The Radiator Warehouse Reviews 899

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items like radiators are efficient, well-made, and often exceed expectations. The ordering process is frequently described as easy and straightforward, with clear product information. Many people highlight the fast and reliable delivery service, often mentioning that products arrive on time, well-packaged, and sometimes even earlier than expected. The customer service also receives high marks for being helpful, friendly, and responsive, especially when addressing specific requests or issues. However, some customers experienced minor issues such as missing parts or small cosmetic imperfections upon arrival. A few people also reported dissatisfaction with the delivery company used by the business, citing delays or missed deliveries, though they generally distinguished this from the company's overall excellent service.

What people talk about most

Product

People report positive experiences with product quality and value. Customers consistently praise the high... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with items... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpful, friendly, and... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of ordering, with many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Rush job requiring a really quick turn around. Super helpful staff who were available to answer a phone call, as opposed to going round the houses and filling in web based enquiry forms! Ordered and c... See more

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Rated 5 out of 5 stars

We ordered a vertical 1.6 metre Galaxy Blue radiator for the bathroom, we chose this company based on reviews and value for money. The website is really user-friendly as well. The first radiator arr... See more

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Rated 5 out of 5 stars

Looking for a vertical designer Radiator and saw the advert on GB News. Basically it then became part of my usual research into prices, delivery date size etc. The price was right (Isn't that's what... See more

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Rated 5 out of 5 stars

Ordered 6 radiators delivered within 3 days Good quality and cracking price Found blank plugs missing Emailed customer service response within 24 hours Replacement blanking plugs received wi... See more

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Rated 5 out of 5 stars

Ordered the radiator on line. It stated it would arrive within five working days.The radiator arrived on the fifth working day which was no problem for me as the work was still ongoing at my home.Del... See more

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Rated 5 out of 5 stars

This is the 12th radiator I have purchased from Radiator Warehouse … hence I am 100% very happy with them! The radiators are Very efficient and hold their heat well after being switched off. The ra... See more

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Rated 5 out of 5 stars

Very happy with the electric radiators, highly recommend. Delivery company was terrible but it's unfair to tarnish what is otherwise a great service and value for money products. This is an invite r... See more

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Rated 5 out of 5 stars

What a great company to deal with. 2nd purchase from them, really efficient in the ordering, delivery & after care support. Recently interacted with Dylan, who answered the questions immediately,... See more

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Rated 5 out of 5 stars

Great price old school style black radiator, delivered quickly, well packed. Plumber was impressed with the quality when fitting. Now in use and it looks great and is warmer than a standard radiator.... See more

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Rated 5 out of 5 stars

The old radiator in our bedroom was of an imperial size and it was very difficult to find a replacement of the exact same size (600x960) as most standard rads seemed to be 600x900. The designer radiat... See more

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Rated 5 out of 5 stars

The website was easy to navigate and find the right sized and type of radiator quickly. The differences between radiators was explained clearly. I was able to specify a delivery date and this was stuc... See more

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Rated 5 out of 5 stars

I was really happy with the website which was easy to navigate and there was plenty of choice. The delivery was also fairly quick and delivery drivers really helpful where I wanted them storing prio... See more

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Rated 5 out of 5 stars

Brilliant serice and high quality good value products. Speedy delivery times and very helpful, well informed Service Desk/Call Centre staff. Highly recommended and will buy from them again.

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Rated 5 out of 5 stars

The products were exactly what we wanted, we needed to return valves that we didn’t need and you accepted our return and processed the return promptly. What I was really impressed with was the speed o... See more

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Rated 5 out of 5 stars

Got a quote from one company for £440 to change a radiator. Bought the same radiator from these guys for £223 (free delivery) and fitted it myself. Ordered radiator I needed online. They rang me the... See more

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Rated 5 out of 5 stars

Ordering was easy site well set out,information about product easy to find. Delivery very quick and on time,radiator placed right where I needed it.

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Rated 5 out of 5 stars

Very good company. I placed the order on the website and I was contacted when the order was being processed. They stated that the item I had ordered was no longer available in the option I had chosen.... See more

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Rated 5 out of 5 stars

On our first visit to the radiator warehouse showroom, we found the staff very knowledgeable & informative, no pressure selling. We were so impressed we ordered again & will definitely use them a t... See more

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Rated 5 out of 5 stars

Great quality radiator and a great deal. Website fairy easy to navigate with a handy tool to workout the power of radiator required. Once radiator selected it also offers up genuine additional items t... See more

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Rated 5 out of 5 stars

The products i received from Radiator warehouse were excellent i choose the anthracite grey the product and the easy installation was second to none. I will be definitely purchasing more on my next up... See more

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Rated 5 out of 5 stars

The products and the service have been fabulous! Swift delay with a date and time provided. As we were doing a refit for a full house, saved quite a lot of money compared to buying from other companie... See more

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Rated 5 out of 5 stars

Great experience, the delivery went well and the guys were careful and brought the radiator into the house. I’m very happy with the radio looks lovely and warms the room far more than the old single o... See more

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Rated 5 out of 5 stars

Easy to order with plenty of types available, had a small issue at first but Stacey from the support team got that sorted out straight away. Will have no worries about using them again.

