Brooke and Elliot were super, real proper customer service. They knew all the products really well and were very patient. AMAZING CUSTOMER SERVICE.
Company replied
c/o Superdrug, 44/46 Montague Street, BN11 3HE WORTHING, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Brooke and Elliot were super, real proper customer service. They knew all the products really well and were very patient. AMAZING CUSTOMER SERVICE.
Company replied
My experience was fantastic today as the young gentleman assistant, was in no rush to quicken us with our purchases. Nothing was too much and he got the sale. He was pleasent, knowledgeable and a cred... See more
Company replied
Got a new perfume for myself and a gift for a friend. Abigail was really helpful with showing different fragrances and suggesting what to get. She even managed to convince my friends to buy a new perf... See more
Company replied
I came in to get some perfume for a friend and Abigail was very helpful in choosing the right one. this then led me to choosing and purchasing on for myself as well which she helped with and was once... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
c/o Superdrug, 44/46 Montague Street, BN11 3HE, WORTHING, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brooke and Elliot were super, real proper customer service. They knew all the products really well and were very patient. AMAZING CUSTOMER SERVICE.

Reply from The Perfume Shop - Worthing SD 527

Reply from The Perfume Shop - Worthing SD 527

Reply from The Perfume Shop - Worthing SD 527
My experience was fantastic today as the young gentleman assistant, was in no rush to quicken us with our purchases. Nothing was too much and he got the sale. He was pleasent, knowledgeable and a credit to the team. Keep up the great work Elliott Cobden, you have a bright future ahead of you. The colleagues with Elliott also deserve recognition, it was a pleasent experience and an example of great customer service.

Reply from The Perfume Shop - Worthing SD 527
Blonde young girl behind the counter did not help. cleaning shelves watching tv from her mobile.

Reply from The Perfume Shop - Worthing SD 527
I had my perfume delivered on the said date,i find the perfume shop to be very efficiant offering really good prices on there perfume.

Reply from The Perfume Shop - Worthing SD 527
Was helped by Mandy who was not only kind and helpful but it felt like she genuinely wanted to find the best perfume for me! I can be very picky but she was more than patient and showed a wide range of perfumes before finding one I loved! She even set me up a card! Will definitely be back!

Reply from The Perfume Shop - Worthing SD 527
It was delivered with care and supper quick delivery

Reply from The Perfume Shop - Worthing SD 527

Reply from The Perfume Shop - Worthing SD 527
I had a fun time give elliott a raise he is the man and he let us try alot of perfumes

Reply from The Perfume Shop - Worthing SD 527
Came in before and Abigail suggested me to buy Bugatti Amber, I loved it and brought some more today, would highly recommend amazing staff and service.

Reply from The Perfume Shop - Worthing SD 527
Got a new perfume for myself and a gift for a friend. Abigail was really helpful with showing different fragrances and suggesting what to get. She even managed to convince my friends to buy a new perfume for themselves. Amazing service, will definitely buy more.

Reply from The Perfume Shop - Worthing SD 527
I came in to get some perfume for a friend and Abigail was very helpful in choosing the right one. this then led me to choosing and purchasing on for myself as well which she helped with and was once again extremely helpful!

Reply from The Perfume Shop - Worthing SD 527
Zoe is very helpful and kind, she helped me shop for my mums perfumes. My experience has been great with the perfume shop and special thanks to Zoe.

Reply from The Perfume Shop - Worthing SD 527
From order to door was prompt & very efficient, thank you.

Reply from The Perfume Shop - Worthing SD 527
Mandy and her lovely girls were helpful as always thank you 😊

Reply from The Perfume Shop - Worthing SD 527
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.