I asked about the size of a vase and got a fantastically detailed response. Unfortunately the vase was too small. But the response was excellent. I have since bought flavour, some heads and some hoses... See more
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The hookah came with a chipped bowl and a few scratches on the metal. We didn't find the bit of the bowl that fell off, so it probably didn't happen during delivery. Everything still works as it shou... See more
I messaged the business, after previously collecting orders, with a last minute purchase. Collection wasn't available as weekend but they organised same day delivery and rang on arrival to confirm saf... See more
Company replied
As the title says this is exactly what you get when you shop here. there is a great range all at reasonable prices and even lots of regularly rotated products on sale all through out the year. I... See more
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Company details
Written by the company
Australia's premium Shisha, hookah flavour and accessories store in Melbourne, Australia. Buy hookah accessories and hookah parts in our store. Shop Today! We ship worldwide and have multiple services available including pick up, same-day delivery.
Contact info
90 Parkhurst Drive, 3180, Knoxfield, Australia
- 0499744742
- support@thepremiumway.com.au
- thepremiumway.com.au
4.5
Excellent
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great products and service highly…
Great products and service highly recommend as it has become my go to for my shisha products
30 July 2022
Reply from The Premium Way
Thank you for your positive feedback! We're thrilled to hear that our products and service have met your expectations and that we've become your go-to for shisha products.
At The Premium Way, we strive to provide our customers with exceptional products and top-notch service. So it's great to know that we're delivering on that promise and that you highly recommend us.
We appreciate your support and look forward to continuing to serve you as your trusted provider of shisha products. Thanks again for choosing us and for taking the time to share your thoughts.
Reply from The Premium Way
Thank you for the positive review! We're thrilled to hear that you had a great experience with our service and that our delivery was speedy.
At The Premium Way, we're committed to providing our customers top-notch service and fast, reliable delivery. So it's great to know that we're meeting your expectations.
Thank you for choosing us and for taking the time to share your thoughts. We look forward to serving you again in the future!
Great service
30 July 2022
Reply from The Premium Way
Thank you for your positive feedback about our service! At The Premium Way, we take pride in providing our customers with exceptional service, and we're glad you had a great experience with us.
We appreciate your support and look forward to continuing to serve you in the future. Thanks again for choosing us and for taking the time to share your thoughts.
Amazing online store
Amazing online store. Every purchase has been a breeze from ordering to receiving the products. No issues and great customer service. Excellent product variety from OG products to latest in the market.
26 July 2022
Unprompted review
Reply from The Premium Way
Thank you so much for the fantastic review! We're thrilled you've had a great experience with our online store.
At The Premium Way, we're committed to making the entire purchasing process as smooth and easy as possible for our customers. So it's great to hear that you've had no issues and that our customer service has been top-notch.
And we're glad you appreciate our wide variety of products, from OG classics to the latest and greatest on the market. We believe in offering the best of the best to our customers.
Thanks again for your kind words and choosing us as your go-to online store. We look forward to serving you in the future!
AMAZING!
One of the greatest shisha/ hookah businesses in Australia! Great products and great service. Get the fast shipping without paying express! I wanna give it more stars 🤩
23 July 2022
Reply from The Premium Way
Wow, thank you so much for the fantastic review! We're thrilled to hear that you consider us one of Australia's greatest shisha/hookah businesses.
At The Premium Way, we're committed to providing our customers top-notch products and exceptional service. So we're glad to hear that our efforts are paying off and that you've had a great experience with us.
And as for our shipping, we're stoked that you found it fast and hassle-free! Every customer deserves fast shipping without having to pay extra for express delivery.
Thanks again for the kind words and your support of our business. We appreciate it more than you know!
I love it when I receive service better…
I love it when I receive service better then what I expected.
23 July 2022
Reply from The Premium Way
Oh man, I know what you mean! It's the best feeling when you get service that exceeds your expectations.
At The Premium Way, we're all about delivering exceptional service that exceeds our customers' expectations. So hearing that you had that kind of experience with us is fantastic!
Thanks so much for taking the time to share your positive feedback. We'll strive to provide service that blows your mind whenever you order from us.
Support a Great Business
The guys at The Premium Way have been super efficient every time we’ve dealt with them. We will keep supporting their great business.
23 July 2022
Reply from The Premium Way
Hey there! Thanks so much for the excellent review about The Premium Way! We're stoked to hear that our team has been super efficient whenever you've dealt with us.
We're all about providing our customers with the best service and top-notch products, so it's great to know that our efforts are paying off. And we're even more stoked that you'll keep supporting our great business!
Thanks again for the shoutout and for choosing The Premium Way as your go-to. We can't wait to keep serving you in the future!
Reply from The Premium Way
Thank you for taking the time to leave a positive review about The Premium Way! We are thrilled you have had a great experience doing business with us.
At The Premium Way, we strive to provide our customers with the highest service and quality products. We are committed to delivering exceptional value and exceeding your expectations every time.
We appreciate your trust in us and look forward to continuing to serve you in the future. Thank you for choosing The Premium Way as your preferred partner for all your business needs.
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