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Rated 5 out of 5 stars

Radiator turned up very quickly for a purpose made item. Very happy with the quality of the products and with the customer service team who took my original order over the phone. Thank you again.👍

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Rated 5 out of 5 stars

Great visit to the showroom, helpful staff helped us decide which rads to order, they were all in stock so went straight to warehouse to collect, perfect. Very impressed and will use again

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Rated 5 out of 5 stars

This order went like clockworks. The product was described accurately and delivery was prompt. It has now been installed and works beyond my expectations. Many thanks

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Rated 5 out of 5 stars

Ordered the radiator. Customer service brilliant. I ordered the wrong style by mistake, flat panels instead of oval. I rang up and a gent told me to drop an email & it would be amended. He said he wou... See more

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Rated 5 out of 5 stars

We got a quote from a well known High Street kitchen fitter to supply & fit a tall, vertical radiator in our kitchen to replace the old one that wasn't as efficient as a new one. They quoted us £500 t... See more

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Rated 5 out of 5 stars

Very good customer service. I wanted the heater to be delivered on a particular day as it was coming to a non-residential property and I needed to make sure someone could be around to receive it. Sta... See more

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Rated 5 out of 5 stars

Upgrading my heating system and my usual supplier didn’t have the rad sizes I wanted in stock. Well what a blessing. Found these guys online, very helpful and had all the rads I needed. And just to ma... See more

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Rated 5 out of 5 stars

Items were dispatched straight away. There was a delay with delivery by the courier and the customer service I received when chasing this up was great.

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Rated 5 out of 5 stars

Would highly recommend. Much cheaper for the radiators we wanted and great quality. Delivery was on time and all packaged really well. We got raw metal and all the same colour.

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Rated 5 out of 5 stars

The customer service was excellent from Jade. Communication was spot on, and we couldn’t find anywhere cheaper for what we wanted. Would highly recommend 👍

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Rated 5 out of 5 stars

Delivered promptly and as I had ordered the same range of radiator before I knew the quality was good. Now have the entire down stairs converted

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Rated 5 out of 5 stars

Ordered a three column radiator which looks great now it has been fitted. Very happy with the price, and delivery was very quick. Have used this company twice before, and will be using them again.... See more

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Rated 5 out of 5 stars

I had a shipping issue. This was sorted straight away with no issues. The level of customer service was great! Made it easy ! Would absolutely recommend based on this.

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Rated 5 out of 5 stars

Radiator is amazing, really lovely. Delivery was reasonably quick. Questions asked before purchase were dealt with well. Very happy, no problems

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Rated 5 out of 5 stars

ordered an item that ended up being delivered to a neighbour, but they claimed they didn’t have it. I spoke to Stacey at The Radiator Warehouse and she was incredibly helpful in resolving the issue qu... See more

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Rated 5 out of 5 stars

After having to go through a bit of a rigmarole to have part of my order returned Radiator Warehouse were fantastic. They contacted me direcr to see what they could do expedite matters and fully refun... See more

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Rated 5 out of 5 stars

Good quality radiator works really well . Came with all the parts for dual fuel so now ready for warm dry towels during the summer .

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Rated 5 out of 5 stars

Ordered 6 radiators delivered within 3 days Had problem with some missing blanks Customer service spot on received them within 2 days Great customer communication And rads where cracking value... See more

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Rated 5 out of 5 stars

Impressed by quick delivery, ease of installation and perfect for our need of a quick burst of heat to take chill off room when needed.

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Rated 5 out of 5 stars

I placed my order and it was delivered in two days, a part of the order was missed (not their fault) but I rang them and it was dealt with immediately. I am extremely happy with their service and prod... See more

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Rated 5 out of 5 stars

Easy purchase, helpful staff with questions and delivered in a timely fashion. I will be reordering other items very soon.

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Rated 5 out of 5 stars

Super quick delivery. Really happy with the radiator it’s exactly as described I haven’t fitted it yet but happy so far.

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Rated 5 out of 5 stars

Had a lot of trouble with another company as they wouldn’t heat up so gave these ago with the same radiators and they are fantastic work as they should

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Rated 1 out of 5 stars

Badly let down by the company they use to deliver goods, who failed to deliver 4 times despite me taking annual leave to be in the house. Complete no shows. However TRW were quite helpful in trying... See more

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Rated 5 out of 5 stars

Stacey White, Customer Service Advisor was VERY helpful! Went out of her way to help me swap a radiator - great service - thank you! :)

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Rated 5 out of 5 stars

Well priced product of high quality. Delivered promptly without fuss. Easy to use the site and select the appropriate output radiator

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Rated 5 out of 5 stars

Radiator delivered on time, unfortunately the valves were sent out separately with another courier and because of the Christmas rush there was a delay in receiving but great comms from the Radiator Wa... See more

Company replied


Company details

  1. Radiator Shop

Written by the company

The Radiator Warehouse offers a full range of designer radiators and towel radiators to suit all rooms and sizes for various heat output requirements. We offer same day collection during opening times and free UK delivery. Our support team is happy to help with any questions you may have call us on 01772 280135 or chat with our experts online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

899 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service

17 February 2026
The Radiator Warehouse logo

Reply from The Radiator Warehouse

Hi Antony, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Great colour - Pebble Grey.

