Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
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Review summary
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Reviews shaping this summary
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
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The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more
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It was easy to order my Alfred Sung. The shipping and delivery went smoothly. I am concerned that a different company’s Alfred Sung and I had purchased from a was not the correct scents and the color... See more
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Company details
- Cosmetics and Perfumes Supplier
- Fashion Accessories Store
- Flavours, Fragrances and Aroma Supplier
- Perfume Store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.5
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I walked into the stores was greeted on…
I walked into the stores was greeted on entry and was recommended 5 different fragrances and I ended up leaving with one of them. Customer service is top notch!
20 October 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful review! We're thrilled to hear you had such a great in-store experience and found a fragrance you love. We truly appreciate your kind words and look forward to welcoming you back again soon!
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re glad to know you found our team helpful and professional. Your satisfaction means a lot to us!
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thanks so much for the 5-star review! We’re thrilled to hear everything was amazing. If you ever need help picking your next fragrance or have any questions, we’re here for you. Enjoy your scents, and we hope to see you again soon! 🌟
— The Perfume Shop Team
Superb customer service
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when trying out scents and she was able to pick up my type scent quick which is impressive. The selection of perfume was overwhelming but she was able to customize the perfume selection for us. thank you and will buy again.
10 October 2025
Unprompted review
Reply from The Perfume Shop (USA)
Wow—thank you for such a thoughtful review! We’re thrilled to hear Kayla made your shopping experience exceptional. It’s great to know she listened to your likes and dislikes, quickly honed in on your scent profile, and curated a selection that felt just right - even with so many options. We’ll be sure to share your kind words with her!
Enjoy your new fragrance(s), and thank you for choosing us. We can’t wait to welcome you back for your next visit. 💛
— The Perfume Shop Team
Great experience shopping at The…
Great experience shopping at The Perfume Shop. So many unique smells and fragrances and Kayla was great and very kind!
10 October 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for the lovely review! We’re so happy you enjoyed our unique fragrance selection and thrilled to hear Kayla made your visit great with her kindness and care. If you ever want more recommendations or a custom scent edit, we’re here for you. Enjoy your new fragrance, and we hope to see you again soon!
— The Perfume Shop Team
Kayla did an excellent job helping me…
Kayla did an excellent job helping me fix the right perfume. Great customer service enjoyed Coming in will be back
25 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for sharing your experience! 🌸 We’re thrilled to hear that Kayla was able to help you find the perfect perfume. Providing excellent service is always our goal, and we’re so glad you enjoyed your visit. We look forward to welcoming you back again soon!
Warm regards,
The Perfume Shop Team 💐
Great service!
23 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you so much for your kind words! 🌟 We’re delighted to hear you had a great experience with our service. Your support means a lot to us, and we look forward to serving you again soon.
Warm regards,
The Perfume Shop Team 💐
Cancelation without explanation
I ordered a few perfumes and received only 2 of 4 items. The other 2 never arrived. Upon checking, discovered a refund was issued no explanation was given. Why advise item in stock if it's not. I could've bought it elsewhere all together.
27 August 2025
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. The reason you received only 2 of your 4 items is because the remaining products were on backorder. A refund of $62 USD for those items was issued on August 26, which you should be able to confirm with your bank.
We understand how frustrating it can be when items appear in stock but later become unavailable, and we’re sorry this affected your experience. Please don’t hesitate to reach out to our support at contact@theperfumeshopusa.com team if you need further assistance - we’ll be happy to help.
Kind regards,
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We’re delighted to hear you had a really good experience with us. We look forward to serving you again soon!
– The Perfume Shop Team
great experience
great experience. th cologne smelled really good would really recommend
17 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for sharing your great experience! We’re so glad to hear you enjoyed the cologne and that it smelled just right. Your recommendation means a lot to us, and we look forward to serving you again soon!
The Perfume Shop Team
Keila very good salesperson
Keila very good salesperson . I love it perfum
16 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! 🌸 We’re thrilled to hear Keila was able to help you find the perfect perfume 💕. Enjoy your fragrance, and we can’t wait to see you again soon!
The Perfume Shop Team✨
She was very knowledgeable and helpful…
She was very knowledgeable and helpful with our selections.
Would definitely come again.
13 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for sharing your experience! We’re so glad to hear our team was knowledgeable and helpful in guiding your selections. 🌟 We look forward to welcoming you back again soon!
The Perfume Shop Team
The women who helped me
The women who helped me. She's amazing. Suggested some great choices for me.
13 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re delighted to hear that our team member made your experience amazing and helped you find great choices. 💐 We truly appreciate your feedback and look forward to serving you again soon!
The Perfume Shop Team
Kayla is so amazing already bought two…
Kayla is so amazing already bought two perfumes from her
13 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for sharing your wonderful experience! 🌸 We’re so glad to hear Kayla was able to help you find not just one, but two perfumes you love. Your support means a lot to us, and we can’t wait to welcome you back again soon!
The Perfume Shop Team
Goated goated goated goated ghjd hgf
12 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for the amazing shoutout!✨ We’re thrilled you had such a great experience with us. Can’t wait to serve you again soon!
The Perfume Shop Team
Very helpful in trying to figure out…
Very helpful in trying to figure out which cologne to get!
12 September 2025
Unprompted review
Reply from The Perfume Shop (USA)
We’re so glad our team could help you find the right cologne! 🌟 Thank you for your kind words, and we look forward to helping you discover more favorites in the future.
The Perfume Shop Team 💐
Verry good services ane good product.
28 August 2025
Reply from The Perfume Shop (USA)
Thank you for your kind feedback! 🌟 We’re delighted to hear that you’re happy with our service and products. Your satisfaction means a lot to us, and we look forward to serving you again soon!
The Perfume Shop Team 💐
Reply from The Perfume Shop (USA)
Thank you for your feedback. We completely understand how the size may feel smaller than expected. The item you ordered is listed as Paul Smith Extreme by Paul Smith for Men – Vial (sample) 0.06 oz, which is indeed a small sample size.
We’re sorry for any misunderstanding this may have caused. If you would like assistance with exchanging for a larger size or exploring other options, please feel free to contact our support team at contact@theperfumeshopusa.com
– we’ll be glad to help.
The Perfume Shop Team
The item arrived when they said it…
The item arrived when they said it would. It was exactly what I wanted.
The packaging was neat and tidy.
13 August 2025
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you so much for your kind words! 💐 We’re delighted to hear that your order arrived on time, exactly as you wanted, and that the packaging met your expectations. 🌟 Your satisfaction means the world to us!
We look forward to serving you again soon. ✨
Warm regards,
The Perfume Shop Team 💖
Reply from The Perfume Shop (USA)
Dear Valued Customer,
Thank you for your kind words! 🌸 We’re delighted to know everything went great with your experience. Your satisfaction means the world to us, and we look forward to serving you again soon. ✨
Warm regards,
The Perfume Shop Team 💐
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