The sales assistant Taya, was exceptionally friendly and helpful. The service was unrushed and I felt well looked after. Thank you
Company replied
Location
Switch locationUnit 51, Queensgate Centre, PE1 1NH PETERBOROUGH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tehya was extremely knowledgable when helping me find my fragrances today, she also showed me a discovery set of tom ford perfumes which had little samples of a few fragrances in them when i told her... See more
Company replied
A member of staff, Sarah, was incredibly helpful in helping me choose my first perfume for daily wear. She took down my preferred fragrances and gave me samples. I found a perfume best suited to me. S... See more
Company replied
Thank you so much to Sarah-Peterborough branch. Really helpful and knowledgeable, went above and beyond. Thanks again x
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51, Queensgate Centre, PE1 1NH, PETERBOROUGH, United Kingdom
4.8
Excellent
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and excellent delivery…
Easy to order and excellent delivery service.
Product was also well packaged.
15 October 2026
Reply from The Perfume Shop - Peterborough 80
Hi JJ,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The sales assistant Taya
The sales assistant Taya, was exceptionally friendly and helpful. The service was unrushed and I felt well looked after. Thank you
19 October 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi Ben,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Thank you so much to Sarah-Peterborough…
Thank you so much to Sarah-Peterborough branch. Really helpful and knowledgeable, went above and beyond. Thanks again x
21 September 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi Nini,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Helpful and friendly
1 October 2026
Reply from The Perfume Shop - Peterborough 80
Hi Diane,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
So easy to order and a fantastic price…
So easy to order and a fantastic price for the product. Very fast delivery, thankyou
30 September 2026
Reply from The Perfume Shop - Peterborough 80
Hello Bernice,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent t product at an investable price
Excelldbt service never in doubt the perfume shop is the best why woyld you shop anywhere slse you just wouldnt
29 September 2026
Reply from The Perfume Shop - Peterborough 80
Hi Glen,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Katie is the best
Katie is the best! So patient and helpful, she knows the scents i love, and also got me a great price on a woman and mens perfume bundle!
5 September 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
10/10 Customer Service
Stacey from the Queensgate branch is an absolute ray of sunshine. Such a kind, friendly, polite and helpful person. I will definitely be back to shop with her again. :)
23 August 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good and amazing customer service
Very good and amazing customer service, from Mel and I we shop again
6 August 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Katie was fantastic
Katie was fantastic, she found me exactly what I wanted after we spoke about what scents I like wearing
Fantastic service
Thanks again!!
1 August 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
10/10 service provided by Alex
10/10 service provided by Alex, she was very friendly and very patient, thanks Alex !
9 July 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service by SARAH
Me and my daughter went into the Peterborough store in the Queensgate shopping centre. My daughter wanted to buy a ghost perfume the lovely lady called SARAH couldn’t have been more lovely and helpful. She allowed my daughter to smell all the different scents and even wrote down which one was which. She even explained how best to wear your perfume so it lasts and others can smell it. My daughter chose the one she loved. SARAH also signed me up for the loyalty card and we got a further discount and SARAH gave me a sample of my favourite perfume that I explained I would come back to buy in the next coming weeks once paid. She was positive and helpful and made our experience positive and memorable and we will be returning to that store 100% thank you SARAH amazing customer service!
23 May 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went in store few times to try the…
I went in store few times to try the products first class service. Bought online and I was surprised with a gift.
4 May 2026
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10/10
Stacy was so helpful, as someone who knows nothing about fragrance, she effectively assisted me in identifying what scents and profiles I prefer without having a clue beforehand. Excellent service and reasonable pricing with great offers :)
30 April 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great perfume offers and helpful staff
12 April 2026
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan from Solihull had such an amazing…
Ryan from Solihull had such an amazing vibe was fantastic and he was such a pleasure to be served by, we need more people like this!
9 April 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional customer service
My partner and I visited the perfume shop and could not of had a better experience. We were served by Natalie who was fantastic. She was highly knowledgeable, enthusiastic, patient and we could not of asked for better customer service.
I highly recommend this store and a massive thank you to Natalie for making our day. We will certainly be returning.
28 March 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very knowledgeable
Alex was very knowledgeable and patient even though we took forever to choose! Amazing service
7 March 2026
Unprompted review
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Peterborough 80
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.