Thepretzelcompany Reviews 

194
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional freshness and delicious taste of the soft pretzels, highlighting how satisfying and perfect they are for any family gathering or everyday treat. People also deeply appreciate the convenient subscription services and fast, reliable deliveries that make it extremely easy to keep their homes constantly stocked. Some reviewers were not happy with unexpected delivery delays and occasional problems regarding moldy items discovered right upon opening the shipping boxes. A few customers experienced unusually long shipping times during the winter holidays and felt quite frustrated with the lack of helpful customer support options available to them.

What people talk about most

Product

Clients share positive opinions on product, describing the soft pretzels as delicious, incredibly fresh, and... See more

Order

Reviewers highlight positive aspects of order, frequently expressing high satisfaction and stating they will... See more

Delivery service

Consumers find delivery service to be positive, consistently expressing great satisfaction with quick... See more

Subscription

Customers had positive experiences with subscription, noting that they love receiving monthly boxes of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your pretzels are perfect! What I want is a dozen advertisement cards with your company name, address and phone number and a place for me to add my name so when I brag about your pretzels I'll then re... See more

Rated 5 out of 5 stars

Ive been ordering these pretzels for my Oktoberfest party for years. This year we have 10 people in a beach house and did individual large pretzel charcuterie plates. It was a blast and of course deli... See more

Rated 5 out of 5 stars

I've always loved pretzels. I would always buy the store bought hard pretzels, however, I have enjoyed my new order of The Pretzel Company's Soft Pretzels. It's like eating soft pretzels at the fair... See more

Rated 5 out of 5 stars

The freshness of their pretzels is of the utmost quality. The taste is outstanding with the best flavor enhanced by the oven roasted outer crust. I have signed up for the subscription on a regular ba... See more


4.7

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(194)

191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Love of Pretzels

I've always loved pretzels. I would always buy the store bought hard pretzels, however, I have enjoyed my new order of The Pretzel Company's Soft Pretzels. It's like eating soft pretzels at the fair or a ball game. I plan to have my supply of Soft Pretzels available in my freezer from now on.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

The delivery was good and the packaging…

The delivery was good and the packaging was good . The pretzels are so tasty and delicious and everyone loves them also in my household . I would like to know if there’s a way to get extra dipping sauces as not everyone likes the same kind ? And I do like how the pretzels are packaged in the clear plastic .

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Delicious fresh individually wrapped pretzel twists.

I love soft pretzels. I have been eating the frozen ones all of my life, and thought they were good. Until now. When these pretzels arrived individually wrapped and freshly made, I couldn't wait to heat one up. I was not disappointed. It was amazing. So fresh. Soft on the inside and crispy on the outside. This is not a good thing because I can't quit eating them. I look forward to my new box every month. A little honey mustard on the top, and heaven.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

I made a major goof and it was pleasantly corrected

I made a major goof and gave an incorrect address for my pretzel delivery. The order was for my son's birthday. All I had to do was pay for the shipping cost and a new order of pretzels were sent to my son. What great customer service. He was thrilled and said the pretzels are delicious but evern moreso was the mustard he received as well. He said it was the best part. Thanks so much for your understanding.
-Joan

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE soft pretzels

I LOVE soft pretzels, especialy warm and softened in the oven. AND, they're from my home state. Even better! Just one suggestion: a little less salt if you will. The pretzel is perfect itself, which is why I don't care for any dips though many do.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

The Best You Will Ever Eat!

We have subscribed to receive pretzels every 30 days...we cannot wait for them to arrive. They are terrific! And the Polish mustard is wonderful. Yes, they are expensive. However, they are worth the money to eat the best pretzels.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Yummy!

Pretzels are excellent. Just wish they had the cheese dip.

5 August 2026
Unprompted review
Rated 4 out of 5 stars

Product was ok and can use better fresh transport or better pricing

Product was good, unfortunately, the delivery and state(temp) the pretzels came were extremely hot and the bags they were in were so hot they were inflated to almost popping..! I related the info but was told that they're still consumable due to no animal fat/product in then nor the cheddar cheese sauce real cheese and could arrive hot as well.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

These pretzels are really good and …

These pretzels are really good and quite a treat
Yes, they are expensive. After reading other reviews, we decided to order a box of 8 (hope that's the count) every other month. By doing so, we got free shipping
I lived in Philly for decades. These pretzels give the renowned Philly Pretzel a run for their money!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Just as good as they look!

I am always skeptical of internet ads. I saw this ad, watched the YouTube video on their company and read all of the reviews. Got our first box of the pretzel braids, and what was supposed to last us months, my family ate them all in a week! We use our air fryer, and they are so delicious! Soft with a slightly crunchy outside. And we love that they are only 6 ingredients. We are now subscribing, and have ordered 3x. In a matter of weeks. I highly recommend.

30 July 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look