I subscribe to PetLab Co's ProBright Advanced Dental Powder for Clean Teeth and Fresh Breath. I needed a dental product for my 12 year old female Yorkie, Ginger after she had several teeth removed by... See more
Company replied
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... See more
Company replied
My dog became sick from this probiotic chew. He developed Gastroenteritis with hemorrhagic diarrhea (bloody diarrhea). I had to rush him to the vet urgent care. $400 in veterinarian expense... See more
Im on my second month now with you guys i just got my second order, and my dogs already are less itchy and irritated. I use the allergy & immune probiotic for allergy and itch. They also love the samp... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
466 reviews
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I Cancelled this and it still showed up…
I Cancelled this and it still showed up Need Refund
30 April 2026
Reply from PetLab Co. - US
Hi Tom, thank you for leaving this review and we're sorry to hear about this issue. We have sent an email to further assist you. We hope to hear from you soon! We're available via email and phone.
Best regards,
PetLabCo.®
Delivery person threw the package in…
Delivery person threw the package in front of my door instead of dropping it gently to my door
29 April 2026
Reply from PetLab Co. - US
Hi Juvylyn,
We are so sorry you have had this experience. We can certainly understand why that would be upsetting. Thank you so much for bringing this to our attention.
Regards,
PetLabCo.®
Your use of "UNIUNI" has improved…
Your use of "UNIUNI" has improved delivery with photo displays by UNIUNI
29 April 2026
Reply from PetLab Co. - US
Hi Donald,
We are so happy to hear that! Proof of delivery with a photo is always so helpful. We appreciate your feedback and are happy you are part of our community.
Regards,
PetLabCo.®
I have been trying to cancel this for…
I have been trying to cancel this for months, I no longer have a Dog. I am paying for something I don't need or want. If you can help with this it would be wonderful. Please help with canceling this auto order.
30 April 2026
Reply from PetLab Co. - US
Hi Annette,
We are so sorry to hear about your experience. That is certainly not what we want for our customers. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Christie,
Thank you so much for your kind words! We know how important your dog’s supplements are, and making sure they arrive on time is a top priority. We’re grateful to be part of your dog’s wellness journey.
Regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Bev,
Thank you so much for sharing your experience. We are so happy you are seeing the benefits and that your deliveries arrive on time!
Regards,
PetLabCo.®
MY DOG LOVES IT AND ITS WORKED WONDERS…
MY DOG LOVES IT AND ITS WORKED WONDERS ON HER TEETH AND BREATH
22 April 2026
Reply from PetLab Co. - US
Hi Stacie,
We are so happy to hear you are seeing the benefits! Thank you so much for sharing your experience with us.
Regards,
PetLabCo.®
Good as always.
29 April 2026
Reply from PetLab Co. - US
Hi Chris!
Thank you so much for your kind feedback. We are honored to be a part of your dog's wellness routine.
Regards,
PetLabCo.®
Always on schedule!
22 April 2026
Reply from PetLab Co. - US
Hi Lourdes!
Thank you so much for sharing your experience. We are happy to hear your products always arrive on schedule. We understand how important that is when it comes to your pet's supplements. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Delivery is always on time
Delivery is always on time. This product has definitely helped our dog with his bad breath!
22 April 2026
Reply from PetLab Co. - US
Hi Lynn,
We are so happy to hear you are seeing the benefits for your dog and your packages arrive on time! Thank you for allowing us to be a part of his wellness journey.
Regards,
PetLabCo.®
Reply from PetLab Co. - US
Hello Ricky,
We are so glad to hear that our product works great for your dogs! Thank you for letting us know about your positive experience.
Best Regards,
PetLabCo.
Always on time!
28 April 2026
Reply from PetLab Co. - US
Hello Sue,
Thank you for your feedback! We’re so glad to hear that your orders have always arrived on time. We truly appreciate your support and look forward to continuing to provide you with reliable service.
Best Regards,
PetLabCo.
