Glad that you do my favourite perfume that isn’t easy to find Paloma Picasso and a discount too. Prompt service, good packaging and easy delivery. Very happy.
Company replied
Location
Switch locationc/o Superdrug, 17 Market Street, YO1 8SL YORK, GB
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See what reviewers are saying
We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 gir... See more
Company replied
We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too... See more
Company replied
Very good service. The young man on the till had an extensive knowledge of perfumes which helped me pick out the perfect gift for my girlfriend. He was able to recommend new fragrances based off my gi... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, 17 Market Street, YO1 8SL, YORK, United Kingdom
4.8
Excellent
202 reviews
Asks customers to review
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Neve was so lovely
Neve was so lovely! She made the experience so great. Will definitely be coming back!
7 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This perfume smell
This perfume smell. Is too good i like it also the miss dior teaster is wahh too nice smell
2 August 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My favourite perfume
Glad that you do my favourite perfume that isn’t easy to find Paloma Picasso and a discount too. Prompt service, good packaging and easy delivery.
Very happy.
6 August 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I made on order and I changed the…
I made on order and I changed the address and it didn't come to my new address it's went to the old address
5 August 2026
Reply from The Perfume Shop - York SD 526
Hello Ricardo,
I am really sorry to hear about your experience and completely understand how frustrating it must have been to find that your order was still sent to your previous address after you had tried to update it.
To explain, our ordering process is automated, so once an order has been placed, it is automatically sent for processing using the delivery address that was confirmed at the point the order was submitted. Once the order has entered this stage, we are unable to manually amend or change the address, even if a request is made shortly afterwards. This is also in place as a security measure to help protect customer orders from unauthorised changes.
This is why, on this occasion, the parcel was sent to the previous address rather than the new address you had requested.
I completely appreciate how frustrating this must have been and sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We were served by a lovely friendly…
We were served by a lovely friendly lady called Jess. She was very helpful and knowledgeable, she gave great advice when needed and help us pick the perfect scent. Thank you Jess
7 August 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Deliverd on time and didn't take long…
Deliverd on time and didn't take long after I ordered thank you ....
1 August 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely Staff
I’ve visited this location a couple of times, and I always seem to run into Ciaron. He’s such a credit to the company, and is always so friendly and polite with wonderful recommendations!
3 August 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very happy!
I was served by a sweetheart called Elly. She helped me pick 2 lovely fragrances and I left the shop very satisfied! I also asked to smell a lot of different scents and she was super helpful.
25 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served by the wonderful Elly
Served by the wonderful Elly! always nice and friendly and definitely an asset to the company :) The rest of the guys that work there are great too!
24 July 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service as always
15 July 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
Perfume arrived quickly, Well packaged and in excellent condition. Will order again
14 July 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service from the Perfume shop York
We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 girls serving us arranged for the correct size to be ordered to our home address and also managed to give us a small discount. They really went out of their way to help us, whereas no other shop even suggested it and it arrived within 3 days.
excellent service hence the 5 stars
9 July 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a fantastic day today at the…
I had a fantastic day today at the perfume shop at superdrug york. I was attended to by a lovely lady called Elly, she is a star, she made sure I got everything i keed and i love the recommendation she made for, you guys made a good choice employing her. Thanks for the assist today.
13 July 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great staff!
Thanks Elly and Neve!!! These two were absolutely fantastic, hilarious and so knowledgeable. I’d love to come back and shop with them anytime! Thanks so much Elly and Neve, hope to see you again soon!
9 July 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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