I love the whey protein isolate, Black, chocolate silk powder, especially when mixed with cold skimmed milk then popped in the fridge for ten minutes after mixing. I also use it to mix with my (non... See more
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69 years old just started using supplements regularly to build and maintain fitness and restore muscle tone. Also taking creatine. I find your online literature very helpful, was contacted by phone to... See more
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I'm impressed by the price, the taste and the quality. I accidently bought the banana flavour rather than unflavoured, I think because the colour on the flavor selection looked the same. I usua... See more
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Me and my parents weren’t too sure about trying protein powder. But protein works made the experience very top quality. Delivery was fast and instant. The shaker bottle is perfect, it’s nice to hold,... See more
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Company details
Written by the company
Protein Works® is a multi-award-winning functional lifestyle nutrition brand based in the Northwest. Our mission is simple: to help people live healthier lives through the power of nutrition. As one of the UK’s fastest-growing food and beverage brands, we’re known for creating innovative, great-tasting products. From protein shakes and complete meal solutions to wellness supplements and high-protein snacks, Protein Works® has now sold over 500 million shakes worldwide and continues to expand rapidly across the UK and Europe. Powering our growth is an industry-leading team across product development, technology, business intelligence, manufacturing, logistics, digital marketing, and more. Together, we’re proud to deliver premium value and an unrivalled experience to millions of customers globally.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
53K reviews
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Not what the description says
I bought the 28 day plan with 5 different flavours. The shakes are so clumpy even after shaking them for 2/3 minutes. They are very bitty and they smell horrendous
3 September 2026
Reply from Protein Works
Hello,
We’re really sorry to hear that the Diet Meal 360 Gold hasn’t met your expectations. We appreciate your honest feedback on the texture, consistency and smell. The Gold formula is intentionally designed with an oaty texture, but we understand this won’t be to everyone’s taste.
We’ve reached out privately to see how we can help and hopefully find a product that’s much better suited to you.
Alexa
Really pleased with their products
Really pleased with their products and service. The protein shakes taste good and diet options keep me full till next meal. Worth hunting for bulk offers they have to make prices more competitive.
22 August 2026
Reply from Protein Works
Hi Paul,
We’re so pleased to hear you’re enjoying our products and service! It’s fantastic to know you’re happy with the taste and find our products satisfying.
We also really appreciate your feedback on the value of our bulk offers. Thanks for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
The first protein shake I’ve tried that…
The first protein shake I’ve tried that doesn’t have ‘that’ funny taste.
I purchased the vegan version due to a dairy allergy and I’m fully appreciative of all the flavours I can choose from.
It’s easy to order, fast delivery and a good price.
28 August 2026
Reply from Protein Works
Hi SGardner,
We’re so happy to hear you’ve found a protein shake that suits your taste and that you’re enjoying our vegan options!
It’s fantastic to know you’re pleased with the variety of flavours, easy ordering process, fast delivery and great value. Thanks for taking the time to share your feedback
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Neil,
We appreciate your feedback regarding our product and pricing. We are always working to offer competitive value.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Louise,
We're delighted to hear you're enjoying our products and that you've had such a positive experience with our fast delivery. Thank you for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Chris,
We're delighted to hear you're enjoying the delicious taste of our shakes and that they mix so easily without any lumps! Thank you for your positive feedback.
Thanks for choosing Protein Works
Louis
Would highly recommend these products…
Would highly recommend these products to anyone starting a Weightloss journey :)
3 September 2026
Reply from Protein Works
Hi Gemma,
We're so happy to hear you'd highly recommend our products to others starting their weight loss journey! Thank you for sharing your positive experience.
Thanks for choosing Protein Works
Louis
Highly Recommend
Excellent service and value in my experience. I am a vegan and needed to incorporate more protein in my diet and find the vegan shakes and bars both enjoyable and practical.
31 August 2026
Reply from Protein Works
Hi,
We're delighted to hear you've had such a positive experience with our service and value.
It's fantastic to know that our vegan shakes and bars are both enjoyable and practical for your dietary needs.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Andrea,
We're delighted to hear that your order arrived quickly and that you're enjoying our Strawberries 'n' Cream flavour! Thank you for your positive feedback.
Thanks for choosing Protein Works
Louis
The meal replacement shakes are all…
The meal replacement shakes are all I've had so far but they are a massive help. On my to losing 20kg, 15 so far. Big part being able to have a shake at work. Easier and stops me eating rubbish. Taste great as well
13 September 2026
Reply from Protein Works
Hi Lee,
We're absolutely thrilled to hear about your incredible progress and that our meal replacement shakes are playing such a significant role in your journey!
It's fantastic that they're helping you stay on track at work and that you enjoy the taste. We wish you all the best in reaching your goal!
