secure packaging. Would definitely purchase again.

the payout rates are so low….most of the time it’s better to donate and take the tax deduction

Saved about 60% from buying it new, and it was in great shape. Very happy I bought this jacket.

You send expensive products and they get five dollars after everything is set and done after selling it. I didn’t expect my expensive clothing to resell for such a cheap amount that was brand new and they really don’t give you any promo worthwhile wouldn’t recommend.

Shoes came better than expected almost new

What's the point of offering the "return guarantee" extra coverage via XCover if you have to fight with them to get your claim approved? A rip off on top of a ripoff.

I received immediate and thorough assistance with my concern from Jason. I was assured that my product was just as expected and completely satisfied with all his attention.

The boots were listed as a women’s 10 but when I received them they are a 9.5, I was so disappointed as I can’t fit in that size and it was totally mislabeled

Your website is a disaster it does not filter or sort at all. Items many months old show up as new. I have no confidence that I am seeing the new items. Different brands show up in requests to show another brand. Your AI is a mess. It’s impossible to get a human being and if a question is not an FAQ (which I can read on my own) it can’t answer. Your “customer service “knows nothing either. My account has been totally messed up twice and was never corrected even though I kept getting letters that everything was fine. It was not. It is not. The second time it totally disappeared and a new id was inserted that I never gave you. Absolutely awful. If I could give you a negative number I would.
I was in the Chicago store a few weeks ago and they were very nice but there is NO way to call anyone. They knew I was inquiring about a particular item but I could not reach them. I had to call the general number but the selections didn’t work. Literally I was told it was not a functioning extension. I had to leave a message for someone (twice) in consigning , (you are always ready to take items for sale ) they had to text a “special number” then I had to wait for someone to call. It should not be so complicated.

Extremely poor packaging. Bag came bent and distorted. This is common for you all. Ship in too small a box and disrespect the item. Get some people in there that care about your company and customers. Disappointed in the condition of the bag due to the lazy shipping and packing process. Please do better!

I didn't receive any support on a package that got sent back, there was no proactive communication, responses were very slow

A friend told me about you. This was my first purchase. It is absolutely perfect better than I even imagined exactly the description and I am so so happy thank you.💗🙌🏾

This was my first and last purchase from the Real Real!
This was a birthday gift for my wife and I paid extra for 2 day expedited shipping and the bag arrived in 5 days. 1 day after her birthday. I called customer service several times and they offered no help.
More importantly the condition of the bag not as described. There were several scuffs and a discoloration spot.
Definitely not worth the money!