The Perfume Shop - Wolverhampton 44 Reviews 194

TrustScore 5 out of 5

4.9

36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Came into the Wolverhampton branch today for some advice for a friend. The lady working was absolutely fantastic. Spent time with me giving me fragrances to smell to help me choose. Thank you Clai... See more

Company replied

Rated 5 out of 5 stars

Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more

Company replied

Rated 5 out of 5 stars

My mum brought a perfume today ( Chanel intense) and we where served by Lisa today, We had the best customer service experience! Looking forward to coming back and making more purchases!. Absolutely g... See more

Company replied

Rated 4 out of 5 stars

I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

194 reviews

5-star
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Rated 5 out of 5 stars

Lisa & Sarah very nice & welcoming

Lisa & Sarah very nice & welcoming, support 10/10

24 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was very helpful in helping me…

Lisa was very helpful in helping me choose a perfume,definitely will return

18 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa at the Wolverhampton store gave me…

Lisa at the Wolverhampton store gave me a 5 star service today, exceptional customer service, I will definitely be returning

18 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The customer service from lisa made my…

The customer service from lisa made my experience better, she was lovely.

24 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Came into the Wolverhampton branch…

Came into the Wolverhampton branch today for some advice for a friend. The lady working was absolutely fantastic. Spent time with me giving me fragrances to smell to help me choose.

Thank you Claire, you really went above and beyond for me today. Xx

14 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa

Lisa, Such a lovely lady help with my choice and she has a good knowledge about the flavour and brand.

11 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent experience

Excellent experience
Lisa was excellent and friendly.

10 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great visit today

Great visit today
Lisa was amazing, I suffer with migraines and she was so patient and help me and my partner a new fragrance

3 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa fantastic service and recommended…

Lisa fantastic service and recommended me a great perfume even though it was out my price range Great customer service 😀

2 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from Lisa

Amazing service from Lisa, would 1000% recommend, really impressed!!

2 April 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Michaela at the wolverhampton store…

Michaela at the wolverhampton store .Was very helpfull and i would really like to say thank you for help.
5 stars

31 March 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

served by claire she recommended me a…

served by claire she recommended me a great perfume and she was very helpful and lovely and had excellent communication.

28 March 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Friendly & helpful staff

Friendly & helpful staff.
Delivered & received in good condition. Pleased with quick delivery.

12 March 2026
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Really lovely staff, Michaela was extremely helpful and gave me fantastic recommendations. Definitely recommend!

24 March 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really great service both online and in…

Really great service both online and in shop

7 March 2026
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Friendly and efficient service and good…

Friendly and efficient service and good value
Large choice of beautiful perfumes

10 March 2026
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good service and Lisa attended to my…

Good service and Lisa attended to my family very nicely

15 March 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best customer service in the Mander…

Best customer service in the Mander centre! Lisa attended to me very nicely. 100% will be coming back

15 March 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service from Lisa

Great service from Lisa . Thank you for helping pick a great present for my mom

15 March 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was very friendly and helpful

Lisa was very friendly and helpful

14 March 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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