Visited just before closing on Thursday, October 1st, Wembley outlet, Melinda was amazing super friendly, helpful, and let us try loads of perfumes. Her upselling skills were on point without being pu... See more
Company replied
Location
Switch locationUnit 1, Central Square, HA9 7AJ WEMBLEY, GB
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Aisha was absolutely amazing ! She was incredibly patient, kind, and understanding throughout my experience. Her customer service was truly exceptional, and I honestly couldn’t have asked for a better... See more
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The Lady was very attentive and very helpful. She was fantastic in calling Customer service to make sure my delivery goes to the right address, meaning my address. Because the Computer system in the s... See more
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The quality of parfume isn't as the same i feel as i received the tester for the fragrances.
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 1, Central Square, HA9 7AJ, WEMBLEY, United Kingdom
4.8
Excellent
58 reviews
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My experience was a beautiful 🤩 I love…
My experience was a beautiful 🤩 I love the sale and my choice of perfume was amazing smells sooo gorgeous
13 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sam was amazing at the Wembley branch
Sam was amazing at the Wembley branch, very helpful and smiley x
15 October 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello Nay,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Melinsa was so wonderful
Melinsa was so wonderful! She really knows her stuff!
10 October 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello Dhwani,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Melinja was spectacular at helping me…
Melinja was spectacular at helping me bring out a vision I didn’t have. Her customer service was amazing.
6 October 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi Kisanaha,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Another successful perfume date with…
Another successful perfume date with Melinda!!!!!!!
Very patient, friendly ,professional and full of life!!!!!
Would surely be back ;)
5 October 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi Chrisleen,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Visited just before closing on…
Visited just before closing on Thursday, October 1st, Wembley outlet, Melinda was amazing super friendly, helpful, and let us try loads of perfumes. Her upselling skills were on point without being pushy. Honestly, give this woman a pay rise! 😂
1 October 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello Yathymol,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Aisha was absolutely amazing
Aisha was absolutely amazing ! She was incredibly patient, kind, and understanding throughout my experience. Her customer service was truly exceptional, and I honestly couldn’t have asked for a better person to assist me. It’s clear that she genuinely cares about the people she helps, and that made such a difference to me. Aisha, thank you so much for your patience and kindness. You deserve all the praise—keep up the fantastic work! ❤️
1 October 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello Jerry,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Everyone there is very polite and…
Everyone there is very polite and helpful..my only suggestion in regards to perfumes is to keep more of Middle Eastern fragrances
5 September 2026
Reply from The Perfume Shop - Wembley Central 306
Hi Cynel,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Daria was the best staff ever I have…
Daria was the best staff ever I have seen she was kind and nice to me
27 August 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mustafa was very helpful and friendly
Mustafa was very helpful and friendly, he helped me a lot with my purchase, very good customer service
21 August 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
If I could give 7 stars, I genuinely would. ⭐⭐⭐⭐⭐⭐⭐
I had the absolute pleasure of being looked after by Martha. After wearing Chanel fragrances for many years, I decided I wanted to move away from what I knew and try something completely different.
Martha was authentic, warm, patient and genuinely seemed to care about helping me find the right fragrance rather than simply making a sale. Even though the shop floor was busy, she somehow managed to make me feel that I had her full attention and that what I was looking for genuinely mattered.
I think it is also worth mentioning that I have visited other branches and competitors, so my review is based on comparing this experience with the level of service I have received elsewhere. Martha genuinely stood out.
She took the time to understand what I was looking for and introduced me to two fragrances that I probably would never have considered myself. Both work beautifully with my skin and were completely outside the choices I would normally have made. That, to me, is the difference between someone simply selling perfume and someone who really understands their customer.
Thank you, Martha, for such a lovely experience.
And to any managers reading this: please recognise Martha. In my opinion, she isn't simply an employee — she is an asset to The Perfume Shop and exactly the kind of person who makes a customer want to come back. ⭐⭐⭐⭐⭐
19 August 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was assisted yesterday by a male staff…
Was assisted yesterday by a male staff which was so helpful and pleasant. Really appreciate the kind gesture. And as well today I came with my friend and was assisted my Martha and very much appreciate the support and service today as well.
15 August 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing advise and service from staff
Amazing advise and service from staff
15 August 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had grate customer service on that…
I had grate customer service on that shop they treat very well and kindly
8 August 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service and friendly staff…
Amazing service and friendly staff specifically Taybah she made our day by her Amazing guidance to choose the perfect fragrance and genuine suggestions. Love it.
15 July 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am very happy with the customer…
I am very happy with the customer service and also they helped us to select the perfect perfume for us.
14 July 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Marta !!
Marta !!! Thank you for your patience, your kindness was felt in helping me to decide the gift. Thank you !!!!
4 July 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Daria and team are always very…
Daria and team are always very polite,helpful and welcoming.Love coming here
20 June 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very friendly staff
Very friendly staff, Mustafa was very patient and very helpful. Fully recommend!!
17 June 2026
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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