My experience with perfume shop is great i have been buying perfume for the past 20 years every time I go to perfume shop i will spend money on perfume in Harrow the team is great and very helpful i... See more
Company replied
Location
Switch locationUnit 13b, St Anns Shopping Centre, St Anns Road, HA1 1AR HARROW, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good experience today. the girls very helpful and professional. They helped me to buy gifts for my family! thank you 🙏
Company replied
Ana is exceptionally good. So friendly yet professional. Was attentive and made recommendations based on what we wanted. She was very patient with our multiple questions too 😊. She was so good that w... See more
Company replied
Thankyou for been so friendly and helpful and professional when I came into Harrow yesterday and Bought some Kuros aftershave I had forgotten my reward card and Jaishri was able to help by putting my... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 13b, St Anns Shopping Centre, St Anns Road, HA1 1AR, HARROW, United Kingdom
4.6
Excellent
27 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience today
Very good experience today. the girls very helpful and professional. They helped me to buy gifts for my family! thank you 🙏
11 May 2026
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience with perfume shop is great
My experience with perfume shop is great i have been buying perfume for the past 20 years every time I go to perfume shop i will spend money on perfume in Harrow the team is great and very helpful i really appreciate all the help they give me specially the management and miss JAISHI
Very happy all the time
7 May 2026
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good customer service
20 March 2026
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fabulous customer service
Ana is exceptionally good. So friendly yet professional. Was attentive and made recommendations based on what we wanted. She was very patient with our multiple questions too 😊. She was so good that we did make multiple purchases. Would go back to the same store because of the level of service we now know we can expect! Thank you Ana 😊
23 March 2026
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Delivered was on time and the packaging…
Delivered was on time and the packaging was good
12 February 2026
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wanted to say a big thank you to Alina…
Wanted to say a big thank you to Alina and Ana wonderful service love going to Harrow perfume shop the girls are lovely always treating me right
3 February 2026
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anna was very amazing she’s the bes…
Anna was very amazing she’s the best sale person I have ever met that’s perfect in her role of duty
17 January 2026
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely customer service
Lovely customer service. Always so helpful. Thank you Ana. An asset to the company
14 January 2026
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Harrow 343
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Good product and company.
All good, arrived on time and in good condition. Product was out of stock for a few weeks hence the 4 stars and not 5.
24 October 2025
Reply from The Perfume Shop - Harrow 343
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Always great experience, very welcoming atmosphere and knowledgeable staff.
Always great experience
27 October 2025
Reply from The Perfume Shop - Harrow 343
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
My friend & I visit the shop and lily…
My friend & I visit the shop and lily was great. She explained us so good very welcoming and friendly. Good price good offers and very good customer service by lily.
6 November 2025
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Thankyou for been so friendly and…
Thankyou for been so friendly and helpful and professional when I came into Harrow yesterday and Bought some Kuros aftershave I had forgotten my reward card and Jaishri was able to help by putting my points on my card through. MY email thankyou..also there was a blonde lady there aswell who was very helpful and professional as well and was working very hard filling up the shelves with lovely perfumes
23 July 2025
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Terrible after sale support
I recently purchased a bottle of Mont Blanc Individuel perfume from Unit 13B at your Harrow location. As there was no tester available in-store, I made the purchase based solely on the brand’s reputation. Unfortunately, after trying it, I found that the scent does not suit me.
I fully understand and respect your refund and hygiene policies, and I know these guidelines must be followed.
However, I was quite disappointed by the customer service I received when I returned to the store. One of your colleagues simply told me to either “start liking it” or “give it to a friend,” without offering any meaningful assistance or alternative solution. At the very least, I would have appreciated being shown other fragrance options as a gesture of goodwill.
Additionally, when I contacted your support team via email and provided my loyalty card number — showing over 10 years of purchase history with no prior refund requests — I received the same unhelpful response. No one asked for feedback on the fragrance or showed any interest in resolving the issue.
I’m writing to express my disappointment, not just with the product but with the overall service experience. I hope you will take this feedback constructively and consider ways to improve how such situations are handled, especially for long-standing customers.
25 June 2025
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hi,
We appreciate you sharing your experience with the Mont Blanc Individuel perfume and the service you received at our Harrow location. We are sorry to hear that the scent was not to your liking and that our team's response did not meet your expectations. We value your loyalty over the past 10 years, and we'll address your feedback to improve our customer service approach in similar situations.
The Perfume Shop
Harrow perfume shop
Jaishri was very helpful and friendly, very good customer service
6 June 2025
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
The staff in harrow
The staff in harrow , st Anne’s shopping centre were both very polite and accommodating, eager to help and advice. I collected my deodorant, and Jaishri served me, very polite and courteous.
I will return to buy more soon.
Thanks
Saqib
2 June 2025
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Harrow 343
Hey,
Thanks for your review. I am happy to hear of your recent experience.
Kind regards,
Sharain
Great customer service Alina from Harrow branh
Alina from Harrow branch made my day, awesome splendid customer service, very happy grateful, thank you Alina :)
10 May 2025
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hi,
We appreciate your kind words and are so glad you had a good experience!
The Perfume Shop
Thanks Nicoletta you are the best
Thanks Nicoletta you are the best. Best customer service.
8 May 2025
Unprompted review
Reply from The Perfume Shop - Harrow 343
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Wow very good
12 April 2025
Reply from The Perfume Shop - Harrow 343
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.