Very good experuence but i bought again and didnt seem to get much off my purchase having 375 point and 15% off for it being my birthday. I did buy a chain bracelet and matching chain kneckless also... See more
Company replied
Location
Switch locationUnit 58, White Rose Shopping Centre, LS11 8LL LEEDS, GB
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See what reviewers are saying
I came in to the shop to purchase some Angel perfume to refill my 100ml bottle .The lady who served me explained to me that she couldn't refill it because the perfume was a different brand .she then o... See more
Company replied
Served by a young and enthusiastic young lady called Libby today at Whiterose Shopping Centre. It’s so refreshing to see some one who enjoys their job so much, thank you for helping me pick gifts for... See more
Company replied
Helpful, polite and friendly staff, didnt have what i wanted in stock so ordered it for me online to be delivered to my home address
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 58, White Rose Shopping Centre, LS11 8LL, LEEDS, United Kingdom
4.8
Excellent
78 reviews
Asks customers to review
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The two sales women were really helpful…
The two sales women were really helpful when I came in for a promotional offer and they didn’t have the gift in stock. They offered an alternative gift after checking their stock for me.
16 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was served by Lia in the whiterose…
I was served by Lia in the whiterose shopping centre. What amazing service she provided. Lia helped me and my mum with lots of different smells. She was such a wonderful and polite person.
15 April 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service experience
Excellent customer service experience, Libby and Lisa were both great. Very helpful and courteous.
2 April 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Customer review
Came in and meet with great customer service. The staff were polite and really helpful. They suggested to download the app which managed to get us 20% of our order.
2 April 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very kind people.Liby,Lisa and Loran…
Very kind people.Liby,Lisa and Loran were very helpful.The game for charity was very good.
1 April 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
This is the nicict ppl ever and Libby…
This is the nicict ppl ever and Libby Lisa and Lauren were very helpful and welcoming u gave me free stuff
1 April 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service form a lady called…
Fantastic service form a lady called Natalie made me feel welcome with a smile
30 March 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa (kind eyes) and Lauren (keen nose)…
Lisa (kind eyes) and Lauren (keen nose) were amazing… helped me find the perfect gift for my amazing Aunt!!!
Thank you ladies, make sure you get your pay rise!!
24 March 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Came into the whiterose leeds store and what an incredible experience and amazing ladies especially Lisa and Lauren thank you ladies
23 March 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ecxellent Customer service by Neve 🤍…
Ecxellent Customer service by Neve 🤍 love you visit again. Best shop in the town 🫶🏻
15 March 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service, Excellent perfume. Thank you!
Came to the perfume shop to get some perfume for my partner. I dont know much about perfumes so i asked staff for help. Amina and Lisa were really helpful they found me the perfect perfume, my partner loved it. Thank you guys for the amazing customer service and thank you for telling me about the gift wrap. Will definitely be back for more perfume for mothers day.
4 March 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amina was very helpful and had…
Amina was very helpful and had brilliant customer service skills
21 February 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful
Helpful, polite and friendly staff, didnt have what i wanted in stock so ordered it for me online to be delivered to my home address
12 February 2026
Reply from The Perfume Shop - White Rose 96
Hello Tammy,
We really appreciate your positive feedback and are so glad our staff was helpful and polite. We are happy you were able to take advantage of our Store To Door ordering system for moments like this!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Incredible Customer Service
Absolutely great customer service from the staff here. One of the workers I believe her name was Lauren was really kind and helped me find the perfect gift for my girlfriend.
13 February 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service given by libby
Brilliant service given by libby. Took her time to show me the different perfumes. Highly recommended.
17 January 2026
Unprompted review
Reply from The Perfume Shop - White Rose 96
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I came in to the shop to purchase some…
I came in to the shop to purchase some Angel perfume to refill my 100ml bottle .The lady who served me explained to me that she couldn't refill it because the perfume was a different brand .she then offered to order me some online and said it could be delivered to my address the next day .it was brilliant, I payed the lady and got a confirmation email about my perfume. Would definitely recommend this shop in the whiterose centre .very polite and helpful staff.
17 November 2025
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
helful and polite
Very good experuence but i bought again and didnt seem to get much off my purchase having 375 point and 15% off for it being my birthday. I did buy a chain bracelet and matching chain kneckless also a charmbfor the chain but in actual fact the birthday discount and points meant nothing... last year we spent hundreds apon hundreds. So yes thankyou good experience thoughvwith young girl
13 November 2025
Reply from The Perfume Shop - White Rose 96
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
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