The RealReal Reviews 

Great products and good customer service. Wish shipping was a bit faster.

Awesome! My first purchase and I’ll be back.

Both the in-store support (Houston) and the online are both terrific - super fast to respond and always helpful. I have been especially impressed by the customer service I receive from the Houston team and it is what gave me the level of comfort to sell my rolex and use part of the credit to buy a new one that they brought in for me. Seamless experience!

The item was not on the condition that I was expecting. And it obviously was not thoroughly looked through as it still had property from the previous owner inside.

Quality products

Received. Thanks for the care in communication. The shoes were true to description and photos.

My package came quickly and all of my pieces were included even tissue paper. Description of product quality was very accurate. I will order again for sure.

The hat didn’t look like the picture shown. I would have benefitted from the hat on a model/mannequin. I was expecting a visor but received a cowboy hat.

Why isn't anyone answering me? I need to return items

First of all, it is not a "women's" clothing store, it is fully a men's store as well, and I have been a client for a decade. When things go right, there's no issue. When there's the smallest of issues, someone fires up the idiot box and unleashes the most annoying, backward 1986 Customer Care people and policies that leave me apoplectic and wanting to shake the dum dum out of these script readers. Its not their fault, this fish STINKS from the head down. Case in point--I order thousands of dollars worth of clothing a year. I know the system well. They have a sweet little text bot customer care system phone system that runs like a sick Volkswagen straight outta 1992. Madonna was popular when this text breakthrough was popular.New heights of useless have been reached, so mazel tov. When a rep takes over, oh, the hijinks are on full display. Think youre going to text for a quick update? better pack a lunch an a fresh pair of undies . I just spent two hours on the phone, texting, sending smoke signals, doing flashlight Morse code, just to try and find out where my package is. And once I found out where the package is, which is being returned to them for label error (certainly not my fault), they have informed me that instead of sending it back to me as they should and make sure the label's correct (CRAZY idea, right?), they're going to put it back on sale and I'm welcome to keep an eye on it for the next three to five business days and then quickly snatch it up for more than double what I paid for it, for the SECOND TIME. Huh? Wait? What? i will wear loincloth and a banana hammock for life if you just answer the question: Will you honor the price I already paid if my life is so empty and meaningless that i have 3-5 days (NO) to wait to buy it again for more (please can I waste my time and money? PULEEZE??), and I can wait 10 days to get my money back for the first order because it has to be re-authenticated, because that should be MY problem I should stand behind their re-authentication process and pay double, and pay twice for the same 2 items? How stupid are you, and how stupid do I think I am? How stupid is the policy? and How stupid do you have to be to play along? I told the guy with 4 accents to pound sand. I asked 4 times for someone to CALL me i would not text and no one called. Whoever is in charge of customer care is a first rate buffoon and should be thrown out of the building. In the face of stupidity and absurdity, I am being gaslit with deflections. That calms me down....right? Well, thank you. Real Real should be called GET REAL. The entire experience puts my gag reflex on standby. I have a question: If you understand my frustration so well Southeast Asia team, why haven't you come up with a policy meant for humans? Better idea: text me through 9 prompts and Keep your arcane and senseless policy, your meaningless shirt i dont need and your brand lacking meaning. I'm keeping my money and my dignity and every nasty word I would lover to tattoo on your forehead with my vocal chords if i could find someone. They want to risk a relationship with a decade-old customer over $14.95- up. . The reality is they don't care about customer service. They care about pump and dump flip the jeans and get the shipping fee. And your callous and oppressive policy is a disgrace. That's it. I've spent over well into 5 figures over the last few years, and that ends now. I feel badly for YOU. okay? were even. I'll take answers, not feelings. I want accountability, not excuses, and I want common sense and right answers, not your greedy scumbsg policies that do not compute. Want to know how to fix this? the path forward is simple. Send me $14.95 twice, try to call me, and I'll tell you how badly I feel for you for 2 hours, and then tell you to take the 3:14 to Yuma. No one likes playing with pigs in the mud. We both get muddy and the pigs happens to like it anyway.

Great just like the picture

I was a little skeptical at first, but I took a chance—and I’m so glad I did! The Tiffany Cross is beautiful! I wore mine for almost 20 years before I unfortunately lost it. The current price is a little cost-prohibitive, but I would absolutely buy from this site again. It’s such a timeless piece and one I truly loved wearing it everyday. This will be my new go-to site!

I did not order this item. My pho e was compromised and several fraudulent purchases were made on my a counts. I didn't set up an account with Real Real and i definitely did not purchase or authorize thos purchase. The funds for this transaction need to be refunded.

Fast shipping, great product just as advertised

Product arrived on time as it stated. And looks authentic as described

The handbag I received was just as described , however, the packaging was awful!

Always polite and professional

I purchased this piece as a gift.
The information indicates that the item is new, but it appears to have been used, with small scratches throughout.
Very unfortunately. Won't buy anything again.