I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
Well I am a fan of the Real Real products and purchased several times but the way you are now shipping via UPS and handing last mile to US Post Office is not great at all. This will give me pause in t... See more
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their software is severely outdated or…
Their software is severely outdated or poor. My shipping label was nowhere to be found on my account on my app, and the tracking system on their app, not on the UPS website, kept on being out of date. Including saying that things were still arriving when they had already arrived. Additionally, they’re sizing is way off, they don’t size the same way that the companies do that they sell.
2 August 2026
Great experience
Good service, fast shipping and item just as described. This was my first purchase and I’ll definitely shop again.
26 July 2026
1 of the pair of pants I received were…
1 of the pair of pants I received were not as described and had an ink spot on them that will not come out and the item is not eligible for return.
2 August 2026
Beanie is pilled & small stained
26 July 2026
My experience was excellent like always.
1 August 2026
Great experience
Great experience. Quick processing and shipping times. Accurate description.
26 July 2026
I’m beyond happy with my first…
I’m beyond happy with my first purchase! It was even better than I expected, and the quality is absolutely perfect. I will definitely be purchasing from your site again. You’ve officially become my new favorite place to shop! ❤️
2 August 2026
Terrible sizing labeling
TRR labeled a extra small item as a large because it fits oversize although they did provide the chest and length dimensions I much prefer them being specific of the label size. I was expecting a large what I got was an extra small that fit oversize which end up not fitting at all.
26 July 2026
We bought two David Yurman pieces that…
We bought two David Yurman pieces that were even more beautiful than they looked in the picture! They were well packaged, and we receive them in a reasonable amount of time. Will definitely purchase more in the future!
2 August 2026
Excellent products and fast delivery.
2 August 2026
Excellent condition
Excellent condition, was nervous given the final sale element but the Louis Vuitton even came with its original box and sleeve.
2 August 2026
The shoes I purchased were grossly miss…
The shoes I purchased were grossly miss sized. Described as a women’s size 8 and they were WAY too big, perhaps a men’s size 8. I went back to check the order to see if I made a mistake but they were definitely described incorrectly. The return process was easy enough but it hurts a little that I had to pay for a restocking fee for their mistake.
31 July 2026
Received a defective item sold as excellent condition and had to pay a fee to return
The item received was not an excellent condition. It actually had a defect and then I had to pay a fee to return it.
2 August 2026
Great Platform for Luxury. Most of the bags I purchased were as…
Most of the bags I purchased were as described. A couple of them were not accurately described and had additional flaws. Overall, my experience has been great. I will definitely purchase again. I'm a long time customer and belive they have great merchandise.
2 August 2026
It was easy to consign
It was easy to consign. the office identification process didn't take long and it's sold by the quickly so I am pleased..
23 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.