Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more
Company replied
Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB
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Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more
Company replied
Always love shopping from The perfume shop. Amazing discounts and deals. Best recommendations as well. Tina uxbridge branch was so lovely and patient with me
Company replied
Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!
Company replied
We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom
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Reply from The Perfume Shop - Uxbridge 83
Always love shopping from The perfume shop. Amazing discounts and deals.
Best recommendations as well.
Tina uxbridge branch was so lovely and patient with me

Reply from The Perfume Shop - Uxbridge 83
My experience here was absolutely amazing the staff where so kind and helped find the perfect perfume I would recommend coming here

Reply from The Perfume Shop - Uxbridge 83
Went to the store today, and Ema was wonderful and very helpful ☺️

Reply from The Perfume Shop - Uxbridge 83
Ayesha was really great on recommendations.

Reply from The Perfume Shop - Uxbridge 83
Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!

Reply from The Perfume Shop - Uxbridge 83
Really good service. The person who served me was Ayesha. Really helpful and extremely friendly 😌

Reply from The Perfume Shop - Uxbridge 83
Had a wonderful experience with Ema. She has been very cheerful and helpful throughout.

Reply from The Perfume Shop - Uxbridge 83
i had a great experience with ema today, she was super helpful and very polite with her service buying a perfume for my sister’s birthday ! probably the greatest customer service i’ve had in a long time, great big thanks to ema for all her help!

Reply from The Perfume Shop - Uxbridge 83
This store was amazing! Ema was lovely and so helpful! Delayed her lunch break to help me buy!

Reply from The Perfume Shop - Uxbridge 83
Very good customer service , Ema was really helpful x

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
Always the best service, can’t fault the team at all!!

Reply from The Perfume Shop - Uxbridge 83
Thank you to Scarlett who helped me out today buying a gift for my Nan. Outstanding customer service and such a kind young lady.

Reply from The Perfume Shop - Uxbridge 83
I have come here for presents several times and every single visit Scarlett has been an absolute gem, being very patient, bubbly and extremely helpful!

Reply from The Perfume Shop - Uxbridge 83
Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a really good deal ( cheaper than buying the perfume alone). Wrapped perfectly! Great service and attention to customers needs.

Reply from The Perfume Shop - Uxbridge 83
Ema is so helpful, and knowledgeable. Was a great experience

Reply from The Perfume Shop - Uxbridge 83
Excellent service from Ema
Exceptionally knowledgable about the scents

Reply from The Perfume Shop - Uxbridge 83
Always good deals available for members. Most of the time they will beat competition offer but most importantly they have good knowledge and always advise on point

Reply from The Perfume Shop - Uxbridge 83
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