My husband and myself went in to perfume shop today and we came out very impressed with Mark who gave great advice to us both no pushy sales very knowledgeable and helping us to our final decision ev... See more
Company replied
Location
Switch locationUnit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
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See what reviewers are saying
I had an excellent experience at the Perfume Shop thanks to Brianna (Highcross store). I came into the store feeling quite stressed after having some negative experiences in other shops, where I fel... See more
Aaisha and Aaliyah at the Leicester branch were really helpful. They were happy to show me a range of perfumes based off what I like and gave me personalised recommendations. I ended up finding the pe... See more
Company replied
Having visited several perfume shops in HIGHCROSS. I felt of the 4 this was clearly the best customer service from Aaisha. I was quite impressed with her customer service and I shall return here and s... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, United Kingdom
4.7
Excellent
122 reviews
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I had an excellent experience at the…
I had an excellent experience at the Perfume Shop thanks to Brianna (Highcross store). I came into the store feeling quite stressed after having some negative experiences in other shops, where I felt I hadn't been treated very well. Brianna took the time to listen to me, understand my concerns, and made me feel valued as a customer.
She was incredibly understanding, patient, and accommodating throughout my visit. Her knowledge and advice were outstanding, and she helped me make the right choice without any pressure. What really stood out was her genuine kindness and professionalism, which completely turned my day around.
Customer service like this is rare, and Brianna is a real credit to the Perfume Shop. I left feeling happy, appreciated, and confident in my purchase. Thank you, Brianna, for providing such a fantastic experience. I would highly recommend this store based on the excellent service I received.
30 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My husband and myself went in to…
My husband and myself went in to perfume shop today and we came out very impressed with Mark who gave great advice to us both no pushy sales very knowledgeable and helping us to our final decision even got free gifts he went the extra mile for us Big Thankyou Mark we will definitely be visiting in the future
Rebecca and Anthony Thompson
29 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Service and Discounts.
12 May 2026
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Having visited several perfume shops in…
Having visited several perfume shops in HIGHCROSS. I felt of the 4 this was clearly the best customer service from Aaisha. I was quite impressed with her customer service and I shall return here and share my experience with students or people I know.
23 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was very great experience with the…
It was very great experience with the perfume shop and the staff were so kind ..One the staff Alpana attended me n she was very kind ..
16 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kayleigh and Alpana helped me find a…
Kayleigh and Alpana helped me find a lovely body spray for my dance bag, they were such great help thank you!!
14 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Aaisha and Aaliyah
Aaisha and Aaliyah at the Leicester branch were really helpful. They were happy to show me a range of perfumes based off what I like and gave me personalised recommendations. I ended up finding the perfect perfume thanks to their help. Would definitely recommend visiting The Perfume Shop when you need a fragrance! Thank you girls xx
11 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience at the…
I had a wonderful experience at the perfume shop in Leicester recently. The store had a great selection of fragrances, and the atmosphere was very welcoming. What made my visit even better was the outstanding help from two colleagues(Aaisha,Alpana) who were incredibly patient, friendly, and knowledgeable. Their excellent customer service truly stood out, and I’ll definitely be returning again. Highly recommended!
10 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Paige was very helpful and gave…
Paige was very helpful and gave excellent customer service!
9 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always love coming here kayleigh very…
Always love coming here kayleigh very very helpful assistant highly recommend 👌
8 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mark made our shopping experience easy…
Mark made our shopping experience easy and amazing. It was almost like being in Harrods! Nothing was too much trouble!
7 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire and Alpana
Claire, Alpana and Kayleigh were all so incredibly lovely and helpful.
I was going to shop online but I’m so pleased I went in store!
6 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was looking for perfume to request…
I was looking for perfume to request for as a gift and Mark approached me offering assistance and was extremely helpful and suggested different fragrances I might like.
28 April 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have to to say that the shopping…
I have to to say that the shopping experience I had today was exceptional to say the least….
The level of service I received from asma was second to none , and I say this with no exaggeration…
Asma went through all the various products that would fit my budget, and as a result I’m one happy customer..
I recommend the perfume shop to everybody who wants a good product @ an absolutely bargain price…
Also a big shoutout to Alpana , thank you very much indeed
5 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma thank you for the exceptional…
Asma thank you for the exceptional customer service experience, definitely coming back again. 👍👍
5 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely service by BRIANNA❤️
4 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Experience
Perfect experience thank you to Brianna, keep on being customer focused enjoy!
4 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding Customer Service
The Perfume Shop Highcross Leicester has quickly become my favourite place to shop. The team is always friendly, knowledgeable, and genuinely eager to help, which makes every visit a great experience.
On my most recent visit, Brianna stood out in particular—she made everything feel easy, welcoming, and enjoyable. The level of customer service here is consistently excellent, and it’s why I keep coming back.
30 April 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was a Saturday weekend and we went…
It was a Saturday weekend and we went for the Leicester high Cross then we went to the perfume shop for window-shopping, on the floor sales executive Brianna she explained all the perfumes and our kids like that so we brought a perfume so I really appreciate her effort and the shop is clean and tidy really recommended it
2 May 2026
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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