LOUIS VUITTON small wallet was perfect, exactly as described, shipped in its original LV box. Sure, items shipped from the US are eyewateringly expensive due to exchange rate & freight costs. Trackin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I do love the item received and in general it will get a lot of use. I am mostly happy with the quality of the item received. The ‘scuffing’ mentioned is more like damage from liquid or other, which... See more
Company replied
My score is an average of the product I purchased and follow-up. I purchased a jacket advertised as in excellent condition. When I inspected it, I noticed two dirt spots. I immediately got in conta... See more
Company replied
Shopping experience was good. The shipping cost is too high. The product was shown in the picture with a box but arrived in a RR bag. The shoe was in a good condition but the first day I wore it brok... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
134K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Houston BOH was aces
The Houston store was aces - packed my online purchase instantly, shipped same day, and the Dior skirt was here in 3 days. Thank you so much!
18 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I love shopping on TRR…their Customer…
I love shopping on TRR…their Customer Service has been amazing!
10 September 2026
Reply from The RealReal
We're so pleased to hear that you enjoy shopping with us and that you've had such an amazing experience with our customer service! Thank you for your wonderful feedback.
Reply from The RealReal
We are sorry to hear about the damage to your bag during shipping. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Reply from The RealReal
We're so glad we could quickly resolve the issue for you. Thank you for your kind words; we appreciate your feedback!
Have found some great pieces here
23 March 2026
Reply from The RealReal
We are so pleased to hear that you have found some great pieces! We truly appreciate your positive feedback.
Dean was very helpful in assisting with…
Dean was very helpful in assisting with an item that differed from description and prompt in his communications.
10 September 2026
Reply from The RealReal
We're so pleased to hear that our team member was very helpful in resolving the issue with your item and that our communication was prompt.
Reply from The RealReal
We're so glad to hear that you appreciated our prompt responses and the assurance of authenticity. Thank you for your kind words!
Reply from The RealReal
Thank you for sharing your experience!
Reply from The RealReal
We are so pleased to hear that your experience was exactly as described and pictured! Thank you for your wonderful feedback.
Reply from The RealReal
We are so happy to hear that we are your preferred destination for luxury items. We truly appreciate your continued support and loyalty!
I was so very surprised to see how…
I was so very surprised to see how beautiful the cross-body I ordered was when it arrived! It was just gorgeous!
17 September 2026
Reply from The RealReal
We're so pleased to hear how surprised and delighted you were with the beauty of your cross-body! It's wonderful to know it was just gorgeous.
I love it !!
I absolutely love the shoes I received from The RealReal! 😍 They arrived in beautiful condition and looked even better in person. The quality is amazing, they fit perfectly, and I’m so happy with my purchase. Such a great experience — I’ll definitely be shopping with The RealReal again! 🤍✨
10 September 2026
Reply from The RealReal
We're absolutely thrilled to hear how much you love your new shoes from us! It's wonderful that they arrived in beautiful condition and exceeded your expectations in person. We're so happy the quality is amazing and they fit perfectly. We look forward to you shopping with us again!
to expensive
17 September 2026
DO NOT SELL anything on this platform I…
DO NOT SELL anything on this platform I sold something that was $90 and I got 18 stinking dollars I am so mad I could have sold it on my own for so much more money than that this site is a total rip-off do not sell anything on this website horrible horrible horrible I'm so mad you won't make no money selling with them they make all the money they keep all the money the best selling app you want to get all of your money is Vinted
24 September 2026
Unprompted review
Wrong sizing!!!!!!
The last three orders have all been labeled with the incorrect sizing - will not be buying clothing/shoes from this point on!
16 September 2026
Reply from The RealReal
Thank you for sharing your experience!
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