Whenever I come into the Perfume Shop, it’s always a fantastic experience! I’m served by enthusiastic, lovely staff members who are happy to talk me through various options so I can make a good choi... See more
Company replied
Location
Switch location12 Rye Lane, SE15 5BS PECKHAM, GB
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The lady that served me in Peckham rye lane . Her Name was Jaynesha .. The level of customer service was exceptional and her professionalism also .. She was also very knowledgeable & friendly and I... See more
Served by Lee in the Peckham store the knowledge was fantastic. She advised me on the best perfumes for a gift and reasons why. She gift wrapped my items perfectly got a store card as she explaine... See more
Company replied
Had the pleasure of being helped by the lovely staff at the Peckham store today big shout out to Aisha and Lee (Amazing Ladies) helped me find the perfect gift for my sister and the perfect perfume fo... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
12 Rye Lane, SE15 5BS, PECKHAM, United Kingdom
4.4
Excellent
36 reviews
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Received on time
26 April 2026
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I brought my product
I brought my product.
It was delivered to the store.
My box was opened and the free sample was stolen.
I know its free and the person who stole it cant afford luxary things but if I liked it I coukd of brought it.
It was stolen and thats the point
25 April 2026
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hello Paolo,
Thank you for taking the time to get in touch, and I am really sorry to hear about your experience.
I completely understand how frustrating this must feel, especially as you were expecting to receive your selected free sample.
Free sample vials are very small items and in rare cases they can become loose during packing, handling, or transit, which may result in them not being present when the order is collected. However, we fully appreciate why this would be disappointing.
You are more than welcome to visit your nearest store where our team will be happy to provide you with a complimentary sample for you to try if they are available.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the disappointment caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Lee was extremely helpful
Lee was extremely helpful, great customer service
19 April 2026
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service was offered by…
Great customer service was offered by the rep. Lee
19 April 2026
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chris is a very professional lady
Chris is a very professional lady. Very helpful . I will always come to buy in the perfume shop. Thank you Chris ❤️
21 March 2026
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant place to go.Aisha was amazing…
Brilliant place to go.Aisha was amazing
Thank you all the staff thru were all welcoming
5 March 2026
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lee did a good job!
Lee did a good job helping me chose & wrap the perfect perfume for my wife.
Perfect service 10*
18 February 2026
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service
Took my 9 year old son, who is obsessed with aftershave, to spend his Christmas voucher. The lady that served us was super helpful and really kind. Great customer service!
18 January 2026
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional customer service from…
Exceptional customer service from Aisha! she went the extra mile 10/10
2 January 2026
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback. your lovely words mean a lot to us. Thank you.
The Perfume Shop
No item, disorganised and poor service
My item was due for an express collection on Friday, it is now Monday, and the item has not been processed or sent yet. The perfume shop customer service has been unhelpful as i can't cancel it through them and advised to do it via the store whose phone line is disconnected. I was advised to physically go to the store to query an update which is inconvenient. Never again
19 December 2025
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hi,
We are sorry your express collection order has not been processed and that our customer service and store were unhelpful. Please contact us via email at reviews@theperfumeshop.com so we can investigate this issue.
The Perfume Shop
Team very friendly
Team very friendly, great customer service. The shop was clean and very well organized. The promotion was good and also the deals too
16 December 2025
Reply from The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
I had such a great experience at…
I had such a great experience at Peckham today with an exceptional team. Adrian Aisha and Lee are really fantastic.!!!
Thank you so much guys, I’ll be back for sure. :)
16 December 2025
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Excellent employees
I came into the store clueless and Chris was able to keep my mind at ease with the purchase. I know everyone’s received excellent care from her. Thank you
11 December 2025
Unprompted review
Reply from The Perfume Shop - Peckham 301
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Superb Service
I was highly impressed by the service provided by Lee and Adrian at the Rye Lane branch. Their extensive knowledge, patience, and non-intrusive approach made the experience enjoyable, as they effectively matched my preferences with suitable fragrances. I look forward to returning for future purchases.
9 December 2025
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Served by Lee in the Peckham store the…
Served by Lee in the Peckham store the knowledge was fantastic. She advised me on the best perfumes for a gift and reasons why. She gift wrapped my items perfectly got a store card as she explained the benefits.
Excellent service thank you
9 December 2025
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Fast delivery and good prices
Fast delivery and good prices. Finding the right smell of my choice.
12 November 2025
Reply from The Perfume Shop - Peckham 301
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Had the pleasure of being helped by the…
Had the pleasure of being helped by the lovely staff at the Peckham store today big shout out to Aisha and Lee (Amazing Ladies) helped me find the perfect gift for my sister and the perfect perfume for work, thank you!! Will be back soon
31 August 2025
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hello,
We appreciate your wonderful review! We're happy to hear that our staff were able to help you find the perfect gifts. We truly value your support and look forward to your next visit.
Kind regards,
Jasmyn
The Perfume Shop
Reply from The Perfume Shop - Peckham 301
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Beautiful fragrance 😊
1 August 2025
Reply from The Perfume Shop - Peckham 301
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
The great service by Aisha. Beyond my expectation of pleasant experience.
Great service by Aisha. Beyond my expectation of a pleasant experience
27 July 2025
Unprompted review
Reply from The Perfume Shop - Peckham 301
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
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