Made a purchase in Liverpool St John’s & was served by Leah who was very helpful & helped me with setting up my new account after my card has expired. Been customer for over 10 years and this is one o... See more
Company replied
Location
Switch location38 Dawson Way, St. John�s Centre, L1 1LJ LIVERPOOL, GB
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See what reviewers are saying
Amazing service as always never go anywhere else. They really are experts and not just trying to sell you the most expensive thing for commission like other retailers. Always have a smile on their fac... See more
Company replied
Another pleasant encounter with the staff, as welcoming and kind as always. I worked with Leah I think she said her name was, wonderful woman.
Company replied
I've been struggling to find a new fragrance for years and 5 minutes chatting to Amie sorted that all out. A brilliant new fragrance and amazing customer service!
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
38 Dawson Way, St. John�s Centre, L1 1LJ, LIVERPOOL, United Kingdom
4.9
Excellent
138 reviews
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Amie was really helpful 💕
23 May 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best part of my day
I've been struggling to find a new fragrance for years and 5 minutes chatting to Amie sorted that all out. A brilliant new fragrance and amazing customer service!
10 May 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ben helped me a much and made my…
Ben helped me a much and made my experience in the shop nice and easy. He was very kind.
1 May 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amy is was so helpful and honestly…
Amy is was so helpful and honestly brilliant would definitely go back because of the level of there service
29 April 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Vicky was brilliant customer service…
Vicky was brilliant customer service and care
22 April 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Made a purchase in Liverpool St John’s…
Made a purchase in Liverpool St John’s & was served by Leah who was very helpful & helped me with setting up my new account after my card has expired. Been customer for over 10 years and this is one of the reasons. Staff are always very friendly and helpful.
21 April 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went in to choose a perfume and Leah…
I went in to choose a perfume and Leah was very helpful throughout. She listened to what I wanted and gave great suggestions without any pressure. Lovely service
24 January 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was nice visiting the perfume shop…
It was nice visiting the perfume shop today with Lia being so nice and helpful with good customer support
9 April 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service.Emily did a good job
Great service.Emily did a good job . Always recomend TPS 👌
4 April 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kelly was amazing xx so friendly and…
Kelly was amazing xx so friendly and nothing was too much to ask x
31 March 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Customer service was lovely
Was served by Leah, lovely customer service as well as helping me set myself up for a rewards card
26 March 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ordered online.quick and easy pick…
Ordered online.quick and easy pick up.lovely polite staff
14 January 2026
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Great service, Kelly is an absolute delight cannot recommend more highly
17 March 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
This is not my first online order from…
This is not my first online order from The Perfume Shop, and as before, I found the whole experience and easy one. My items were delivered within two days, and the little "Thank You " gift was a nice surprise. I would recommend them to anyone who is looking for that perfect gift for both men and women alike.
12 March 2026
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic friendly service from Holly
Fantastic friendly service from Holly, great assistance on great offers.
I’ve shopped here before and definitely will again
12 March 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I received very good service and a warm…
I received very good service and a warm welcome in the shop by Leah.
Thank you
Ayesha Xxx
10 March 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5*****
Love the staff in here always so so friendly and very welcoming and knowledgeable. Great service as always from Kelly today 5*****
10 March 2026
Unprompted review
Great customer service and very helpful!
10 March 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service
Brilliant service, talked us through everything, gave us plenty of time to choose, very friendly
10 March 2026
Unprompted review
Reply from The Perfume Shop - Liverpool 49
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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