Justine has helped me with fragrance testing on and off for a number of months now. I'm a frequent customer and today proved why. She was quick to recognise me, took time to show some new fragrance... See more
Company replied
Location
Switch locationUnit 16, The Bridges Shopping Centre, SR1 3LB SUNDERLAND, GB
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See what reviewers are saying
Thank you to Liz she's been sooo helpful and she's given us a great deal
Company replied
Been in store today looking for gifts for my daughter for her birthday , I was served by Justine ❤️.Justine was very helpful and excellent customer service.
Company replied
Lovely staff and good reception I met Justine who attended to me gave me idea which was excellent. I will definitely love to come back.
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 16, The Bridges Shopping Centre, SR1 3LB, SUNDERLAND, United Kingdom
4.9
Excellent
245 reviews
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Lovely staff and good reception I met…
Lovely staff and good reception I met Justine who attended to me gave me idea which was excellent. I will definitely love to come back.
7 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Been in store today looking for gifts…
Been in store today looking for gifts for my daughter for her birthday , I was served by Justine ❤️.Justine was very helpful and excellent customer service.
7 July 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a lovely experience
I had a lovely experience, Justine helped me find exactly what I wanted all thanks to her my panick is over. Would definitely come back.
6 July 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Justine was very helpful very nice lady
6 July 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a lovely experience
Had a lovely experience. I was served by Justine who was nothing but helpful and patient start to finish and went above and beyond to help me
4 July 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Justine
Served by Justine, she was fantastic! So helpful and advised on all and best options! Thank you
4 July 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Justine the superstar.
Justine has helped me with fragrance testing on and off for a number of months now. I'm a frequent customer and today proved why.
She was quick to recognise me, took time to show some new fragrances. She even remembered others I have smelled previously and enjoyed.
That is 5* customer service!
Another great fragrance for my collection, thanks again 🙂
29 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Services were very nice
27 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Angel was lovely attentive and…
Angel was lovely attentive and knowledgeable, if only all retail was so pleasant
26 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Justine has been amazing at the desk
Justine has been amazing at the desk. Everything was sorted out for my taste and desire. Lovely service in my favourite perfume shop. Can’t wait to come back for more goodies. Thank you so much ❤️
26 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Justine
Thank you Justine, you done really well finding a new perfume that I like after always using the same, so kind and helpful :)
25 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am elated on how Angel from the…
I am elated on how Angel from the Sunderland store bridges attended to me.. She's a rose in the winter.
25 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jasmine was such a lovely staff
Jasmine was such a lovely staff. She was very helpful and kind to my daughter. I’m definitely coming back.
20 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovey angel served us today and made…
Lovey angel served us today and made our experience lovely and easy thank you angel
18 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Satisfied customer
Thank you so much to Sharon, for a great service from The Perfume Shop in Sunderland. She was very helpful and accommodating. She help me decide on the perfect gift for Father’s Day. She even gave me free samples of small perfumes and the free bag from offer perfume. Once again thank you!
17 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Angel was a great help
Angel was a great help and was very lovely.
Would always come back
17 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really helpful staff
Really helpful staff. Patient and knowledgeable. I do recommend this place.
Abby really helped me out
16 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a lovely experience today Justine…
Had a lovely experience today Justine was very helpful letting us smell different scents when not knowing what I wanted then gave us a free gift for buying 2 perfumes thank you :) great customer service and staff in the shop!
16 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Justine was great and looked after me…
Justine was great and looked after me and had a great experience. Top woman
16 June 2026
Unprompted review
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sunderland 147
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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