The Pet Experience Reviews 116

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very pleased with the teepee hydrolysed urinary care cat food. Also the dorset meadow hay for bunnies

Company replied

Rated 5 out of 5 stars

Thrilled with my x-small K9 Sport Sack Air 2 for my 2.3kg papillon when I’m out on my bike and wondering around town. It’s a very comfortable and lightweight way to carry him, while knowing he’s delig... See more

Company replied

Rated 5 out of 5 stars

My dog seriously loves this range of food. He clears the bowl immediately which is highly unusual for him. He had zero reaction to swapping over to the range and I definitely plan to continue buying... See more

Company replied

Rated 5 out of 5 stars

The staff are so helpful and professional. We have a rescue Whippet and they have helped us with her diet to help her gain weight healthily. Their service is above and beyond, keep it going!!

Company replied

Company details

  1. Pet Store

Written by the company

We are an award winning, local & independent pet shop! As a specialist nutrition centre we supply a wide range of hypoallergenic, holistic and therapeutic diets for all your domestic pets. We also carry a large selection of frozen raw food and chews. In addition we stock a variety of accessories from beds to bowls, collars to coats and teats to toys! So next time you're passing call in and say hello, we'd love to meet you and your pets!


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great service…

Always great service with a wide variety of products available. Cormac is always friendly and helpful

21 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Carol! See you again soon.

Rated 5 out of 5 stars

Shopping at the Pet Experience

Shopping at the Pet Experience is always a joy as I have come to trust the advice of the staff completely. Thank you for a great friendly service.

21 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review and kind words Harry. We do appreciate it, see you again soon!

Rated 5 out of 5 stars

Great shop with everything you could…

Great shop with everything you could want for your beloved furry family member. Excellent service, highly recommended.

21 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for you great review Richard! Much appreciated, see you again soon.

Rated 5 out of 5 stars

Great pet supplies shop

A well stocked, friendly pet shop. Cormac and the team are always so friendly, offer advice when needed and will bend over backwards to help you. I now have 3 dogs so my food bill is getting bigger but they always have what I need, if not they will gladly order it and ring you when it’s in. Couldn’t ask for more from a lovely local business.

21 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review and kind words Claire! We really do appreciate it and it is good to know we are getting it right for you!

Rated 5 out of 5 stars

Great products & great service

Great products combined with great service. A daunting prospect navigating the available dog food and accessory products. From the moment I stepped in the door there was expert guidance and support, not only on my chosen food brand, but the wide range of alternatives. No bias, just sound advice. Whilst I ended up sticking with my brand, my understanding of the food was much better. A refreshing experience - highly recommended.

21 December 2021
Unprompted review
Rated 5 out of 5 stars

Wide range of products in store and…

Wide range of products in store and they have a good variety of treats and chews. I have always found the staff to be very helpful and knowledgeable, especially as I’m new to owning a dog.

21 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Kim! I hope you are enjoying your new life as a dog owner and as always, if you need help or advice with anything we are always here!

Rated 5 out of 5 stars

Great nutritional advice and product knowledge

I’ve been using the pet experience for almost 13 years, initially through training to supplying my dogs need. Cormac abs the team and knowledgeable about nutrition and always happy to help. As a dog Walker I’ve recommend several of my clients to them for advice on all sorts of things where diet can have an influence.

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thanks for your great review Freyja and also for you recommendations to your clients. See you again soon!

Rated 5 out of 5 stars

Great shop with informative staff

Great shop, good variety of stock, very friendly & helpful staff, everything you could need

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Daniel! It is very much appreciated!

Rated 5 out of 5 stars

Staff always so helpful

Staff always so helpful. Switched to their range of working dog food after we found our dog was always wanting more. Their range is affordable and has such a high meat content you don’t need to use loads!

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great and informative review Laura! We do appreciate it, see you again soon!

Rated 5 out of 5 stars

Lovely Store, Brilliant Staff

Lovely store, everything we need and more, great selection for all our animals big and small. Staff are always very helpful, friendly and knowledgeable.

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Frankie and kind words! Always good to know we are getting it right!

Rated 5 out of 5 stars

Great knowledge and excellent service…

Great knowledge and excellent service the dogs love their food from here. There is so much to choose from!

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Polly! I'm very happy to hear that your dogs approve of our food!

Rated 5 out of 5 stars

Well laid out pet shop

Well laid out pet shop, quality products and good service. I like this shop.

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for you great review Marion! We look forward to seeing you in-store again soon.

Rated 5 out of 5 stars

It’s always a positive experience…

It’s always a positive experience visiting the shop. Very helpful staff who will always offer assistance to the car with purchased items. I have recommended the store to all I know, even if they don’t have pets!

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review and numerous recommendations! It is much appreciated. See you again soon.

Rated 5 out of 5 stars

Great shop with knowledgeable staff

Great shop with knowledgeable staff, i prefer to come here over visiting other closer pet shops because you can really tell its not just a job for them and that they really care about animals.

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Nathan! It is much appreciated, see you again soon.

Rated 5 out of 5 stars

Top marks

Wouldn’t be without this place! Staff extremely helpful with helping us decide which food would suit our dogs. Always happy and helpful when we visit. Loyalty scheme a bonus!

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review and kind words Jen! Delighted you like the loyalty scheme, we like to reward our customers so it is here to stay!

Rated 5 out of 5 stars

So helpful & Easy to explain your…

So helpful & Easy to explain your queries. Excellent range of goods & fantastic quality.
Wouldn't go anywhere else.

20 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Denise! We are very happy to help!

Rated 5 out of 5 stars

I Love this pet shop

I Love this pet shop, anything I need to know the knowledge is always there. Staff are always friendly and happy to help with anything. Highly recommend a visit when you get the chance.

19 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review and kind words Annemarie! We really do appreciate it, see you again soon.

Rated 5 out of 5 stars

We've always had fantastic service from…

We've always had fantastic service from the team at Pet Experience. We have just got a pair t of kittens from the rspca. It's been 4 years since we've had a cat in the house. We've had some great advice about their food.

18 December 2021
Unprompted review
The Pet Experience logo

Reply from The Pet Experience

Thank you for your great review Cathy! It is very much appreciated. I hope the kittens are settling in well!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look