I visited the Perfume Shop branch in Westfield Stratford (Ground floor branch). The sales assistant, Rose was extremely attentive to me, her customer service was exquisite! I will definitely be return... See more
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Location
Switch locationSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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See what reviewers are saying
Elena the deputy manger of the store really helped me with choosing the gift packs and helped me out with the best deals I really appreciated her kindness and time she was spending with me Thank... See more
Company replied
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... See more
Company replied
Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, United Kingdom
4.9
Excellent
179 reviews
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Ines was amazing
Ines was amazing. This store customer service is top notch. I prefer to buy here each time I am buying fragrances. I highly recommend this store especially as you will be glad you came. Thank you so very much Ines.
4 July 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really good customer service
Really good customer service, Imes and Neriah were really kind, taught us about perfumes and how they work. Extremely nice people!
3 July 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had excellent services
I had excellent services. The staff were very friendly helpful and very professional. Ines was really kind and helpful. Thank you Ines and everyone in the branch for being really kind today Saturday.
20 June 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Oyeshi
Oyeshi, Renata and Shah were really attentive and helpful. I really like my Montblanc set and my friend really happy with his girlfriend’s present!!
Really professional people!!
16 June 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Elena was very helpful and found me a…
Elena was very helpful and found me a nice perfume
16 June 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Customer from Erjona
15 June 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sireen was good and hemped me with a…
Sireen was good and hemped me with a perfume very nice service
12 June 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The deputy of that store was just…
The deputy of that store was just amazing!!!
12 June 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sabrinas customer service was…
Sabrinas customer service was outstanding. Absolutely brilliant.
27 May 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visit perfume shop today with the aim…
Visit perfume shop today with the aim to make a lovely hamper for my daughter 13th birthday. Zannat done an amazing job! she was approachable and pleasant. Made my day!
Thank you Zannat and manager Ines
24 May 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service by Elena
Excellent service by Elena, very knowledgeable and very kind, will definitely recommend visiting :)
22 May 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came to the store looking for a…
Came to the store looking for a birthday set for my partner. Rose was very helpful and guided me through all the gift sets available. If i was her manager i would give her a raise 🙌
5 May 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Elene & Rose
Elena, Rose and Nikita was super helpful in sourcing the right perfume for my mums birthday. Very appreciative and they are key assets to the company!
29 April 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience at this perfume shop…
Great experience at this perfume shop with a lovely selection of fragrances.
Elena was especially helpful,friendly, patient and really knew her scents.
Thanks to her, I found the perfect perfumes.
22 April 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a lovely girl girl called Sireen…
Had a lovely girl called Sireen serve me today the customer service was just wonderful. She made me feel so welcome and gave the best recommendations!!
18 April 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was in The Perfume Shop in Westfield…
I was in The Perfume Shop in Westfield Stratford and I was asissted by Elena the Deputy manager and she was amazing in guiding us through the offers. Amazing person and will come Back again. Thank you!
18 April 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfect customer service and environment
Perfect customer service! Enrique was very helpful and polite and helped me find what I wanted :)
24 October 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Been and bought a perfume- Oyeshi Elena…
Been and bought a perfume- Oyeshi Elena helped me choose the perfect one
13 April 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you for your help Elena
Elena was very helpful and attentive. She offered us many options and was very supportive. We would like to thank her very much from here.💜
10 April 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was really good they helped me buy…
It was really good they helped me buy something for sister
10 April 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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