Theplasticman Reviews 

7,509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 758 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exact millimetre measurements, high quality durable materials, and careful protective packaging that ensures items arrive safely in perfect condition. People also mention that placing orders online is very simple through straightforward menus, and custom products are manufactured and delivered promptly just as expected. Some reviewers were not happy with delivery delays, staff shortages holding up orders, and occasional communication issues regarding when items were ready. A few people also noted that shipments took considerably longer than expected to arrive, leading to occasional frustration with the overall fulfillment timeline.

What people talk about most

Product

Reviewers mention positive feedback about product quality and precise custom sizing. Consumers consistently... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and secure packaging.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are cut accurately to... See more

Service

Clients share positive opinions on service, highlighting great communication and brilliant assistance from... See more

Order

Consumers find orders to be a very positive experience, highlighting simple transactions and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Replaced a glass frame with acrylic measuring almost a square metre.... so not small by any means. Took exact measurements to the nearest millimetre. Perfect fit, very cost effective. Took just a few... See more

Rated 5 out of 5 stars

Perfect, any size or colour you could want, great delivery, excellent packaging & good communication. I ordered a top for my plastic rattan coffee table to make it stable & not sag, looks great & can... See more

Rated 5 out of 5 stars

I liked the professionalism, quality of the acrylic panes and the very competitive price! Your fees were 50%+ cheaper than a local firm near where I live in Balham, South London! I don't know how you... See more

Company replied

Rated 5 out of 5 stars

PlasticMan we're very helpful with my order. They kept me informed on the status of my order and between myself and the delivery driver we arranged a very early delivery which benefited both of us.... See more

Company replied



Company details

  1. Acrylic Store

Information provided by various external sources

Online retailer of bespoke plastic sheets and products


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,509)

705 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packed, professionally cut to size & a good price, will definitely use this seller again

29 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Paul, we really appreciate it.

Rated 5 out of 5 stars

Great stuff

Great stuff, exactly what I wanted

29 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Peter, we really appreciate it.

Rated 4 out of 5 stars

Good quality but poor communication

The product was as described and delivery was prompt but only after I phoned up to ask where my order was. I was told that there had been staff shortages causing delays. It might have been good if the company had been in touch - after placing my order I heard nothing till I phoned up.

28 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks for the review & feedback Jean. Yes, we have experienced staff shortages recently. All the orders we receive are bespoke & the lead time we aim for is 7 working days. You placed your order 29.05.26 & received it 09.06.26, on the 7th working day.

Rated 5 out of 5 stars

Great Service.

Great Service.. easy to use website.
Arrived in good time.
Would definitely use theplasticman.co.uk

27 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Daniel, we really appreciate it.

Rated 5 out of 5 stars

Clear vision to success

Have used this Company before and would not hesitate to use them again. Great service and delivery time.

26 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review John, we really appreciate it.

Rated 4 out of 5 stars

Would be 5 stars but order took 10 days…

Would be 5 stars but order took 10 days to arrive rather than the 7 days we were told. Other than that the staff were very friendly and efficient and the product the perfect size. Well packaged. I would definitely use again

26 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks for the review & feedback Diane. All the orders we receive are bespoke & the lead time we aim for is 7 working days. You placed your order 26.05.26 & received it 05.06.26, on the 8th working day. Please accept our apologies for the delay.

Rated 5 out of 5 stars

Bespoke Plastic Cutout

I needed a custom cut out for a window to vent out my portable AC while keeping the bugs out and they cut it to perfection, I will be ordering again for another AC vent. Great quality, great service and prompt delivery. Thank you

16 June 2026
Unprompted review
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Sean, we really appreciate it.

Rated 5 out of 5 stars

I buy regularly from this company

I have bought a number of times from this company and the product is good , the ordering a delivery is easy and it always comes wrapped well and quickly.
Top marks all round !

26 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Chris, we really appreciate it.

Rated 5 out of 5 stars

Brilliant service

Made exactly to measurements I wanted, delivered securely and in time specified

18 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Lyndsay, we really appreciate it.

Rated 5 out of 5 stars

Fabulous service will use again only…

Fabulous service will use again only issue i had was i wasn't advised my plastic was ready for collection. Not an issue

23 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks for the 5 stars Christine. I'm sorry if there was an issue with communication. We normally call to advise/leave a message/send an email.

Rated 4 out of 5 stars

Very reasonable price took a while for…

Very reasonable price took a while for it to be delivered but on the whole pleased

15 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks for the review & feedback Robert. All the orders we receive are bespoke & the lead time we aim for is 7 working days. You placed your order 15.05.26 & received it 27.05.26, on the 7th working day (bank holiday 25.05.26). I appreciate this seems a long time to wait.

Rated 5 out of 5 stars

Best price and quality

Best price and quality, great customer service. Secure delivery, will recommend to friends and family and definitely order next time. Thanks

21 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Barbar, we really appreciate it.

Rated 5 out of 5 stars

All good

All good, promptly delivered

20 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Will, we really appreciate it.

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