They will stand behind you and partner with you in your pet's health and well being
EXCEPTIONAL CUSTOME SERVICE
I would like to comment about the exceptional customer service I received from PetLab, and specifically Christina and Coatzin. My package arrived as promised but there was no scoop included. I didn't want to return or refund the product so I reached out by phone to see if I could get the proper dosage for my 10lb Yorkie mix. My call was promptly picked up and the dosage was given. I was very happy, but it didn't stop there. They asked about the Lot number so they could inspect their inventory and prevent any future occurrences with shipments. We exchanged information and I sent them pictures of the packaging and Lot number. Then to my surprise they offered a refund for my trouble and I received a confirmation within an hour. This company is a class act. This high level of commitment to customer satisfaction is a rare thing today. Thank you PetLab.
26 April 2026
Reply from PetLab Co. - US
Hello Cathy,
We appreciate you sharing your experience. It's great to know that you received prompt assistance and dosage information. We are happy that the team addressed the missing scoop issue and took steps to prevent future occurrences. Thank you for your positive feedback.
Best Regards,
PetLabCo.
Your clinicians were extremely nice and…
Your clinicians were extremely nice and professional.
22 April 2026
Reply from PetLab Co. - US
Hello Angel,
We are happy to hear that you found our clinicians to be both nice and professional. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Not much to tell
Not much to tell. We get our order delivered to our doorstep each month. It has never failed to come on time.
17 April 2026
Reply from PetLab Co. - US
Hi Janice,
We are so happy to hear your deliveries have arrived on time each month. Thank you so much taking the time to share your experience with us. We appreciate you being a member of our community.
Regards,
PetLabCo.®
Dog is human has helped my Labrador so…
Dog is human has helped my Labrador so much!! She went from being itchy, losing hair, having hot spots, and having red bumps all over her underbelly to being a normal dog. Personally my dog does not have issues when we're not in California but for whatever reason in California her allergies are so bad that it is heartbreaking dog is human has changed that for me and I will continue to purchase it while living in California so she does not have allergies.
27 April 2026
Unprompted review
Reply from PetLab Co. - US
Hi Misti,
We appreciate you taking the time to share your feedback. Just to clarify, we are PetLabCo.® and do not have any affiliations with Dog is Human. Feel free to check out our supplements here: https://thepetlabco.com/
Regards,
PetLabCo.®
I edited my Subscription to make the…
I edited my Subscription to make the deliveries further apart, and I immediately received another order. Too much product, and I do not know how to control this.
26 April 2026
Reply from PetLab Co. - US
Hi Kennetha,
Thank you so much for sharing your experience. We are so sorry for any frustration this has caused. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
My first interaction with your company…
My first interaction with your company was through your product advertisement. My two boys have the symptoms explained in your advertisements, so I decided to try it and placed my order. I ordered the specials that was advertise of the 90-day subscription. But I had questions about my billing, and that's when I was connected to Chuck, a human, not AI. We chatted about my billing and the products, which were amazing in clarifying my billing and correcting the next billing cycle, which I highly appreciated! My experience with Chuck was also very amazing, only because you hardly get such excellent customer service nowadays (anymore). He explained every situation very well and assured me that my subscription would be billed correctly. Please acknowledge Chuck for his excellent customer service, and you can let him know it was the 26yr Veteran retired Master Chief of the Navy who was pleased with his professionalism and excellent customer service, and I only hope that I get to chat with him again should I need his help again! Now, let's see if my pets will benefit from your product! THANK YOU!
27 April 2026
Reply from PetLab Co. - US
Hi Armando,
We appreciate you sharing your experience. It's great to hear that the advertisement resonated with you and that you found the subscription option appealing. We're also happy that your billing questions were resolved efficiently. We'll certainly pass along your kind words to Chuck you interacted with and hope your pets benefit from our product!
Kind regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Shirley,
Thank you for your 5-star review! We're happy to know we're convenient for your needs.
Kind regards,
PetLabCo.®
Nicely place by front door and…
Nicely place by front door and pictures of my address and where the package is located nice job thanks
26 April 2026
Reply from PetLab Co. - US
Hi George,
That is so wonderful to hear! We are thrilled you have had a positive experience with your delivery. Thank you so much for sharing.
Warm regards,
PetLabCo.
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