The Perfume Shop (USA) Reviews 

220
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, guiding them to find perfect scents with patience. Many people highlight the top-notch customer service, noting the efficiency and personalized approach. Reviewers also appreciate the wide selection of products available at reasonable prices, often finding exactly what they sought. However, some customers noted concerns about product authenticity, reporting perfumes smelled like alcohol or did not match the original scent. A few others experienced issues with products being broken, open, or not matching what was advertised, causing dissatisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their friendliness, helpfulness, and... See more

Product

Users describe positive interactions with product, often praising the great smell and selection of scents... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, amazing, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Price

Customers consistently note positive experiences with price, often praising the great and reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more

Company replied

Rated 5 out of 5 stars

Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more

Company replied

Rated 5 out of 5 stars

The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more

Company replied

Rated 5 out of 5 stars

It was easy to order my Alfred Sung. The shipping and delivery went smoothly. I am concerned that a different company’s Alfred Sung and I had purchased from a was not the correct scents and the color... See more

Company replied


Company details

  1. Cosmetics and Perfumes Supplier
  2. Fashion Accessories Store
  3. Flavours, Fragrances and Aroma Supplier
  4. Perfume Store

Written by the company

We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

220 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(220)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I enjoyed the staff's helpful comments…

I enjoyed the staff's helpful comments and their sample, as we got a new perfume to buy! She helped with finding the right perfume for us and with great deals. I would shop there again!

24 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your wonderful review, Wayala! We’re delighted our team could help you find the perfect perfume and provide great deals. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Helpful saleswoman!

24 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your feedback, Sara! We’re glad our saleswoman was helpful and made your visit a great experience. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Great smells

Great smells

24 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your feedback, Antoine! We’re glad you enjoyed the great scents at The Perfume Shop. We look forward to welcoming you back soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Customer service was great

24 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your kind words, Natoya! We’re thrilled you enjoyed our customer service and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Great service!

24 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your feedback! We’re glad you enjoyed our service and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Sudha was completely perfect customer…

Sudha was completely perfect customer service
I would come back again likei do every year

23 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your wonderful feedback! We’re so happy to hear that Sudha provided you with perfect customer service. Your continued support year after year truly means a lot to us. We look forward to welcoming you back again soon!
The Perfume Shop Team

Rated 5 out of 5 stars

I love it come here every year and…

I love it come here every year and people are great !!

23 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much, Zanayah! We truly appreciate your continued support and kind words. It means a lot to us that you come back every year and enjoy both our fragrances and our team. We look forward to seeing you again soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Quick to show the different options

Quick to show the different options

23 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your feedback, Saul! We’re glad our team could quickly show you the different options and help you find what you were looking for. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Exceptional service and product…

Exceptional service and product guidance from Kayla.

23 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much, Kerry! We’re delighted to hear that Kayla provided exceptional service and guidance. We’ll be sure to pass along your kind words. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

The staff was great

The staff was great! Helpful from the time I stepped in the store and with little information from me they helped me find the perfect scent!! Will be back soon

23 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your kind words, Kai! We’re thrilled our team could help you find the perfect scent with just a little information. We can’t wait to welcome you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

I purchased two great smelling…

I purchased two great smelling colognes. Versace Eros and 1 Million. Great prices. The best store and lovely sales associates.

23 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your wonderful review, Max! We’re glad you love your Versace Eros and 1 Million colognes and found our prices fair. Our team takes pride in providing a great experience, and your kind words mean a lot. We look forward to seeing you again at The Perfume Shop!
The Perfume Shop Team

Rated 5 out of 5 stars

Great service and very clean

Great service and very clean

23 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your kind words, Mayuri! We’re glad you enjoyed our service and found our store clean and welcoming. We look forward to seeing you again at The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Very great customer service and she was…

Very great customer service and she was very nice also good prices

22 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your kind words, Wanda! We’re thrilled to hear you enjoyed our customer service and found our prices fair. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Very good!!

Very good!!! The service was nice and even offered me a discount!

22 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your wonderful feedback, Daniel! We’re glad you enjoyed our service and were happy with the discount. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service

22 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your kind words, Sean! We’re delighted you enjoyed our customer service. We look forward to seeing you again at The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Great service

21 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much, Kyng! We’re thrilled to hear you enjoyed our service. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

A great shopping experience

A great shopping experience. Wonderful service with competitive pricing.

20 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you for your kind words! We’re delighted you had a great shopping experience and enjoyed our service and competitive pricing. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Michaela is beyond totally awesome as a…

Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast array of knowledge when it comes to scents was unparalled.
Her attitude is always pleasant and she is always willing to help. Do yourself a favor and visit Michaela at The Perfume Store in Trumbull CT on the first floor. Sincerely Charles Butler

1 May 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your amazing review, Charles! We’re thrilled to hear that Michaela made such a positive impression with her knowledge, care, and dedication to our customers. We’re lucky to have her on our team, and your kind words mean a lot. We look forward to welcoming you back to The Perfume Shop at Trumbull Mall soon!
The Perfume Shop Team

Rated 5 out of 5 stars

This is a great shop!!!

this is a great shop! they have a large selection of different men and womens colognes at really reasonable prices. they also give you the option to sample different colognes and even buy travel size bottles which is one of my favorite parts. Check it out!!

5 December 2025
Unprompted review
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your wonderful review, Joseph! We’re delighted you enjoy our large selection, sampling options, and travel-size bottles. Your support and kind words mean a lot to us, and we look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team

Rated 5 out of 5 stars

Amazing service with super fast and…

Amazing service with super fast and cheap international delivery!

18 November 2025
The Perfume Shop (USA) logo

Reply from The Perfume Shop (USA)

Thank you so much for your kind words, Andrew! We’re thrilled you enjoyed our service and fast, affordable international delivery. We look forward to serving you again at The Perfume Shop soon!
The Perfume Shop Team

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