We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too... See more
Company replied
Location
Switch locationc/o Superdrug, 17 Market Street, YO1 8SL YORK, GB
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See what reviewers are saying
Ciaron is a credit to your York establishment. What a friendly, very helpful and knowledgeable young man. I'd already purchased an EDT elsewhere but Ciaron provided me with the same product (plus an... See more
Company replied
Called in on the off chance to look for new perfume. Elly was our advisor and she was brilliant! Very friendly and her knowledge excellent. I went for Versace Eros as a change from my Chanel Chance. M... See more
Very good service. The young man on the till had an extensive knowledge of perfumes which helped me pick out the perfect gift for my girlfriend. He was able to recommend new fragrances based off my gi... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, 17 Market Street, YO1 8SL, YORK, United Kingdom
4.8
Excellent
183 reviews
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Called in on the off chance to look! for…
Called in on the off chance to look for new perfume. Elly was our advisor and she was brilliant! Very friendly and her knowledge excellent. I went for Versace Eros as a change from my Chanel Chance. My partner ended up buying Dylan Blue, so everyone happy, thanks Elly
4 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service quick service fast…
Excellent service quick service fast delivery highly recommend
14 June 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
lovely experience with staff members
lovely experience with staff members ciaron, frankie and neve! had a good conversation and they really listened to what i wanted and gave me the best service :)
30 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Neve was such a fantastic help
Neve was such a fantastic help! Bubbly and lovely to chat to, she picked up on what I liked and gave me great recommendations. Will defo be back. Thanks so much!
27 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great as usual
16 June 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding service from Ciaron in York
Ciaron is a credit to your York establishment. What a friendly, very helpful and knowledgeable young man. I'd already purchased an EDT elsewhere but Ciaron provided me with the same product (plus an additional item in a gift set) for half ghe price I originally paid at your competitor. I purchased 2 from Ciaron and took my other product back 😊.
If I could give Ciaron 6 stars, it still wouldn't be enough. Thank you.
22 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Elly
We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too much trouble. Left the shop with a beautifully wrapped gift for my dad. She is a credit to your store. Thanks Elly :)
21 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easy to order Delivery on time what…
Easy to order Delivery on time what more could you ask for
15 June 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service from Elly
Excellent customer service from Elly. She went above and beyond to help us. We took ages trying to decide on a perfume and aftershave but she was amazing and very knowledgeable. Very pleased indeed.
5 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic Service and Knowledge
Very good service. The young man on the till had an extensive knowledge of perfumes which helped me pick out the perfect gift for my girlfriend. He was able to recommend new fragrances based off my girlfriend’s current perfume and gave me the space to make the right decision - she loved it. I will definitely be returning for help choosing a new fragrance for myself!
12 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience gift shopping
I came in this week and Neve was brilliant. So kind and attentive, had great recommendations for a gift. It made my experience so much easier, thank you! I will definitely come back in the future for help again.
8 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely and helpful service from…
Lovely and helpful service from Frankie! Took the time to help me find the perfect fragrance. Thank you xx
12 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The worker who served at the perfume…
The worker who served at the perfume shop was called Frankie and she was so lovely and helpful.
12 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really friendly staff
Really friendly staff, good selection of perfumes and well worth a visit if you’re in York
11 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service
I was recently served by Jess at the York City Centre Branch and she provided exceptional customer service. I was instantly met with a friendly face, she was so attentive and she was extremely patient, allowing me to take as much time as I needed. I didn’t feel pressured or rushed by her at all which is very uncommon. She was very helpful and offered to give me many different options and testers , you can tell she has a lot of knowledge surrounding the fragrances. I usually tend to buy perfumes online, however I will definitely be buying all future fragrances in store from now on because of this experience. Well done Jess!
13 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful staff
The staff are really helpful, especially Frankie. She was really knowledgeable and friendly.
6 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience at this shop
I had a great experience at this shop, Ciaron was super helpful in helping me find a perfume for my father for Father’s Day. He even gift wrapped it for me and it came with a personalised message. Will definitely return when in need of a gift.
2 June 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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