Thepupco Reviews 

Great service & product, ordered wrong size… but was able to return & sent a smaller size within the same week, highly recommend any dog lover, thanks again!!

Great products, great communication when I needed help, highly recommend

Excellent service and delivery. I ordered the wrong size collar and emailed Pupco and they got straight back to me and amended the size. The collar and leash is fabulous quality. The handle is great for a large Rottweiler puppy and also the lead is un eatable lol! My rottie tries to chew it and it literally has no chew marks on it. The leash and collar set was excellent value for money and wonderful quality. Will definitely be using Pupco again as the service and delivery was excellent!!!

I was sceptical at first as I discovered them through Instagram. Really good quality gear. I bought the 2 tone paracord lead set and after my pup got hold and chewed it up i had to get another, it looks so cool when its fresh and intact and not many others on the market similar. (Literally have only seen this lead type in Jamaica duty free with JA flag colours.. Hint hint Pupco any Notting Hill Caribbean Flag colour promos lined up? Haha). I ended up getting other colours and my friends dog a set too. Sometimes my dog backs up and i worry he'll slip out the paracord collar so I also got the performance collar which is now the staple on walks. Love that the colours match across product types and are interchangeable. Materials/textiles are durable, strong and heavy duty for bigger breeds, suitable for pullers, amazingly somehow short fur doesnt get embedded in it, the colours stay vibrant and no dye fade/transfer after being wet. Delivery is always quick and on time. Amazing. I want to buy loads more but the dog has taken all of my money already. Cant wait to purchase from pupco again!

I’ve been using this brand since 2023, I’ve used both the paracord sets as well as the prime harnesses and performance collars (favs). I’ve never had any products break or come damaged, delivery is always swift and the dogs are comfortable in them. ☺️

Brought a new dog collar which came extremely quickly. Amazing product and would recommend this to anyone interested in purchasing similar products.

The martingale collar is so padded and premium helped a lot with my dog pulling. She still pulls a bit but way better than before. Delivery was pretty fast, happy.

I was pretty shocked to read these horrific reviews. I personally had a bad experience with Bully Billows so looked for an alternative. I have three of the ultra no pull harness and collar sets now. We have some 4mm and some 5mm collars. I have a sky blue, black and green harness. I can’t recommend these enough. The handles are perfect for keeping control of your dog in situations where it’s needed. My dog is very strong and I’m SO glad I found this company. Helpful with measuring on Instagram and very quick responses to DMs. I wish I could add photographs to my review. Will definitely be getting more colours in the future!

Perfect products
Perfect customer service
Everything about this business is 100% amazing

I ordered over a year ago and it's still. Intact and looks brand new

100%reccomend

Perfect lead for my pooch. Excellent service and super quick delivery. Highly recommend pupco

Really happy with the quality of the lead and collar for our dog Bert. They were really helpful when enquiring about sizing would 100% use again

The best lead and collar I’ve had for my staff! Bargain and a fraction of the price for similar products! Will buy again

I read the other reviews but thought for the price I'd give it a go, and I'm so glad I did. My paracord set arrived on time, is very sturdy and fits my Great Pyrenees perfectly. It's great for control and I love how different it looks too.

Absolutely, disgusted in the service. I ordered one of the telescopic durable flirt holes for my American bulldog. It was saying that it was delivered by royal mail. Who left it on my doorstep? I waited in all day as I was excited to use it with him so it impercifically for it before I took him out.
As the royal mail were saying it has been delivered although I did not receive it. The popcord now refused to give me a refund despite the fact that I reported it to the police on their request. Because the police chose to do nothing about it. They now say that they have to investigate it with the royal mail, which is not as a consumer rate 2015 works, which I've said to them in several emails, which I've had back-and-forth explaining to them how the consumer rights 2015 act works.

Edit:
not my problem now had a refund through my bank so you can battle it out with them. Just crazy you think your policy overrides the actual law your supposed to be operating under and that a customer has to go through these lengths to get a refund sorted out.

Absolutely shocking product and customer service!
Measured my dogs neck accordingly and the collar they sent was way too big - to the point that she actually got loose! Contacted them and they insisted their sizing was correct but I could send it back IF I paid postage to!
Started a claim on PayPal only for them to email me calling me a fraud!

Lead just fell apart and they've refused to send a new one . Shocking customer services .

Robbed off with my collar stating they send it in the post but delivery was refused and they now want me to pay for my own property back...liars! No royal mail service was delivered to us as we normally have a card left for us...there was nothing. They wouldn't allow me a refund because a tag was taken off even though it was brand new...they said this after I had already posted it back btw! So £20 wasted so I paid another £20 for a set and asked if I can have my original back since I work with large dogs and would be waste otherwise...they're now keeping hold of it and want to charge me money to get it back!!! My own property! They've now started ignoring my emails. Bunch of scammers

WELL STILL NO REFUND STILL NO COLLAR STILL NO EMAIL and STILL STATING AS DELIVERED. I DONT know what’s happening with my reviews they just don’t go up but I have finally found ALL THE BAD REVIEWS THAT WE DONT SEE AND ALL THE SAME FAULT THESE COLLARS FALL TO BITS ONE WONANS DOG WAS ONLY 8 months old she got her order but the first week and the collar started fraying the metal went black and there’s NO WAY THIS WOULD EVER STAND UP TO A BIG DOG SO NOT ONLY ARE THEY SELLING TATT THEY ARE ARE ARE POTENTIALLY PUTTING DOGS AT RISK I HAVE NEVER HONESTLY READ SO MANY BAD , SERIOUSLY BAD REVIEWS now IM no wiz with a phone but clearly tapped on something and 117 SHOCKING REVIEWS CAME UP IT NOT ONLY MADE MY BLOOD BOIL BUT TERRIFIED ME AT THE THOUGHT OF A BIG DOG WEARING ONE OF THESE OR ANY OF THERE PRODUCTS . There website actually blocked me but every day I’ll be back until I get my refund because it looks like they’re going to drag it out as long as possible but I’ve reported it to my bank they’re investigating as is Companies House because the PUPCO is in fact VERY VERY SHADY you only need to look at the 5 star reviews to see they’re fake . See you tomorrow tune in for part two .