So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... See more
Company replied
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... See more
Company replied
It takes too long for delivery. We order, it takes 2-3 days before it’s shipped, then 2 days before we even receive the shipping info, then another 3-5 days before it actually gets to us. You need t... See more
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Always on time!
6 May 2026
Reply from PetLab Co. - US
Hi Becky,
We are thrilled to hear you packages arrive on time! Thank you so much for sharing your experience with us.
Warm regards,
PetLabCo.®
It always comes on time or early
It always comes on time or early. The product is amazing!
29 April 2026
Reply from PetLab Co. - US
Hi Charles, thank you for your positive feedback! We're glad to hear your orders are arriving on time. Please feel free to reach out with any questions, we're always happy to help!
Best regards,
PetLabCo.®
Don't waste your money
For clarification, I'm reviewing the dental powder. Don't waste your money. The advertisement is genius, however the product doesn't work. Also it made both my dogs have the runs
11 May 2026
Unprompted review
Reply from PetLab Co. - US
Hi Jean, thank you for taking the time to leave this feedback, we're sorry to hear about this experience. We've sent you an email to further assist with this, we're here and happy to help. We are available via phone, email and chat.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Marguerite, we're glad to hear your delivery arrived on time! We'd love to continue to hear how Beau is doing, please feel free to update us. We're always happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Great product and great service
Great product and great service
I like your packaging of your product and delivery
5 May 2026
Reply from PetLab Co. - US
Hi Elaine, we appreciate you taking the time to leave such positive feedback. We're here and happy to help so please feel free to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
This stuff really works!
5 May 2026
Reply from PetLab Co. - US
Hi Paulina, thank you for your positive feedback; it means a lot to us. We'd love to hear more updates about how your pup is doing. Please don't hesitate to reach out with questions, concerns or updates! We're here and happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Curt, thank you for your feedback. We're happy to hear about your positive experience, please feel free to reach out if you have any additional questions and concerns.
Best regards,
PetLabCo.®
My experience is I have canceled this… don’t listen to customers
My experience is I have canceled this product four times and you keep charging me and sending me more product. I’ve asked for it to be canceled for five months now.
5 May 2026
Reply from PetLab Co. - US
Hi Renee, we're sorry to hear about this experience, we're more than happy to help. We've sent an email to further assist you with this. We're available via phone, email or chat, we look forward to hearing back from you.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Joseph,
We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience with us. Please don't hesitate to contact us should you need any assistance.
Regards,
PetLabCo.®
Beautiful teeth
This product really works. I have for my 3 animals. They have never needed dental work. My dorkie is 7 beautiful teeth
29 November 2025
Reply from PetLab Co. - US
Hi Ellen,
Thank you so much for taking the time to share your experience. We are thrilled all three of your dogs have beautiful teeth. That is fantastic feedback! Thank you for being a part of our community.
Regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Gillian,
We appreciate you sharing your experience. Thank you so much for your kind words. Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
The stupid delivery person threw the…
The stupid delivery person threw the package inside the dog pen into a pile of poop. Not at all pleased with this delivery.
10 May 2026
Reply from PetLab Co. - US
Hi Thomas,
We are so sorry you have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Always on time
Always on time. No issues whatsoever. However, my dog passed on May2nd and I need to cancel my subscription. Thank you.
30 April 2026
Reply from PetLab Co. - US
Hi Laura,
We're so sorry for your loss. We know how difficult this must be and our hearts go out to you. We appreciate your kind words about our service. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Don't send me your stuff .
Don't send anymore products. Then I get billed , I don't want a subscription to ur products coming to me. A person should be able to go on your website and order what she needs and then go leave it alone. Don't have to worry about 12 more come to the mail..
10 May 2026
Reply from PetLab Co. - US
Hi Carol,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi John,
We are so happy to hear your delivery arrived quickly and that the product has been great. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Recieved my PetLab order in goid…
Recieved my PetLab order in goid condition and on time. It was delivered to my front door.
10 May 2026
Reply from PetLab Co. - US
Hi Mathilda,
That is so wonderful to hear! We know just how important your dog's supplements are and it's great to know they have been delivered quickly and in a good condition. Thanks for being a part of our community.
Regards,
PetLabCo.®
Don’t waste your time
My ex my experience was that they have poorly trained customer service people that are slow that do not listen, and are rather punitive I shall say. Confirm they had all information needed and still did not cancel shipment and program, causing me to waste more of my time than I have already wasted. I have tried their product with three different dogs and every single one of them would not touch any food with it on it. This is purely a marketing scam and the rating shown on Trustpilot make me not want to trust Trustpilot anymore. We will see if they respond to a direct email.
10 May 2026
Unprompted review
Reply from PetLab Co. - US
Hi Stuart,
We're really sorry to hear how frustrating this was and that you felt unheard. That is not the experience we want anyone to have, and we appreciate you bringing this to our attention.
We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Hard to stop authorship.
25 March 2026
Reply from PetLab Co. - US
Hi Kenneth!
We are sorry to hear you have run into issues canceling your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support.
Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
They took a picture to let me know my…
They took a picture to let me know my package was delivered.
2 May 2026
Reply from PetLab Co. - US
Hi there, we appreciate you taking the time to leave us this positive feedback. We're glad to hear about your great delivery experience!
We are always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Denise, thank you for taking the time to leave this feedback. We are here and happy to help, we've sent you an email to further assist with this. We are available via phone, email and chat, we're always happy to help!
Best regards,
PetLabCo.®
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