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi,
We're absolutely delighted to hear that you're pleased with both our product and the service you received. Thank you for taking the time to share your positive experience!
Thanks for choosing Protein Works
Louis
Not my favourite powder unfortunately.
Tried many protein powders and flavours and unfortunately this isn’t one of my favourites. Flavour not the best and it’s quite grainy for a powder. Probably wouldn’t buy this again however Protein Works are great in general, wound put me off buying from them again.
3 September 2026
Reply from Protein Works
Hi Alexander,
We appreciate you sharing your honest feedback. We're sorry to hear that this particular flavour and texture didn't meet your expectations.
We are always working to improve our products and your comments are valuable to us.
Thanks for choosing Protein Works
Louis
Product is ok
Product is ok, the hype for the chocolate Bueno is not worth the hype in all fairness, it's a very powdery consistency even when mixed with extra liquids. Overall more of a fruit flavour or vanilla for myself but that's personal reference. Subscription is reasonable as I do have a shake a day and the auto order sends before I run out so perfect in that sense
3 September 2026
Reply from Protein Works
Hi Liam,
We appreciate your honest feedback regarding the Chocolate Bueno flavour and its consistency.
We're always working to improve our products and your comments are valuable to us. We're also glad to hear our subscription service is working well for you!
Thanks for choosing Protein Works
Louis
Great product
31 August 2026
Reply from Protein Works
Hi Dan,
We're so glad to hear you are enjoying our product. Thanks for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Very happy.
Quick service. I could navigate the site easy. I love the mushroom coffee, definitely perks me up more than the average coffee. I haven't tried the collagen yet. Still unopened on the kitchen side. I have high hopes though. I've previously bought the shakes & I'm very happy with them.
31 August 2026
Reply from Protein Works
Hi Bev,
We're so glad to hear you found our website easy to navigate and that your order arrived quickly!
It's fantastic that you're enjoying the Mushroom Coffee and finding it more energizing.
We hope you love the Clear Collagen 360 when you try it, and we're delighted you've been happy with our shakes in the past.
Thanks for choosing Protein Works
Louis
My new protein supplier!
Incredibly fast delivery, delicious flavours and I've tried all of them, i dont want to say its cheap but as far as protein prices goes these days better value than most!
3 September 2026
Reply from Protein Works
Hi Ryan,
We're so pleased to hear you're enjoying our products and have tried all the delicious flavours!
It's fantastic to know you also find them to be great value. Thanks for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Awful taste - UPDATE Rectified!
Awful taste. Had Protein works before, loved the taste. Not sure whats happened apart from a rebrand. Only to be told a tefund as store credit will be accepted. Shocking really, customer lost :)
UPDATE!
Customer service got back to me promtly and sent out a free sample of which i enjoyed. Issue resolved, good customer service
3 September 2026
Reply from Protein Works
Hi Aiden,
We’re sorry to hear you haven’t enjoyed your recent order. Having looked into your previous purchases, we can see that you previously ordered our Whey Protein 80, whereas your latest order was for our Whey Protein 360 Gold, which is a different formula and therefore has a different flavour and texture profile.
We’ve reached out privately to explain the differences and see how we can help find a product that’s better suited to you. I really look forward to getting this resolved for you!
Alexa
Love this protine shke
Love this protine shake. Super fast delivery., will 100% buy from again. If your looking for a great protine drink. Then buy from here!
3 September 2026
Reply from Protein Works
Hi Carrie,
We're so happy to hear you love our products and that you were impressed with the fast delivery! Thank you for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
The drink was very grainy it smelt…
The drink was very grainy it smelt amazing but the taste wasn’t that nice so I added a little honey 🍯 and I mixed into a paste in a bowl with milk 🥛 to lessen the graininess and it was beautiful much better and even better if I do it the night before!
3 September 2026
Reply from Protein Works
Hi Rebecca,
We’re sorry to hear you weren’t a fan of the taste and grainy texture of our Diet Meal 360 Black. This product is intentionally made with an oaty texture, but we appreciate it isn’t for everyone.
We’ve reached out privately as we’d love to help find a smoother alternative that’s better suited to your preferences.
Alexa
The strawberry cream one tastes great…
The strawberry cream one tastes great and is really filling, I have one for breakfast mixed with milk at 8am and I don’t get hungry till about 2.30. I only have 1 shake per day so the £30 batch will last me a month, great value for money. Will buy again.
3 September 2026
Reply from Protein Works
Hi David,
We're so pleased to hear you're enjoying the Strawberries 'n' Cream and finding it so filling!
It's fantastic to know it keeps you satisfied for so long and that you find it to be great value for money. We appreciate your positive feedback!
Thanks for choosing Protein Works
Louis
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