I called directly to ask about particular details, then ordered online and delivered with packaging in excellent condition. Great colour - Pebble Grey.

17 February 2026
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Reply from The Radiator Warehouse

Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Great experience

Great experience, the delivery went well and the guys were careful and brought the radiator into the house. I’m very happy with the radio looks lovely and warms the room far more than the old single one!

12 February 2026
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Reply from The Radiator Warehouse

Hi Alison, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Excellent rad and brilliant service

This is now my 13th radiator from Radiator Warehouse ... hence I'm very pleased with the rads and the brilliant service, thanks

16 February 2026
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Reply from The Radiator Warehouse

Hi Rose, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Radiator plug failed

Radiator plug failed, rang up, and replaced very quickly. Service was brilliant. Thankyou

15 February 2026
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Reply from The Radiator Warehouse

Hi Jackie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Impressed by quick delivery

Impressed by quick delivery, ease of installation and perfect for our need of a quick burst of heat to take chill off room when needed.

21 February 2026
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Reply from The Radiator Warehouse

Hi Barbera, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Would definitely use again

Loads of choice, delivered within days, delivery driver took it to room, would definitely use again after tripping over website by accident, very convenient, thank you

14 February 2026
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Reply from The Radiator Warehouse

Hi Abs, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Great company 5* service, products and price

Ordered 2 towel rails one size was not in stock so I offered a alternative ( more expensive) for the same price.
I also order the radiator valve but only received 1.
A quick email to Chloe and it was resolved.
Excellent service, excellent products excellent price.

16 February 2026
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Reply from The Radiator Warehouse

Hi Beverley, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Radiator was delivered with no problems…

Radiator was delivered with no problems and in the timeframe stated.

20 February 2026
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Reply from The Radiator Warehouse

Hi Jonathan, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Great customer service on the chat…

Great customer service on the chat before ordering and then the radiator came very quickly and is great quality

18 February 2026
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Reply from The Radiator Warehouse

Hi Georgina, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Rush job requiring a really quick turn…

Rush job requiring a really quick turn around. Super helpful staff who were available to answer a phone call, as opposed to going round the houses and filling in web based enquiry forms! Ordered and collected within a very short timeframe. Great product would recommend both quality and customer service.

10 February 2026
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Reply from The Radiator Warehouse

Hi Sian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

I placed my order and it was delivered…

I placed my order and it was delivered in two days, a part of the order was missed (not their fault) but I rang them and it was dealt with immediately. I am extremely happy with their service and product.

17 February 2026
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Reply from The Radiator Warehouse

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Fantastic customer service

Original radiator arrived damaged. However, customer service exceptional- a replacement arrived 2 days later

8 February 2026
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Reply from The Radiator Warehouse

Hi Andrew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Easy website to order from

Easy website to order from. Plenty of choice to choose from with accurate dimensions. Easy to order and great communication. Item arrived on time and is a good piece of kit.

13 February 2026
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Reply from The Radiator Warehouse

Hi Paul, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Definitely buy again

Great price, exceptional product, fast delivery. Couldn’t ask for anything more.
Would definitely recommend

8 February 2026
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Reply from The Radiator Warehouse

Hi Michael, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Excellent Service & Products

So helpful over the phone, next day delivery packaged well. I had radiator (black vertical) fitted yesterday looks absolutely gorgeous. Great experience from start to finish and very pleased with radiator, valves and sleeves (black) for pipework. Will be using again and highly recommend. Service and products cannot fault.

25 February 2026
Unprompted review
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Reply from The Radiator Warehouse

Hi Julie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

Good value

Good value. Fast delivery and good quality product

12 February 2026
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Reply from The Radiator Warehouse

Hi Mike, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

The staff were knowledgable and…

The staff were knowledgable and courteous. They listened and got me what I wanted. Delivery and packaging were also great.

5 February 2026
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Reply from The Radiator Warehouse

Hi James, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

A Warming Experience

Great display, knowledge and straightforward buying process.
Delivery communication was good.

12 February 2026
The Radiator Warehouse logo

Reply from The Radiator Warehouse

Hi Gary, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

Rated 5 out of 5 stars

What a great company to deal with

What a great company to deal with. 2nd purchase from them, really efficient in the ordering, delivery & after care support. Recently interacted with Dylan, who answered the questions immediately, sorted the issue out & even sent a photo to assist. Well Done to all

3 March 2026
Unprompted review
The Radiator Warehouse logo

Reply from The Radiator Warehouse

Hi A Thirlaway, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – The Radiator Warehouse

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