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The Pillow Home Reviews 

4,646
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 4,205 reviews, reviewers had a great experience with this company. Customers found the ordering process incredibly easy and streamlined. Many appreciated the user-friendly website, noting its clear navigation and informative product descriptions that helped them make informed choices. The overall shopping experience was frequently described as quick and efficient. However, some customers were dissatisfied with product quality, noting items did not match descriptions or appeared cheap, and some found them uncomfortable or ineffective. Some people also experienced delivery issues, including delays, incorrect addresses, non-delivery, or packages stuck in customs or reported stolen.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing excitement and anticipation for... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and straightforwardness,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use, with many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting smooth and on-time... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping process was relatively easy. However, it was not obvious that the pillow I was interested in came with a cover. I had to submit a question through the Contact Us to get the answer. The respon... See more

Rated 5 out of 5 stars

I really appreciated the follow-up text after I put something in my cart but did not purchase it yet. The team member gave me an extra 15% discount via text, which made the difference in my decision... See more

Rated 5 out of 5 stars

After my second episode of vertigo, I decided it was time to make some changes. I didn’t get checked after my first episode, but after the second one I saw an ENT doctor and also tried acupuncture... See more

Rated 5 out of 5 stars

Ordered one memory foam pillow from The Pillow Home after going back and forth on a few sites, and I’m glad I went with them. The website was easy to get around, which I appreciated. The product des... See more

Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(4,646)

4,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow. I can’t believe it. I have been finding some upper back pain even after my new sealy mattress. Did some research. Found this recommended topper by a Chiropacter, I’m very happy with the results. I don’t have to wake up like a 90 year old dude. Thanks Pillow home!!!

27 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a bed topper

I ordered a bed topper,
I needed to return it, I have to send it to China!?!
SCAM ALERT ⚠️
Trade name: The Pillow Home
Phone number: +493087551234 (Berlin ?)
Address: 1342 Nm 333 Tijeras 87059 NM United States
Address shows as a diner??

27 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 4 out of 5 stars

Can’t wait to try it

I have not received my order yet as I only placed it a few days ago but the shopping process has been quick and easy with great communication.
Looking forward to using my new pillow

22 July 2026
Unprompted review
Rated 1 out of 5 stars

No Refund

I purchased a pillow found it really uncomfortable and not at all suitable as described. Arranged for it to be returned and was assured after a long wait that I would get my refund. I was advised this was being processed 12/06/26 I am still waiting and have had no replies to further emails! Not good customer service. Do not buy from them from the UK.

You say get in touch with Customer service , IHAVE emailed numerous times!!!!!

27 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 5 out of 5 stars

Order…

Easy to order I didn't have any idea when it would arrive. It would be helpful to have a timeline or an ETA.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Haven't received my mattress topper

The company does not get back with me about my package whereabouts. It's an international co. Seems I got scammed.

13 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

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