The Perfume Shop - Livingston 109 Reviews 

102
TrustScore 5 out of 5

4.9

Unit 44, Almondvale South, EH54 6NB LIVINGSTON, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a wonderful experience at this perfume shop! Katrina was extremely helpful, kind, and patient as she guided us through smelling several different fragrances. She truly listened to what we were l... See more

Rated 5 out of 5 stars

​Exceptional service at The Perfume Shop in Livingston! Aleah was brilliant, when the fragrance I wanted was out of my budget, she guided me to a fantastic alternative I never would have considered.... See more

Rated 5 out of 5 stars

Kim provided absolutely exceptional service and went completely above and beyond to help us choose the perfect scents for our wedding. Finding the right fragrance can be overwhelming, but Kim's expert... See more

Rated 3 out of 5 stars

The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

102 reviews

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4.9

All reviews

(102)

34,470 reviews in the last 12 months

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Rated 5 out of 5 stars

Experience in store.

Had a wonderful experience talking to both of the representatives (Claudia and Kem)here at the store explained about the perfumes and about the VIP Cards and points.

The perfume shop - livingston 1

4 April 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Aleeha was fantastic

Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior manager i recognise true passion, she's a keeper! Store Livingston Centre.

Thanks

Aamer

10 March 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

E- mail sent not just with order

E- mail sent not just with order, but also about the dispatch & arrival of the delivery

9 February 2026
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service from 3 lovely ladies.Went to the store in livingston today…

Went to the store in livingston today as the fragrance store hadn't prepared my order.
The ladies in store helped me get what I needed and gift wrapped it for me too.
Love the ribbon offer it's fantastic.
Very happy customer today thankyou ladies in store on Saturday 14th February.

14 February 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Kim and Fin were brilliant today

Kim and Fin were brilliant today, helped me make up a personalised gift set for valentines

11 February 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from the girls in store…

Amazing service from the girls in store and Kim was amazing xxx

5 February 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good experience going into the shop…

Good experience going into the shop today the girls was lovely

26 January 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best staff

I have visited the perfume shop in livingston the staff in this store is amazing specially Claudia & Kim very welcoming, Friendly & helpful felt very comfortable

24 January 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great staff and help

I went in barely knowing what I was doing and with a vague description of the perfume I was looking for and Claudia was amazing. She found what I was looking for and sorted out a week discount too! Brilliant service.

20 January 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Anniversary gift

The ladies in here are lovely helped me find my favourite Bridgerton perfume as a wedding anniversary gift total professionals and extremely knowledgeable and helpful.

18 January 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience. Finn was so helpful and patient. Finn confidently helped my son choose a perfume for his girlfriend’s birthday. Finn is a credit to the store.

18 January 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from manager Claudia …

Amazing service from manager Claudia massive help to get my sons birthday after my order was cancelled and points not back on my account but she managed to help me get them back and was so lovely and chatty.

6 January 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thanks for your review. It's great to hear your kind words and recent experience.

The Perfume Shop

Rated 1 out of 5 stars

Free gift is not available

You are selling perfumes with free gifts. Unfortunately the free gifts are not available.
Very bad bussiness practice. If you saying the perfume is with free gift than it has to be with free gift.

24 November 2025
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

I am so sorry to hear you did not receive your free gift. Please note, free gifts are subject to availability and these gifts are very limited which is stated on our website. I am truly sorry for any inconvenience caused and if you need any further assistance, do not hesitate to pop back in touch.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Fantastic service

Fantastic service, really helpful and knowledgeable. Will definitely be back soon. Thank you for all your help today Eliah

19 October 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Aliah was so lovely and very helpful in…

Aliah was so lovely and very helpful in her recommendations and her service
Thanks

19 October 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I frequently visit the store in…

I frequently visit the store in Livingston and I am never disappointed with the service and patience that Claudia and Kim provide. 11/10 and highly recommend anyone to shop here when looking for a new scent! Always a pleasant experience and always go the extra mile

11 October 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

My perfumes arrived in good time

My perfumes arrived in good time, I got the La bomba and devotion and I have been getting the best compliments so far.

24 September 2025
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Aaliyah 😊

Aaliyah, what can I say, your customer service is second to none, very friendly and genuine person we appreciate your help today.
Thank you Mags n Brad 😊

9 September 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thanks for your review! We appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

The best service every time

The best service every time. I’ll only shop in this store! Aleah and Kim are just stars!

27 August 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you so much for your kind review, we hope to serve you again soon!

Jasmyn
The Perfume Shop

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