The RealReal Reviews 

Very good 👍 thank you

Your Customer Service Center employee was absolutely amazing. He was professional, knowledgeable, kind and courteous. I am so grateful that I got him when I called you. He was able to resolve my problem and recify a misunderstanding that I had with a different agent concerning an order I had trouble with prior to speaking with him. I would definitely hire him if I had a Company.

Delivery was good. I do like ups.

I love the inventory. Lots to choose from. High Quality products at more affordable prices. Easy to purchase and clear on what is returnable and what is yours to keep or resale.

Quality, Delivery, Packaging

Exactly as advertised

Product was in advertised condition. Shipping was timely. Very happy with my experience.

I love my items. They are exactly as described.

Just as described...
Really liked the shoes but like all european shoes, the size was wrong, the shoes were a 8 to short but advertised as a 39. I was disappointed that I had to pay to reurn shoe and had to pay to receive the shoes, this policy needs to be reexamined.

I ordered a size 6 skirt that would have fit me perfectly. The RealReal sent me a size 10 instead — their mistake, not mine — and of course it doesn't fit. To make it worse, the item is marked non-returnable, so I'm now stuck with a skirt I can't wear.

When I reached out through chat to sort it out, the rep told me my two options were a $10 site credit or a return shipping label. That's it. They shipped me the wrong item, and the "resolution" on offer is ten dollars or the privilege of mailing back something I never should have received. No offer to actually send the correct size, no real acknowledgment that this was their error.

I expected a lot more from a company at this price point. Fix your fulfillment, and train your team to actually make things right when you get it wrong.

Great experience, thank you!

"He handled my issue very quickly and professionally."

terrible terrible company. Horrible experience every time i place an order

The item was described as NWT condition. It came with tags and a intense smell that would not completely dissipate after cleaning. Airing it out, will take to dry cleaners and hope for the best.

Great quality item accurately photographed and described one web

My parcel arrived **empty**. The box showed signs of tampering: the top was sealed with the original paper tape (intact), while the bottom seal had been cut open and resealed with a different plastic tape.
- I contacted UPS directly, who physically inspected the package, photographed the tampered seals, and confirmed that opening/resealing packages is **not** part of their standard handling process — indicating unauthorized interference occurred during transit.
- **UPS has an active investigation open** on this shipment and is in the process of pulling government/customs scan records to trace the point in transit where tampering occurred. I do not yet have a UPS case number, as it wasn't provided to me directly — but the investigation can be located using the tracking number above.
- I have raised this with TRR support multiple times via chat and have only received generic responses with no case number, no named escalation team, and no specific timeline.

Fast and generous refund for a lost package!

One of the diamonds already fell out. We just got the ring on Tuesday.

They wouldn’t give my items back because they think it’s not authentic, which is NOT the case, even they know that, and they couldn’t use the reason as “not authentic” officially. They just say “change of mind”, but not selling them nor giving them back. They couldn’t explain what happened on the backend, now I have no item and no money. Beware and DON’T try to sell your precious, authentic stuff there!