The Perfume Shop - Nuneaton 143 Reviews 54

TrustScore 5 out of 5

4.8

Unit 18, Ropewalk Shopping Centre, CV11 5TZ NUNEATON, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy website, great price % 20 off . Love the selection. My parcel arrived on time . Royal Mail let me know when it was to arrive.

Company replied

Rated 5 out of 5 stars

Natasha from Nuneaton Store, was amazing. She couldn’t have been more helpful Nothing was too much trouble as she let me smell the perfumes l asked to. She was very knowledgeable, asked me what scent... See more

Company replied

Rated 5 out of 5 stars

I had excellent customer service when I came into the store, Donna was welcoming and helped me pick the best size for my money which really helped with the experience, it was quick and easy setting u... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 18, Ropewalk Shopping Centre, CV11 5TZ, NUNEATON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Favourite perfume

Easy website, great price % 20 off . Love the selection.
My parcel arrived on time .
Royal Mail let me know when it was to arrive.

11 April 2026
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good company can see clearly the…

Very good company can see clearly the items.easy to order.

16 December 2025
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Natasha in Nuneaton was so polite

Natasha in Nuneaton was so polite, gave me the time I needed and did not rush me. Thank you will return

30 January 2026
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful

Very helpful, Natasha and Amy in Nuneaton took the time to help us in store. Perfect service thank you.

30 January 2026
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amy was extremely polite and helpful

Amy was extremely polite and helpful. She was very knowledgeable on smells, making my experience of getting a new smell lovely.

30 January 2026
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Staff so helpful

Staff so helpful, excellent service.

24 December 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your review. Have a lovely New Year!

The Perfume Shop.

Rated 5 out of 5 stars

Natasha from Nuneaton Store

Natasha from Nuneaton Store, was amazing.
She couldn’t have been more helpful Nothing was too much trouble as she let me smell the perfumes l asked to. She was very knowledgeable, asked me what scents l liked & pointed me in the right direction . I ended up very happy with my purchases. Fabulous customer service.

10 December 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order, fast delivery

8 November 2025
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 4 out of 5 stars

Efficiency and speed- rare qualities in…

Efficiency and speed- rare qualities in todays commercial world.

27 May 2025
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your positive review. We appreciate your words and thank you so much for shopping with us.

Sharain - The Perfume Shop

Rated 5 out of 5 stars

Exceptional

Exceptional service, very friendly and helpful, didn't have what I wanted, so ordered it and had it delivered to my address, this was very helpful as I live in a different town to where the store was. Will definitely go back there again.

15 September 2025
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Natasha at the nuneaton ropewalk store

Natasha at the nuneaton ropewalk store, very helpful smiley and recommended exactly what I needed

18 August 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your kind words and thank you for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

Andrea at Nuneaton

Andrea at Nuneaton was such an incredible help! She asked me what scents I normally like and she was able to suggest others for me to try. I ended up coming out with more than I went in for but atleast I smell angelic! 🫶

Thanks for your patience Andrea, and for the awesome suggestions!

31 July 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Great service from Natasha in the…

Great service from Natasha in the nuneaton store when we were looking for perfumes as a gift, managed to find us the perfect perfume!

28 June 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Really happy with service

Really happy with service, Natasha in Nuneaton was so helpful with finding me a couple fragrances. Very friendly!!

26 June 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

To all the staff..

To all the staff... keep up the great work...and always there to help everyone who enters the shop ..
Either to enquire about perfume or aftershave or even to make purchase or even more .
Even the ribbon maker for any message or messages is great..
Please keep...

20 June 2025
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

The staffs are very friendly and…

The staffs are very friendly and approachable they provided an excellent service . Specially need to Thank Amy

17 June 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

Thank you so much for your 5* review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Lovely staff

Lovely staff
Good choice of fragrances
Knowledgeable about products

3 June 2025
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Thank you for your kind words!

The Perfume Shop

Rated 5 out of 5 stars

~The Perfume Shop~

Ordering on ~The Perfume Shop~ is very easy and not complicated. Orders are very quickly realised and shipped. Delivery is mega fast. I have been a customer for several years and I highly praise this company. I sincerely recommend. Thanks.

3 June 2025
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Excellent service by Natasha

I was served today in Nuneaton by Natasha, what an absolute star she was. Very helpful with my purchase and a lovely personality, been served twice by her now and it’s a pleasure, thanks Natasha x

24 March 2025
Unprompted review
The Perfume Shop - Nuneaton 143 logo

Reply from The Perfume Shop - Nuneaton 143

Hello,

Thank you for your kind words! We're so glad to hear you had a positive experience with our team member. We appreciate you taking the time to share your feedback.

Best wishes,
Jasmyn

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look