theplushy.co Reviews 

order never showed

i ordered the eminem hello kitty and a XXXTENTACTION plushy. Never showed up and i didnt receive any refund. Reported it to my bank, its all good, its all good. Dont recomennd

Same as most took money received nothing and don't reply to emails avoil

This company are scammers. Took my money and are ignoring all my emails, no proof of tracking nothing! Will be reporting to my bank. Avoid it!! I wish I’d checked the reviews before giving them my money! DO NOT BUY! THEY ARE SCAMMERS AVOID AVOID AVOID

DO NOT BUY FROM THIS STORE YOU'LL REGRET IT!
After reading the reviews From Trustpilot I was skeptical, but I took a leap of faith as I really liked the blanket. Guess what?! I should have listened to my gut. Every single step of the process was a nightmare! They never answered my emails. The product arrived 1 month after they promised. The fabric is the cheapest you could ever imagine and the
print quality is a joke. Save yourself some time and frustration, DO NOT BUY HERE!

Can you give zero stars? This company is a joke - do not order. I repeat DO NOT order.

Order placed Nov 2 - plenty of time for Christmas right? Nope. All went well at first with contact to clarify picture. Followed up early December, a month after placing the order - they told me it had shipped Dec 3. Asked for the tracking number. Told me they couldn’t provide it. Hmmm…how does one ship a parcel without a tracking number? I continue to ask, they continue to tell me it shipped. They also said that it will definitely arrive by Christmas (how they could claim that when they don’t have a tracking number is beyond me)

Out of frustration, I head to social media where to my utter surprise and disgust:
- they are saying if you order by cyber Monday you will get it by Xmas AND get 30% off (what about my order from three weeks previous to that - can I please get a discount and an Xmas delivery guarantee?)
- I start leaving poor reviews in the comments and everyone also starts chiming in with their negative experience
- they delete my comments AND block me

Just this week I received an update in the Shop app that the order had finally shipped - on December 23! After weeks of The Plushy Co claiming it had already shipped and that there were “covid delays” All just excuses to cover up their poor operation and lies. They flat out LIED to me then would not offer any sort of discount or refund. Now that it’s sitting somewhere in China, I will likely get it in several months.

All of the reviews on their website are lies. There is no way to leave a review. This company needs to be blacklisted and Shopify should have a way to filter out the scammers from using their platform. It makes me second guess Shopify as I thought all of their vendor partners were legit.

TL:DR - do NOT order from The Plushy Co - scammers.

The plushy is amazingly warm, and has my gorgeous Bindi on it, so happy

If I could give it zero stars I would. Order never arrived, we were given a tracking number with no details.

We’ve tried reaching out multiple times with no response. I feel as though this company is definitely fraudulent, no wonder Oodie is the leading brand.

Love these plushy this is now the second one I have purchased as they are great product
Cannot wait for those cold nights

It's a shame to read other people didn't have great experiences with this Company as mine was exceptional. I ordered a Plushy for my daughter and couldn't be happier with what I received - she absolutely loved it !! I had no trouble with communications between the Company and myself or delivery issues.

Have still not received this after nearly 6 months.The shipping information is in Chinese. They say we will follow up in 24 to 48 business hours which by my experience means 10+ days.
Then they have the audacity to offer my a $10 discount voucher ONLY if I give a 5 star review - so how many of these reviews have been paid for ??!?? Worst customer experience EVER

I LOVE my plushy, the pictures of my dogs are great and it is so warm and comfortable.

Amazing!!!!! My son loves his plushy.
The only small negative is the black has a greenish tinge but is still amazing 😁

Absolutely love it have to wait til Christmas to see my sons face but he going to be so happy. A word of advice though I should have picked a lighter background as my dogs face disappears a little but it's still awesome.

See their reply to me. They didn't answer any of my questions to prove this is factually Incorrect!!!!! Please prove me wrong.

WARNING ALL COMPLAINTS DELETED!

1- show us where in Trustpilot you have 4.9
2 - show proof of donations.
3 - show proof your company is in Australia
4 - why do you delete bad feedback and block customers to keep your FB rating up, why not just solve product issues.
5 - why have guarantees on your website that you don't honor.
Hello everyone. #theplushy

I just feel I need to spread the word.

I paid well over $100 for this jumper/blanket. I did my research before buying it as I'm very careful.
They had 4.9 star rating and trustpilot and all good feedback online. They are an Australian owned company, give to charity and communicate right away if there is any issues with photos sent, or so their site says.
Best of all satisfaction guaranteed and if you're not satisfied they will not stop until you're happy with the product.

I get the above print of my cat (in profile Pic) the brown lines are there to stay, nothing I do fixes it. Right away I ask for a reprint.
They say no as the photo was no good. Hang on, on your site it says if the photo is no good they will let you know?

I email back to point this out, too say I'm not satisfied and please reconsider. I get ignored.
I go to FB, message them and put a bad review. My review is deleted and I'm blocked.

I start researching.

They are not an AU company, the do not donate part of the proceeds and they are not on trustpilot?
Infact this is a pop up company created for year.

So how is this OK?.

I tried resolving this the right way. I've written to my bank, after pay and have laid complaints against your company. This issue goes beyond just the product issue now. It's an issue of right and wrong, making guarantees then not following through.

Will keep you all posted on progress.
Be warned my cat looked like a train wreck, I asked for a reprint and was told that the photo I provided was bad.
Their website says if the photo is bad they will let you know.
Try and place bad feedback and your blocked from social media.
DON'T DO IT, GO WITH THE OODIE.

Overpriced and horrible quality. Comes from China so shipping takes forever. Save your money and order an Oodie instead!

it is so warm and comfy, I love it so much and i love the pictures all scattered around it, it has a huge pocket which awesome, only thing is it can take a while for the order to come but worth the wait