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The RealReal Reviews 

131,022
•
TrustScore 4 out of 5

3.9

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 18,981 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient and fast delivery, noting items often arrive quicker than expected and are well-packaged. Many are pleased with products matching descriptions, highlighting good quality and condition, including rare or vintage pieces, and appreciate finding luxury items at affordable prices. However, some customers noted product descriptions, especially regarding size or color, were occasionally inaccurate, leading to items not fitting or appearing as expected. Others mentioned receiving items whose condition was not as described, with damage or wear not fully disclosed. A few also felt shipping costs were high, and some were dissatisfied with paying for returns when items were not as described.

What people talk about most

Product

Consumers find product descriptions to be ambiguous, with many reporting items are as expected, in excellent... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers reporting that products arrived as... See more

Delivery service

Users describe positive interactions with delivery service, with many praising fast shipping times and timely... See more

Price

Clients share ambiguous opinions on price, with some reviewers appreciating the ability to purchase... See more

Order

People report ambiguous experiences with order, with some customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more

Company replied

Rated 4 out of 5 stars

I make regular purchases, and there has been times where the transaction wasn't exactly smooth. Wrong item or size. However those have been rare. Usually I'm very pleased. And any issues are smoothly... See more

Company replied

Rated 4 out of 5 stars

The retail store in Dallas, made it very easy just to drop items off. I did not wanna mess around with mailing items. I’m a little concerned about a handbag that I sold. It had the tags on it and had... See more

Company replied

Rated 4 out of 5 stars

Skirt was listed as black but is actually a very dark brown. I like the skirt and will keep it but it was mislabeled. Also, delivery is a bit slow - took 10 days to get delivered. All in all satisf... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.

Contact info

3.9

Great

TrustScore 4 out of 5

131K reviews

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Asks customers to review

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3.9

All reviews

(131,022)

17,559 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a purse that was not in my…

I purchased a purse that was not in my opinion to the overall condition of the bag advertised. I contacted the RealReal and they were wonderful. I received a full refund once I returned the purse and the customer service was exceptional. No complaints at all very satisfied. I since have purchased numerous other purses with no issues. Highly recommend.

17 July 2026
Rated 5 out of 5 stars

SHIPPING WAS EASY

SHIPPING WAS EASY, ARRIVED FAST, AND MERCHANDISE WAS BETTER THAN DESCRIBED! I AM EXTREMELY PLEASED WITH MY PURCHASE

24 July 2026

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