The RealReal Reviews 

Beautiful bag. Delivered fast as requested.

The best team

After 30 days, items are no longer allowed to be returned, even if they are defective from the get go. A bracelet lost 3 stones, beyond the 30 day window.

Their reply is basically "buyer beware" and they gave me this response:
I apologize for any confusion. I have spoken with the team, and they confirmed that your access to and use of the service is at your own risk. Aside from the specific authorship warranty outlined in the fine art conditions of sale, the service is provided to you “as is” and “as available” without any warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security, or accuracy.

I found working with customer service very easy and very satisfying. Easy and straightforward.

Did not receive a certificate of authentication, and the description of the damage to the bag was not accurate. It was not to the full extent.

Very professional so pleased with my pocketbook Ty

Looking for things for my son and TRR didn’t disappoint!

The slippers were very clean on the outside. But there was a stain that was not shown in the marketing. Also the inside of the slipper was very matted down and there was pet hair on them. I’m not pleased and probably will not purchase from your company again.

The REALREAL is now my go to source for beautiful, quality, high-end fashion. And there's always something new.

Jacket is perfect, condition is better than expected, shipping was fast. New favorite web site for shopping!

The fact that you can spend a mid 5 figures on a Birkin and they won’t even scrounge up a used box for you to store/ship it in is wild

One of my biggest frustrations is the lack of a way to ask questions or discuss specific details about an item before purchasing.

The photos are very studio-like and often do not clearly show the actual condition of the product. In many cases, the written “condition” description does not seem to match what can be seen in the photos, and because the condition language is so standardized, it is not always very helpful for evaluating an individual item.

It can also be difficult to determine exactly which part of the condition description applies to which area of the product. If a listing mentions wear, discoloration, scratches, or other imperfections, there should be close-up photos clearly showing those specific issues.

Some listings also have a very limited number of photos, which makes this even more difficult. When purchasing pre-owned luxury items online, being able to accurately assess the item's actual condition is extremely important.

The RealReal would greatly improve the shopping experience by providing more detailed, item-specific condition descriptions, better close-up photos of any flaws, and ideally some way for customers to ask questions about a particular item before purchasing.

The shopping experience keeps deteriorating - search quality isn't as good as it used to be - trying to navigate a product page is difficult. - you can move down on the left of the page by scrolling - you have to grab a bar on the right. Discovering products or brands is much more difficult that it used to be. I used to be on the site daily now it just annoys me.

Purchase was packed really well and arrived quickly. Very happy overall.

I found the perfect pair of Valentino flats for an amazing price! The were listed in very good condition which was an accurate description. Love The RealReal!

The sizing is off at times . Sometimes items that’s on the site really needs to be trashed