The Perfume Shop - White Rose SD 546 Reviews 43

TrustScore 4.5 out of 5

4.7

c/o Superdrug, Unit 5A, White Rose Shopping Centre, LS11 8LL LEEDS, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Grace and Pharrell are both superstars. They both teamed up and helped me in finding some amazing perfume.

Company replied

Rated 5 out of 5 stars

We visited the store today at white rose centre for some aftershaves and perfumes. Pharrell Molengo and Grace Martin were the two people who served us. They both were so polite, helpful and were so... See more

Company replied

Rated 5 out of 5 stars

We visited the store for my husband to get some new aftershave for our holiday! Faye was the lady who served her, she was so welcoming, helpful and gave us some such time to make the correct decision... See more

Company replied

Rated 5 out of 5 stars

This sales assistant really helped me out with my purchase, he helped me match what was perfect for my friend and spent so much time carefully picking out

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug, Unit 5A, White Rose Shopping Centre, LS11 8LL, LEEDS, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Grace and Pharrell are both superstars

Grace and Pharrell are both superstars.
They both teamed up and helped me in finding some amazing perfume.

24 March 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

This sales assistant was extremely helpful

This sales assistant really helped me out with my purchase, he helped me match what was perfect for my friend and spent so much time carefully picking out

3 March 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The server was extremely funny and…

The server was extremely funny and welcoming and very helpful with my purchase.

3 March 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Friendliest perfume shop

This perfume shop is the best one, Hayley who works in there is always so helpful and absolutely lovely. The best prices and best service! I’ve been going for a few years now and now my mum goes in with me and loves it too. Wouldn’t shop anywhere else for perfume 100% recommend ❤️

2 March 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Pharrell Molengo was an absolute saviour

Absolutely great experience today Thanks to Pharrell Molengo for helping me and my family out for choosing the right perfume for my father’s birthday he’s a Legend. 🙌

20 February 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

For Pharrell Molengo and Grace Martin at the white rose centre store

We visited the store today at white rose centre for some aftershaves and perfumes. Pharrell Molengo and Grace Martin were the two people who served us. They both were so polite, helpful and were so knowledgeable with all our enquiry. They both made sure we made the right purchase and left the store happy.

Keep up the good work!! With such great customer service, I will always recommend people to the store.

20 February 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Grace is an amazing staff member very…

Grace is an amazing staff member very knowledgeable and supportive. Excellent customer service!

30 January 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant customer service helpful staff

Brilliant customer service helpful staff

24 January 2026
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Veryy impressed with customer service to…

Very impressed with customer service to a very high standard.
I would like to thank Grace,Hannah, and Alishah.

2 December 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Rated 1 out of 5 stars

Visited the perfume shop today and…

Visited the perfume shop today and honestly couldn’t believe how unprofessional the staff were. They were too busy chatting among themselves, playing with their phones, and even chewing gum while customers were standing around waiting. No one greeted me, no one offered any help, and they all looked completely uninterested in being there. After being ignored for several minutes, I just walked out. Absolutely shocking service won’t be returning and definitely wouldn’t recommend.

22 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

I am so sorry to hear of your recent experience. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this for you.

Kind regards,
Sharain - The Perfume Shop.

Rated 5 out of 5 stars

Superstar Faye

Very kind, helpful. An absolute credit to the Whiterose store SD546

9 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Faye was amazing

Faye was amazing! she helped out so much, she was so lovely, very grateful :)

9 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Faye is amazing she was a great help…

Faye is amazing she was a great help 10/10 recommend

9 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

faye was amazing

faye was amazing. Helped me choose the best perfume. Happy with the customer service. ( she deserves a pay rise).

9 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great customer service

Great customer service

8 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great customer service

Great customer service, very friendly and patient. Fantastic service thank you very much Hayley & Faye!! 0546

8 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Amazing service from Faye

Amazing service from Faye, helped me so quickly and was so friendly

7 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent costumer services from Faye

Excellent costumer services from Faye. Thank you so much.

7 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Faye provides a warm and welcoming…

Faye provides a warm and welcoming customer service experience. Polite and freindly while we tried and tested a few different perfumes, it felt like nothing was too much trouble which is a breath of fresh air. Thank you for your recomendations and lovely conversation!

6 October 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

We shopped at the perfume shop in White…

We shopped at the perfume shop in White Rose SD546 Faye and she was absolutely brilliant with us and helped us enormously to pick some after shaves for our grandsons and will definitely be back

19 September 2025
Unprompted review
The Perfume Shop - White Rose SD 546 logo

Reply from The Perfume Shop - White Rose SD 546

Hi,

Thanks for your review and kind words. We appreciate you.

The Perfume Shop

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