The Perfume Shop - Silverburn 249 Reviews 

127
TrustScore 5 out of 5

4.9

Unit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jill helped us to find our wedding scents in the middle of July and made it such an enjoyable experience. Her professionalism, vast knowledge and genuine joy helped us massively in buying our scents a... See more

Company replied

Rated 5 out of 5 stars

Five Stars – Jill is an absolute gem! I am a huge fragrance collector and very particular about my scents, but Jill at the Silverburn store makes every single visit a total joy. She is super fr... See more

Company replied

Rated 5 out of 5 stars

I was recently went to the perfume shop silverburn to get a fragrance, but I was stuck with which one to buy. Nicola served me and was so welcoming, thorough and helped steer me in the direction of wh... See more

Company replied

Rated 5 out of 5 stars

I was served by a newstart today, Ellie. She was very helpful, passionate and listened to my brief with patience and interest. I bought Lancome, la vie est belle, vanilla nude and I love it. Wouldn't... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(127)

35,511 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jill and Faye were extremely helpful!

Jill and Faye were extremely helpful!! Helped picked my sisters wedding perfume and couldn’t have been any nicer!! Thanks ladies

27 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Rated 5 out of 5 stars

I went to silverburn looking for a…

I went to silverburn looking for a perfume for my granddaughters birthday. I was struggling looking and hannah came over to help me. I have never been treated with such respect and politeness as I was with this young lady. She certainly knew what she was talking about and I will definitely be coming back!.

My granddaughter also loved her perfume!!

19 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Jill Took lots of time to help us find the right aftershave. She was so super helpful and pleasant. All the staff were.

19 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Highly recommend

Kipp was super helpful today and was really patient with me while I asked to smell several testers - I was very indecisive. Once I'd decided on an aftershave, Kipp wrapped the bottle for me and kindly gave me a complimentary personalised ribbon which was a lovely touch. Excellent customer service!

19 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Denise at sliverburn store was superb

Denise at sliverburn store was superb. Amazing service and helped me go for a new scent for my wedding. Very much appreciated, thank you. Would highly recommend

16 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Fantastic service

Best customer service ever from Kit in the silverburn branch he gift wrapped my set perfect for me was very chatty made me feel the perfect customer .

7 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

We visited Silverburn Perfume shop.

We visited Silverburn Perfume shop.. Kipp was awesome..very friendly & Informtive.. this shop is one of a kind and so is Kipp..
All the best ..

6 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review. I am pleased to hear you had a 5* experience with us.

Thank you!
The Perfume Shop.

Rated 5 out of 5 stars

SUPERB

All the shop assistants were extremely helpful & made ensured that we smelled every perfume/aftershave possible for our wedding day! Great service

5 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

Friendly perfume shop, would recommend!

We were helped by Rosina who was really nice and patient, showed us lots of different options and was lovely to chat to. Recommend going here, they had a discount on and it was a great deal too. Thanks so much!

4 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Great

Great, Rosina was very helpful at Silverburn.

4 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your kind words! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Elaine was very pleasant and helpful…

Elaine was very pleasant and helpful and helped us find exactly what we wanted. Excellent service

4 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your positive words! We appreciate you.

Kind regards,
Sharain

Rated 5 out of 5 stars

Order was fulfilled in a timely manners…

Order was fulfilled in a timely manners folks at store were fantastic.

23 June 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

I was in your Silverburn store in…

I was in your Silverburn store in Glasgow and was served by Hannah. Hannah was very helpful and went out her way to help me select a number of perfumes.

Because of Hannah I only go to your Silverburn store.

9 June 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Staff are great

Staff are great, Janice helped us pick out our perfume and aftershave and had a great chat.

19 June 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

TPS SILVERBURN

Absolute top class service from the girls once again the beautiful bubbly Helen always sorts me out with different perfumes for my wife as I am hopeless when it comes to perfume she even thinks of the message to write on the ribbon when wrapping my perfume and even the older lady who I think is the manager always asks me how I am and is very chatty.You always get the personal touch from the staff and my wife has loved every perfume I've bought from there.👌👌👌

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Janice was extremely helpful and friendly during my visit. I was looking for Prada and she was great

7 March 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Amazing service as always from Kip

Amazing service as always from Kip

12 April 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Fantastic service from Denise and the…

Fantastic service from Denise and the rest of the staff at the silverburn store. Denise was very polite and attentive. Didn't pressure us into a decision and helped up chose the perfect wedding perfume and aftershave.

1 April 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your kind words! We're so happy to hear you had a positive experience at our Silverburn store. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are delighted to hear that you found our staff helpful. We hope you enjoy your wedding day!

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Knowledgeable and helpful

Knowledgeable and helpful staff especially Emma who helped an indecisive customer make a decision. Delighted with my choice and wish to thank patience of the staff. Points now added to my account and look forward to discounted purchases in future

25 February 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your kind words! We're so pleased to hear that you had a positive experience with our staff. We strive to provide excellent customer service and are delighted that Emma was able to help you make a decision. We look forward to seeing you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Great Staff, Silverburn, Glasgow

Visited shop at Silverburn on Sunday and staff were very helpful and knowledgeable about fragrances. No pressure selling. Bought aftershave for a gift and was offered a gift bag without asking. Was very happy with service as they took their time sorted out a query I had.

16 February 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!

Kind regards,
Sharain, The Perfume Shop Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look