All the staff at this branch are lovely. This is our second visit and purchase. Both time we were served by Lucinda. What a credit she is to your store! Always so lovely, full of knowledge on the... See more
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Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
Connie from the solihull branch was so helpful In showing us the perfumes that had just come in. She gave us space to look around her customer service skills are impeccable, very patient and kind, k... See more
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I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
152 reviews
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Just been seen by Carla Irvine…
Just been seen by Carla Irvine absolutely amazing service. Thank you
10 October 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Thank you to Ella from the Solihull…
Thank you to Ella from the Solihull store, great service and very lovely.
7 October 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Fantastic service expert knowledge a…
Fantastic service expert knowledge a all round perfect experience.Connie was very helpful extremely professional and helpful asset to the perfume shop thank you
1 October 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review! It's great to hear of your 5* experience with us.
Kind regards,
Sharain - The Perfume Shop
I met this lovely staff tayaba instore…
I met this lovely staff tayaba instore and i had a great experience with her she helped me to pick a perfect present for my anti she’s really helpful with a cute smile on her face i would rate 5 stars for her customer service
22 September 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your 5* review! We appreciate you.
The Perfume Shop
The assistant Ella was lovely to me and…
The assistant Ella was lovely to me and my mom and helped us out. Even found out she went to my former secondary school and is a friend of a friend which was lovely to find out.
15 September 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Courteous and very helpful
Didn’t have what I wanted but they got it delivered to my home adress the next day
9 September 2025
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Thank you Lucinda
I had a wonderful experience at the perfume shop thanks to Lucinda. She was incredibly kind, patient, and attentive while helping me choose the perfect fragrance as a gift. I wasn’t sure where to start, but Lucinda guided me through different options, explained the scents in detail, and really listened to what I was looking for. I bought the Jimmy Choo in the end. Perfect choice
7 September 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your lovely review!
The Perfume Shop
Ryan was excellent
Ryan was excellent, friendly, happy to assist polite, and knowledgeable.
He is a asset to the company
5 September 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Perfect welcoming by Connie
Perfect welcoming by Connie, Sabrina and Lucinda, thank you for great reception and showing a wonderful range of fragrance choices. 10/10 staff with humour and smiles goes a long way. Recommend poppy by.
21 August 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
had a wonderful experience being served…
had a wonderful experience being served by sabrina in solihull. great knowledge in perfume and the deals that were on.
also had great communication with her colleagues, Connie & Lucinda
will be returning
thankyou!
21 August 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Ryan gave great customer service and…
Ryan gave great customer service and helped me find the fragrance I needed.. Life saver, thank you Ryan ☺️
14 August 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Really good customer service from Ella
Really good customer service from Ella. She showed me around the latest products, gave her opinion and took her time when serving me. This allowed me to have a look around the products and make an informed purchase.
19 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Lucinda and elicha really helped me out…
Lucinda and elicha really helped me out fabulous service
Thanks
19 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
She’s very kind and has patience with…
She’s very kind and has patience with costumers.
Helped me a lot today finding a holiday fragrence! Very impressed with Connie
Will be returning to Solihull store!
18 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Love this Store
Love this Store! Love the Staff! Connie, Ryan and Tiabah were SO helpful without being pushy. Very patient with me and gave me good advice and made me smile! This is the only perfume shop I will go to for sure.
15 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Great service
Great service
Delivered really quickly, and with a free sample of another perfume bonus!!
10 July 2025
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Carla was a wonderful staff
Carla was a wonderful staff, as well as her colleagues also being very supportive and helpful, Thank you.
9 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Great service from everyone had lots of…
Great service from everyone had lots of fun 😂😂
Especially from Lucinda !!
9 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Was made more than welcome in store
Was made more than welcome in store, and Ryan was the perfect assistant that was more than accommodating and helpful. Advice the best option to purchase, as I had ordered incorrectly online.
9 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
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