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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, noting prompt dispatch and quick delivery of orders. Many people highlight the high quality of the products and the secure packaging. The customer service team is frequently commended for being responsive, helpful, and efficient in resolving issues, often providing replacements quickly and without fuss. However, some customers experienced dissatisfaction with order-related issues, such as difficulties with cancellations or address changes after an order was placed. A few other people also felt that delivery problems, sometimes attributed to the courier, were not handled to their satisfaction, leading to lost parcels or delays.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the impressively fast... See more

Product

People report positive experiences with product, often praising the great quality and wide range of options... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise fast ordering and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and quick... See more

Based on these reviews

Rated 4 out of 5 stars

Used the Pi Hut for four orders now over a couple of Years. Mainly used them for accessories as I buy Raspberry Pi from Farnell along with electronic components. Some Rpi branded accessories are... See more

Company replied

Rated 5 out of 5 stars

Bought an m5stack tab5 which had an issue so I contacted The Pi Hut through their Support Portal, Jayde responded the same day providing me with an RMA returns number with a Royal Mail return label. I... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from these guys, & cannot be faulted in any way whatsoever from me. Response to an eMail took less than 1 minute which I've NEVER, ever, encountered before, and... See more

Company replied

Rated 5 out of 5 stars

Products, packaging and delivery are top notch. I've received a perfect and flawless service from the Pi Hut and really happy with the whole Raspberry Pi ecosystem for building out edge compute system... See more

Company replied


Company details

  1. Computer and Accessories Store

Written by the company

Official distributor of all things @Raspberry_Pi #PiZero. Helping bring Raspberry Pi to the masses.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Always great to deal with

Always great to deal with, easy communication and prompt dispatch and delivery.

1 April 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi Jonathan.

Thank you for your lovely feedback!

Thank you for your support.

Many Thanks,
The Pi Hut.

Rated 5 out of 5 stars

Tech service: 10 out of 10

The Pi Hut service provide me, in a very short time,less than 10 days, outside UK, a solution for my Touch Display.

9 April 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hello,

Amazing news! We are so pleased regarding your speedy delivery.

Many Thanks.
The Pi Hut.

Rated 2 out of 5 stars

Sent the wrong product

Sent the wrong product, would not replace until they received their incorrect product back, then waited at least one extra day to send the correct product. No expedited delivery. Whole process added an extra week to an already slow delivery time.

10 April 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hello,

Thank you for your review.

I can confirm as per our email to allow our returns team 48 hours to process all the returns.

We are pleased you now have the correct item and we apologise for the mix up.

Kind Regards,
The Pi Hut.

Rated 5 out of 5 stars

Where is my item?

I had ordered from the pi hut before and never had problems with them. Recently had two purchases and one item was lost. The experience was frustating and the item was refunded. So that is why I updated my review. I recommend using royal mail when ordering with them.

9 April 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hello,

We have requested more information so we can look into this for you.

We look forward to hearing from you.
The Pi Hut.

Rated 1 out of 5 stars

Awful customer support

Awful customer support. They are adamant about not cancelling or changing the address of an order even one minute after it was placed. Their website requires you to fill in shipping details, but then silently ignores them and defaults to the PayPal address without any warning. This design makes it far too easy to send an order to the wrong place and the company refuses to correct obvious mistakes. I will not be ordering from them again and would not recommend them to anyone.

5 April 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi Boran,

Thank you for your review. I can see you did speak with a member of our team who advised, once an order is placed, our warehouse team generate the pick list and shipping label almost immediately and begin packing - with your parcel joining the stack shortly after.

By the time you have contacted us, and we have reached your message in the support queue, most orders are already packed and caged along with hundreds of others - making cancellations extremely difficult to locate and manage.

Due to these logistics issues, we don’t offer cancellations, amendments, or order combining once an order has been confirmed at checkout.

Many Thanks,
The Pi Hut.

Rated 5 out of 5 stars

Great support

Very helpful. Courier lost the purchases and Pi Hut were able to get a next day delivery to replace them. Thanks!!

