The Perfume Shop - Foyleside 32 Reviews 19

TrustScore 4.5 out of 5

4.6

Unit L22, Foyleside Shopping Centre, Derry, BT48 6AN DERRY, IE


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See what reviewers are saying

Rated 5 out of 5 stars

My experience at the perfume shop in foyleside was extremely suffice. The staff were very helpful and one of the staff members called cara was very helpful in helping me find a gift for my other ha... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with your staff at foyleside Derry although my item wasn’t sold in the store she ordered it online for me and told me it would be delivered on Friday which it was Mandy was the st... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service in store at Foyleside, Derry. Highly recommend and very pleased with the speedy delivery of product and sale price point. Will return to shop. Thank you!

Rated 5 out of 5 stars

I went to my local Perfume Shop to look for a particular product last week, and the three members of staff were so very helpful. They advised me that I could make significant savings by checking onlin... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit L22, Foyleside Shopping Centre, Derry, BT48 6AN, DERRY, Ireland

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Good price and arrived quickly

Good price and arrived quickly

30 March 2026
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience

2 December 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing

The service was amazing made my shopping experience winderful

11 December 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

Very friendly staff and very helpful

Very friendly staff and very helpful

3 November 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hi,

Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Helpful and quick delivery kept…

Helpful and quick delivery kept informed at all stages of ordering

17 October 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent Customer Service

I visited The Perfume Shop with my Mum to purchase a gift, the staff where incredibly friendly and approachable especially Ronnie who had an excellent knowledge of all the products, provided excellent customer service along with her witty banter, we will definitely be back. Thank you again for a wonderful experience, 5 star staff!

8 August 2025
Unprompted review
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hi,

Thanks for your review. I am thrilled to hear of your perfect experience in our Foyleside store with Ronnie and the team.

Thank you so much for choosing us to shop with, we truly do appreciate and value you.

Warm regards,
The Perfume Shop

Rated 5 out of 5 stars

My experience at the perfume shop was…

My experience at the perfume shop in foyleside was extremely suffice. The staff were very helpful and one of the staff members called cara was very helpful in helping me find a gift for my other half.
The experience was then enhanced by the other two staff members “Joane ” and “Bella”
Overall highly recommend to purchase your favourite fragrances ! 10/10 service

13 August 2025
Unprompted review
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

The delivery came earlier than I…

The delivery came earlier than I expected and I really love the perfume I ordered

21 June 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hi,

It's lovely to hear your kind words on your recent visit. Thank you!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I was very impressed with your staff at…

I was very impressed with your staff at foyleside Derry although my item wasn’t sold in the store she ordered it online for me and told me it would be delivered on Friday which it was Mandy was the staff members name

27 May 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Nicest bunch of girls very helpful

18 April 2025
Unprompted review
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Great service! I went to my local Perfume Shop to look…

I went to my local Perfume Shop to look for a particular product last week, and the three members of staff were so very helpful. They advised me that I could make significant savings by checking online, and when it became clear that my technology skills were rather limited, they assisted me in the most pleasant and effective manner in n navigating the various products and offers. A very satisfactory shopping experience.

15 January 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you received such excellent customer service from our team. It is wonderful to know that they were able to assist you in finding the product you were looking for and that they went above and beyond to help you navigate our online offerings. We are always striving to provide our customers with the best possible experience, and it is heartwarming to hear that our team exceeded your expectations.

Kind regards,
Sharain

Rated 5 out of 5 stars

Great shop

The perfume shop has lovely helpful staff always on hand for advice.
Purchases wrapped & presented beautifully.

3 January 2025
The Perfume Shop - Foyleside 32 logo

Reply from The Perfume Shop - Foyleside 32

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

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