The Perfume Shop - Nottingham 180 Reviews 75

TrustScore 4.5 out of 5

4.7

168, The Victoria Centre, NG1 3QG NOTTINGHAM, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tamara is lovely. Helpful patient and knew exactly what I wanted. Her gift wrapping skills are on point! Excellent customer service. We need more of her!!

Company replied

Rated 5 out of 5 stars

A lovely and amazing experience at the Perfume shop code 180 with Sajida Zaman. Quite amazing perosnality looking after customers in most professional and satisfying manner. Will definitely keep on pa... See more

Company replied

Rated 5 out of 5 stars

Fast delivery with lots of updates so I felt very informed The parcel came well packed I ordered this perfume from the Victoria Centre store in Nottingham to be delivered to my home as it was only... See more

Company replied

Rated 5 out of 5 stars

The staff are wonderful, always smiley and friendly, so knowledgeable and helpful, I would get my perfume any where else. There VIP members card is great, the prices and the deals they offer are bet... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.


Contact info

  • 168, The Victoria Centre, NG1 3QG, NOTTINGHAM, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and pricing in store…

Excellent service and pricing in store and excellent fast delivery

3 May 2026
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A lovely and amazing experience at the…

A lovely and amazing experience at the Perfume shop code 180 with Sajida Zaman. Quite amazing perosnality looking after customers in most professional and satisfying manner. Will definitely keep on patronising the branch

12 May 2026
Unprompted review
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tamara is lovely

Tamara is lovely. Helpful patient and knew exactly what I wanted. Her gift wrapping skills are on point! Excellent customer service. We need more of her!!

10 May 2026
Unprompted review
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service from Emma

Amazing customer service from Emma. She really went above and beyond, very knowledgeable and approachable. Will definitely be returning 😊

30 April 2026
Unprompted review
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

180 store was amazing the staff treated…

180 store was amazing the staff treated me well her name is Sadji it was nice and she knows her work i really thank her and i will love to go there often. Thank you very much

29 April 2026
Unprompted review
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great Experience

I went in the shop today to get my Angel perfume bottle filled as I have been doing for a number of years the lady who served me was excellent very friendly and welcoming wish I could remember her name great experience

29 April 2026
Unprompted review
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Never got my order or a refund ordered…

Never got my order or a refund ordered to collect

1 April 2026
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for taking the time to leave your review, and I am very sorry to hear that you have not received your order or an update.

I completely understand how frustrating this must be, please could you contact our Customer Service team with your order number so we can look into this for you as a priority and get this resolved.

We are here to help and will do our best to sort this for you as quickly as possible.

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fast delivery

Fast delivery

30 March 2026
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I will buy from the perfume shop again

I will buy from the perfume shop again

2 November 2025
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The customer service from Tamara was…

The customer service from Tamara was excellent and professional i went away feeling money well spent.

5 March 2026
Unprompted review
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience from the staff

Great experience from the staff. AJ was especially helpful.

7 March 2026
Unprompted review
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good service at the shop and quick home…

Good service at the shop and quick home delivery of my order ….. thank you

15 February 2026
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

All went good

All went good! Quick delivery, great packaging! Nothing to complain about :)

10 February 2026
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent price and lovely scent

Excellent price and lovely scent. Love my perfume

30 September 2025
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My experience shopping at store.

I had to order in store as they did not have stock I wanted. I was really pleased with how quick my delivery was. Overall very happy!

3 January 2026
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The shop had not what I was looking for…

The shop had not what I was looking for to buy. Staff assisted me in buying online everything went well till it was delivered to their shop. Collection was very easy .
Good customer service.

8 January 2026
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great delivery time

Great delivery time, the perfume smells amazing & great pricing

24 December 2025
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hi,

Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

I have been shopping here for years

I have been shopping here for years, I love the different variety’s to choose from & the good offers in store & online, the loyalty scheme is good, to be rewarded is always a great thing

9 December 2025
The Perfume Shop - Nottingham 180 logo

Reply from The Perfume Shop - Nottingham 180

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look