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The RealReal Reviews 

132,284
•
TrustScore 4 out of 5

3.9

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 19,202 reviews, reviewers had a great experience with this company. People frequently mention that shipping is remarkably fast and reliable, ensuring packages arrive safely and in pristine condition at their doors. Shoppers are equally pleased with the secure packaging and reasonable prices, making it wonderfully easy to find favorite designer items without overspending. Consumers show how simple the purchasing process feels, expressing genuine satisfaction with their overall bargains and finds. However, some customers also noted issues with inaccurate item descriptions, unexpected wear and tear, or incorrect sizing on specific items. A few reviewers experienced disappointment when goods arrived with hidden flaws or dimensions that did not match the online listings.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction regarding... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. While many... See more

Delivery service

Consumers find delivery service to be generally satisfying, highlighting fast shipping and secure packaging.... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many consumers praise... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found that ordering was easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 pair of shoes, same size different designers. One fit the other did not. The return was straightforward, but the restocking fee is a bit steep and the process took way too long. Two weeks... See more

Company replied

Rated 4 out of 5 stars

Bag is in terrific condition however, it does have a very strong perfume-y/musty/cigarette scent that I wish was stated prior to purchasing. Otherwise the bag is physically in the best condition I’ve... See more

Company replied

Rated 4 out of 5 stars

Love my leather jacket, eventhou I thought I ordered M size and received size 6 for my leather jacket, but the packaging and the fit are satisfying. Thank you TRR! I love my purchase

Company replied

Rated 4 out of 5 stars

Fair pricing, fast shipping, beautiful item. The reason for 4 stars instead of 5 is that the interior of the item has a funny smell that was not disclosed in the listing.

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.

Contact info

3.9

Great

TrustScore 4 out of 5

132K reviews

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3.9

All reviews

(132,284)

18,794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Meh…

Impactful liberties taken with the fine print when selling. The selection of clothes seem to cater to 35+, so boring if you don’t want to spend hundreds.

7 August 2026
Rated 2 out of 5 stars

Prada shoes

The item purchased, Prada shoes, was listed as a size 38 on the site, however when the item was received it clearly stated inside the shoe that the size was a 39 1/2.
This item was final sale and TRR did not note the size correctly, if the true shoe size was disclosed on the website, I would not have ordered this shoe, as it is entirely too large.

14 August 2026
Rated 4 out of 5 stars

Shoes listed as improper size and gender. Mistake not corrected when returned and relisted

Mostly I’ve has great experiences.
However, I have received several shoes that are listed as women’s size 5.
When they arrive, they are very clearly MENS size 5.
When I rerun them. I very clearly write that that are men’s on the return form. Just to see them returned back online for sale as women’s.
F ok this reason, I will never purchase a final sale pair of shoes.

8 August 2026

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