The Perfume Shop - Wakefield 117 Reviews 49

TrustScore 4.5 out of 5

4.7

Unit 50, Bishops Walk, The Ridings Shopping Centre, WF1 1YB WAKEFIELD, GB


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Rated 5 out of 5 stars

I had such a lovely experience at the perfume shop in the Ridings, Wakefield! The staff were incredibly friendly and took the time to help me find the perfect scent without being pushy at all. The... See more

Company replied

Rated 5 out of 5 stars

I just wanted to give great feedback to Diana at the Wakefield Ridings Centre who I have visited twice in the last month and will be certainly going back. I was originally in boots but the staff did n... See more

Company replied

Rated 5 out of 5 stars

I had a lovely experience at The Perfume Shop on Monday. I stopped by to see what new perfumes they got and ended up buying two fragrances – one for me and one for my husband. Alina was super frie... See more

Company replied

Rated 5 out of 5 stars

I had such a fantastic experience at The Perfume Shop in the Ridings, Wakefield, and it was all thanks to Diana. From the moment I walked in, she was warm, welcoming, and genuinely attentive witho... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 50, Bishops Walk, The Ridings Shopping Centre, WF1 1YB, WAKEFIELD, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
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Rated 5 out of 5 stars

Diana at Wakefield Riding is fantastic

I had such a fantastic experience at The Perfume Shop in the Ridings, Wakefield, and it was all thanks to Diana.
From the moment I walked in, she was warm, welcoming, and genuinely attentive without being pushy. She took the time to understand exactly what I was looking for, asked thoughtful questions, and guided me through a range of options with real knowledge and enthusiasm. It’s rare to find someone who strikes that perfect balance between professionalism and friendliness, but Diana absolutely nailed it.
Her product knowledge was seriously impressive — she didn’t just point me toward popular choices, she explained notes, longevity, and even suggested alternatives I wouldn’t have considered, all of which suited me perfectly. You can tell she truly cares about helping customers find the right fragrance rather than just making a sale.
Thanks to her, I left with a fragrance I absolutely love, and the whole experience felt personal and enjoyable rather than rushed.
Diana is a real credit to the Wakefield Ridings branch — outstanding customer service and a genuinely lovely person. I’ll definitely be returning!

4 April 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I just wanted to give great feedback to…

I just wanted to give great feedback to Diana at the Wakefield Ridings Centre who I have visited twice in the last month and will be certainly going back. I was originally in boots but the staff did not acknowledge me and were talking amongst themselves when I entered the store but also continued whilst I was there for a good 5 minutes so I thought I would return my custom to the perfume shop as Diana was really helpful last time. This time Diana remembered me from the last visit and started a general conversation which was nice to be welcomed and also remembered. I did purchase more items thanks to the help of Diana.

28 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Service with a smile

Needed Help! Dianna & Amy were brilliant. Helped me choose a great aftershave and gave me a deal on a set too. Made my day thanks 🤗

28 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from Diana

Amazing service from Diana. Informed of the deals they had and expertise in perfumes. Ordered the new Daisy!!
Had a variety of samples too which helped.
Thank you.

19 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service


I had such a lovely experience at the perfume shop in the Ridings, Wakefield! The staff were incredibly friendly and took the time to help me find the perfect scent without being pushy at all. There’s a great range of fragrances to choose from, whether you’re after something classic or a bit more unique.
What really stood out was how knowledgeable the team were—they made great recommendations based on what I liked, and I ended up discovering a new favourite! The shop itself is clean, well-presented, and really welcoming.
I’ll definitely be coming back again and would highly recommend it to anyone looking for a great fragrance and excellent customer service 😊

26 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The guys are always on hand to help and…

The guys are always on hand to help and really take their time with me every time I visit. I wouldng go anywhere else as they always provide me with everything I need. Thanks Scarlett and Alina.

26 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Alina has been amazing helping around…

Alina has been amazing helping around with choosing my best friends gift x

25 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Scralett has been very helpful x

25 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best customer service ever!

Best customer service ever!! Always smiling faces and happy to help me.

Thank you Alina

25 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nice staff

Nice staff, very helpful, helped me pick out the perfect fragrance for my girlfriend’s birthday. Thank you

25 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

One of my top favourite shop for sure

One of my top favourite shop for sure , whenever I’m in need of a gift for my family or friends that’s the best idea for it .
On my last visit here been assisted by Alina , she is one of the most amazing and friendly staff of this Shop . She recommended me what’s the best of the season. Big Thanks to her . Till next time 🤩

18 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service

Was served by Courtney, she was very helpful in finding the fragrance which best suited me to entice the ladies and some men. Excellent service will return again

19 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, happy to help and very informative. Especially impressed by Courtney who helped me pick out something for my girlfriend she was very helpful!!

19 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service the staff are very…

Excellent service the staff are very welcoming and knowledgeable. I highly recommend!

19 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service from Aimee and…

Amazing customer service from Aimee and Alina. They've helped me get a perfect gift for my wife which she loved. I will defo come back ,,,

16 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I Visited the Perfume shop in…

I Visited the Perfume shop in Wakefield, Courtney and Alina helped me with a purchase for my anniversary. I was impressed with the professionalism of service. I would highly recommend

19 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Alina

I had a lovely experience at The Perfume Shop on Monday. I stopped by to see what new perfumes they got and ended up buying two fragrances – one for me and one for my husband.

Alina was super friendly and very helpful. She made great recommendations and made the whole experience enjoyable.
I’ll definitely be back!

16 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Always use the perfume shop in the…

Always use the perfume shop in the ridings, wakefield, the staff Alina & Courtney are excellent

19 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Wakefield store great staff members and…

Wakefield store great staff members and very helpful, Alina and Courtney and Diana especially

18 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very excellent customer service

Very excellent customer service polite mannerd and affordable prices staff helpful Courtney and Alina

17 March 2026
Unprompted review
The Perfume Shop - Wakefield 117 logo

Reply from The Perfume Shop - Wakefield 117

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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