I have been very happy with merchandise bought and sold over the years. However i will never purchase anything from them again as 1/3 of my packages go astray and are sent back to the company. This is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I love TRR and do the majority of my shopping on this platform. However, I wish they would return to using their reusable bags. In todays environment, I greatly dislike receiving clothing packaged i... See more
The description of the item needs more details My item had very little information was extremely vague and did NOT show the huge tear on the inside of the bag lining. Please take the time to type mo... See more
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Easy checkout, Received the product in a reasonable length of time. Problem is there’s not enough time to shop before the cart is deleted. Ended up paying two different shipping fees bc of time restra... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
133K reviews
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Everything was smooth always very…
Everything was smooth always very helpful and on time . It was the smoothest and fastest service I would recommend 💯
20 August 2026
Customer Service related issue
I contacted customer service regarding an order I received. They responded the same day and resolved the issue. I appreciate how quickly they responded. Overall, dealing with customer service has been A positive experience.
20 August 2026
For clothes
For clothes, it may be better to be more transparent if clothing runs big or small
20 August 2026
Delivery came early and article was…
Delivery came early and article was exactly as described.
20 August 2026
The Real Real 💯 live up to it Name …
The Real Real 💯 live up to it Name everything under one Roof 💯 anything and everything 💯 They Got labeling 🏷 Good 👍 information on the Item is what it said..only problem i has is the coupon it's doesn't Really work most of the time
20 August 2026
The purse I ordered was in perfect…
The purse I ordered was in perfect condition. I am happy about my purchase!
13 August 2026
Louis Vuitton Clutch Oatmeal
Hello,
Thank you for reaching out, you guys have Excellent Customer Service. I do have an issue with my recent purchase. It looks way more damaged than noted in the listing and I’d like to inquire about a full refund. If someone can help me out with in arranging this, I’d greatly appreciate it.
Thank You,
Elena Saiz
19 August 2026
Everything was smooth
Everything was smooth, fast delivery, good product. Very satisfied. I recommend.
13 August 2026
Item was exactly as pictured
Item was exactly as pictured. Arrived when promised. Well wrapped.
13 August 2026
Thank you so much 🙏🏻
20 August 2026
Condition was much better than…
Condition was much better than described. Couldn’t be happier!
19 August 2026
BUY don't SELL
BUY don't SELL. You will get a very poor return on your investment. Customer service is lacking. Information on website (i.e. a customer being able to cancel their First Look Membership on their own) is inaccurate and was never updated since they changed their policy. I've reached out to them about this many times and zilch.. the website remains inaccurate. You now MUST email or text them and an agent will cancel for you.
27 August 2026
Unprompted review
Great service, great items!
Great communication, quick response. Shipping can be a little slow when we're spoiled to over night! Purchased several things and now I'm selling too win win
6 August 2026
customer service told me I wold not…
customer service told me I wold not have to pay the restocking fee & then I was charged. vey displeased.
19 July 2026
Timely delivery and the bag is in great…
Timely delivery and the bag is in great condition
20 August 2026
My authentic Prada sunglasses in very…
My authentic Prada sunglasses in very good condition were not accepted. A few years ago my Hermes bracelet bought at an Hemes boutique in Paris was returned because TRR said it was a fake.
20 August 2026
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