The lady in the shop was very helpful . Made sure i got my Birthday discount . Also informed me of the second bottle i was interested in being on offer for a larger one. Was happy i had free delivery... See more
Company replied
Location
Switch location168, The Victoria Centre, NG1 3QG NOTTINGHAM, GB
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See what reviewers are saying
Hi, the product was good, and beautiful gift love it because when we buy something and suddenly gift will come it's surprising and I like that you people send tester another perfume fragrance. Thank y... See more
Company replied
I buy very regularly from perfume shop the members discounts are unmissable the points system makes the price even more appealing:) Loved every perfume I’ve bought The service from store in Victori... See more
Company replied
⭐⭐⭐⭐⭐ Fantastic experience at The Perfume Shop in Nottingham. A special mention to Emma, whose knowledge of fragrances was incredible and who was extremely friendly and helpful throughout. They h... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
168, The Victoria Centre, NG1 3QG, NOTTINGHAM, United Kingdom
4.7
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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EVERYTHING
19 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful advice
The lady in the shop was very helpful . Made sure i got my Birthday discount . Also informed me of the second bottle i was interested in being on offer for a larger one. Was happy i had free delivery too.
14 October 2026
Reply from The Perfume Shop - Nottingham 180
Hello Karen,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
One of my favourite perfumes great…
Versace one of my favourite perfumes great price and also got a free sample to try
Came wrap well didn't take long to arrive
2 October 2026
Reply from The Perfume Shop - Nottingham 180
Hello Mandy,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reception was a top notch
That wasn’t the first time buy perfume there, I had always love it, the reception is on point
26 September 2026
Reply from The Perfume Shop - Nottingham 180
Hi Eric,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Great service.
21 September 2026
Reply from The Perfume Shop - Nottingham 180
Hello Harrison,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Olivia was absolutely fantastic in the…
Olivia was absolutely fantastic in the Nottingham branch lovely lovely person so helpful
26 September 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello Natalie,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Tester new perfume should give them
Hi, the product was good, and beautiful gift love it because when we buy something and suddenly gift will come it's surprising and I like that you people send tester another perfume fragrance. Thank you future I wish get again different different gifts😜 . Thank you
21 September 2026
Reply from The Perfume Shop - Nottingham 180
Hello Shaista,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Tamara Maisan she was an absolute…
Tamara Maisan she was an absolute legend, brilliant customer service, I’ve come in numerous of times and she’s always there to help and support me, best service I’ve had!
25 September 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hi Tahlia,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Incredibly friendly and accommodating …
Incredibly friendly and accommodating staff, special thankyou to Emma who helped massive amounts, went above and beyond and had the patience of a saint.
5 September 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I buy very regularly from perfume shop…
I buy very regularly from perfume shop the members discounts are unmissable the points system makes the price even more appealing:)
Loved every perfume I’ve bought
The service from store in Victoria centre and climber street Nottingham is really good also
23 August 2026
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Saji was amazing
Saji was amazing. You need more of her in all your shops
Thanks Saji xxx
22 August 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a lovely experience here
I had a lovely experience here, Olivia was able to help me find the product I was looking for and advise me superbly. She is amazing. Very grateful to her 🙏
20 August 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing Service & Fragrance Knowledge from Emma!
⭐⭐⭐⭐⭐
Fantastic experience at The Perfume Shop in Nottingham. A special mention to Emma, whose knowledge of fragrances was incredible and who was extremely friendly and helpful throughout.
They had exactly what I needed in stock, and Emma also sorted out an issue with my gift card quickly and easily.
Excellent customer service from start to finish. I’d highly recommend this store — Emma is a real asset to the company!
5 stars — I’ll definitely be returning!
13 August 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Saj is the best
Saj attended to me today and she is the best that there is.
9 August 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served by Scarlett who was incredibly…
Served by Scarlett who was incredibly kind and helpful!
25 July 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Suspicious to Fake Valentino Product& Poor customer service
I have purchase VALENTINO BORN IN ROMA UOMO INTENSE EAU DE PARFUM SPRAY 50ML from Victoria shopping center Nottingham. After using a few days the spray assembly is came loose so I could unscrew it to see the pinky liquid. The (sprayer) should be firmly crimped onto the bottle. Plus the plastic can want magnetic as I owed same perfume few years back , so all these facts game me a legitimate reason to feel it could have been a fake product.
When I took perfume to the shop the shop sales person made me wait till she served all the potential buyers even those who came after me , she made me wait further more when I asked for a refund , she didn’t even apologise. Overall she made me feel unnecessary humiliating.
Will not be buying from them anymore
19 July 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello Alex,
Thank you for sharing your feedback. I am sorry to hear about both your concerns regarding the fragrance and the service you received in store.
Please be assured that all fragrances sold by The Perfume Shop are 100% genuine and are sourced directly from the brand or authorised UK distributors. We do not sell counterfeit, imitation or grey-market products under any circumstances.
Having looked into your concerns, whilst I appreciate why the loose spray assembly and your previous experience with the product led you to question its authenticity, manufacturers can make changes to packaging and components over time, including caps, bottle fittings and magnetic closures, without changing the authenticity of the product.
I am also sorry to hear that you were left feeling disappointed by your experience in store. This is certainly not the level of service we strive to provide, and I appreciate you bringing this to our attention.
If you still have the fragrance, our Customer Services team would be happy to arrange for it to be returned to our warehouse for inspection. Our trained quality team can assess the product and compare it directly against other genuine supplier stock to confirm it meets the manufacturer's specification.
Thank you again for your feedback and I sincerely apologise for the disappointment caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
worker scarlet was great so helpful and…
worker scarlet was great so helpful and friendly gave many different recommendations too
22 July 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sajida has been an excllent staff and…
Sajida has been an excllent staff and been every helpful and good at her job.
21 July 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Saj at Victoria center
Saj at Victoria center was very helpful to my friend and I and we got the perfumes we needed. She had a great customer service and i can’t wait to go back there just because of Saj
20 July 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The staff were so helpful with picking…
The staff were so helpful with picking a fragrance for my boyfriend. Very friendly and would definitely recommend speaking to Scarlett she was amazing!
18 July 2026
Unprompted review
Reply from The Perfume Shop - Nottingham 180
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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