Great service and selection of fragrances with exceptional offers, huge thanks to Charlene who was so friendly and helpful, she helped me so much choosing and suggesting the perfect purchase and gift... See more
Location
Switch locationc/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY WALSALL, GB
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See what reviewers are saying
I came into the shop without having an extensive knowledge about fragrances. The staff was really helpful and let me try nearly every perfume in there. Veena was the name of the lady helping me find s... See more
Company replied
Just wana say Maxine absolute star. Real assett to the perfume shop. Very patient answered all my queries highly recommend this store. They sell 150ml in ur favourite perfumes where other retailers do... See more
Company replied
Hayley served me today and she was absolutely amazing.
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY, WALSALL, United Kingdom
4.9
Excellent
178 reviews
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Great service and selection of…
Great service and selection of fragrances with exceptional offers, huge thanks to Charlene who was so friendly and helpful, she helped me so much choosing and suggesting the perfect purchase and gift wrapped them beautifully
Thanks Charlene your a star ⭐️
22 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Veena was very patient and helping in…
Veena was very patient and helping in choosing our perfumes. Answered our questions whilst helping other customers. 10/10 customer service ❤️
22 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello Leenu,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great experience at the walsall store…
Great experience at the walsall store today, Maxine was very helpful, kind and attentive she recommended a fragrance for my mom and i managed to get it in a gift set with beautiful wrapping and ribbon. 😁😁
18 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi Dave,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Veena was very friendly
Veena was very friendly, helpful, and professional. They made me feel welcome, answered my questions clearly, and provided excellent customer service. Their positive attitude made the shopping experience enjoyable. Helped me out loads
17 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi Zo,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Veena was very professional and had…
Veena was very professional and had great customer service, will definitely be back to purchase for her again!!
17 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello Jay,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I came into the shop without having an…
I came into the shop without having an extensive knowledge about fragrances. The staff was really helpful and let me try nearly every perfume in there. Veena was the name of the lady helping me find something I really like. I came in to buy one bottle and left with 3 bottles. 10/10 customer service, 10/10 selection at the shop.
17 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi Yash,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The experience was very nice and the…
The experience was very nice and the worker Charlene was very respectful and made us feel very welcome.
14 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Lovely customer service from Erika
Lovely customer service from Erika
5 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello Lilly,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Charlene was very helpful-I came to buy…
Charlene was very helpful-I came to buy perfume as a present. And she kindly took me through the different fragrances based on the scents that I desired! Thank you for your patience with me😇
4 October 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello Tadiwa,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I get my after shave and perfumes fro
I get my after shave and perfumes fro. Here when they are on offer.
13 May 2026
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Just wana say Maxine absolute star
Just wana say Maxine absolute star. Real assett to the perfume shop. Very patient answered all my queries highly recommend this store. They sell 150ml in ur favourite perfumes where other retailers dont. Honestly saddler centre walsall. Thankyou Maxine x
10 August 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was served by Erika and Sharron today…
I was served by Erika and Sharron today and their customer service was amazing as per usual always so friendly and kind !
3 July 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Erica the sales assistant was brilliant. Very helpful, polite and informative. 5 star service... I'll be returning for sure.
1 July 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service in store today
Amazing service in store today. The staff member went above and beyond with helping me make my decision.
29 June 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Erika was super helpful and did an…
Erika was super helpful and did an amazing job at wrapping our 6 perfumes. Was super quick and allowed us to smell 10+
27 June 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Erica was very efficient and warm with…
Erica was very efficient and warm with her service. Thanks Erica for a bright Sunday morning .
21 June 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hayley served me today and she was…
Hayley served me today and she was absolutely amazing.
13 May 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Hayley
I was served by Hayley
She was wonderful and so kind and helpful thank you so much !!!!
Thank you!!!!
24 April 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hayley was the BEST sales assistant…
Hayley was the BEST sales assistant ever! She had all the time in the world, she gave us endless time and was so patient, we ended up walking away with best deals and loads of ideas of what we want next. Would never go to a different perfume shop again ❤️
15 April 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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