27 March 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi Geoff.

Great news! Thanks for your feedback!

The Pi Hut.

Rated 5 out of 5 stars

I bought a M5 stack stick s3 and it is…

I bought a M5 stack stick s3 and it is more than what i expected! It is incredible for the size. It arrived quickly and no problems other than i see the battery life depleting after 2 weeks.

18 March 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hello,

Thank you for your feedback!

If you need any assistance feel free to reach out to us.

Many Thanks,
The Pi Hut.

Rated 5 out of 5 stars

Outstanding!

The shipping was impressively fast, and the customer service exceeded my expectations. Every interaction was professional, friendly, and helpful. I highly recommend The Pi Hut for their efficiency and outstanding support.

9 March 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hello,

Thanks so much for the review and continued support.

Many Thanks,
The Pi Hut

Rated 5 out of 5 stars

TV HAT Fault quickly resolved .. 5 star service

PI Hut supplied a TV HAT and I had an issue getting it to work. With the help of the Support forum diagnosed a faulty HAT .
Was replaced at no cost (not even postage)
One happy Customer

27 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi!

Amazing news! So happy to hear the team sorted this quickly for you!

If you need anything else please reach out to us.

Many Thanks,
The Pi Hut.

Rated 5 out of 5 stars

Great Service

After a couple of months Pi500 micro sd slot became faulty, after a couple of emails they emailed me a return lable. Posted to them on Monday and Royal Mail delivered replacemnt on the Friday.

Fast turn around.
Great Service.

Pete Morgan

27 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi Pete.

Great news to hear the team we're able to sort this for you.

If you need anything else please reach out to us.

Many Thanks,
The Pi Hut.

Rated 5 out of 5 stars

Great store

Pi Hut are excellent, great products and the support I received when I had a faulty device was amazing.

25 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi John,

That is absolutely fantastic to hear! I'm glad the team could get this sorted for you!

Thank you for your review!
The Pi Hut Team.

Rated 5 out of 5 stars

Absolutely fantastic service (order 1515921)

Absolutely fantastic service from these guys, & cannot be faulted in any way whatsoever from me.

Response to an eMail took less than 1 minute which I've NEVER, ever, encountered before, and I received my order unmolested & brand new within 24 hours of being dispatched.

I will be back & recommend this seller very highly based on my first order experience.

Keep up the good work, guys.

⭐️⭐️⭐️⭐️⭐️

24 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi Damian.

Amazing! So glad to hear this!

We look forward to your continued custom.

Many Thanks.
The Pi Hut.

Rated 5 out of 5 stars

Very good

Easy to use website, fast dispatch, cheap prices

19 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi Joe!

Thanks for your feedback!

Kind Regards,
The Pi Hut.

Rated 5 out of 5 stars

WiFi adaptor

Had WiFi adaptor from the Pi Hut but it was defective, contacted support who shipped another one out the same day . Now all ok.

18 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hello,

Thank you for your feedback.

I am pleased to hear the support team rectified your issue promptly.

Many Thanks.
The Pi Hut.

Rated 5 out of 5 stars

Great products and loads of options

Great products and loads of options. Have ordered a fair amount of items from pihut and the experience was always smooth, only had one issue with Evri but quickly handled by the pihut support team.
Thank you

12 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hello,

Thank you for taking the time to leave us a review.

We are very happy to hear the team we're able to resolve your issue.

Many Thanks.
The Pi Hut.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Fast delivery and any problems resolved promptly and without any hassle. First class service

4 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi David,

Thank you for your valued feedback! We are so pleased you had a great experience with us.
Many Thanks
The Pi Hut.

Rated 5 out of 5 stars

Great customer service received

Great customer service received. Very quick to reply to emails when i submitted my query. Quick resolution which was very much appreciated. I have bought and received several products and all are very good quality.

4 February 2026
Unprompted review
The Pi Hut logo

Reply from The Pi Hut

Hi Lewis,

Thank you so much for your feedback.

We are very happy to hear the team we're prompt in their response.

Thank you for continuing to support us!
The Pi Hut.

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